Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3
(1,760 Reviews)
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product.
(
542 out of
635)
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
2
Nice design but ...
on March 31, 2023
Posted by: Robert
from Des Plaines, IL
Expertise:Expert
This is the second flip phone from Samsung my wife has. She likes the small design (fits it pocket and purse). However in less than a year we noticed small rubber bumpers in the bottom corners start felling off (one is completely missing, we just noticed that recently). You have to be careful with the phone because of the design.
Features
4
Performance
3
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, April 3, 2023
Hello Robert...Thank you for your review of the Samsung Galaxy Z Flip4. Your opinion is appreciated as we continue to innovate and improve on the design and functionality of our products. Below is the link to Samsung Support. Please don't hesitate to reach out if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Worst decision ever!
on March 31, 2023
Posted by: Jessica Esq
from Westchester, NY
Expertise:Intermediate
I am so disappointed in this phone. The battery dies very quickly. I have to optimize the battery servral times a day and still have to charge it 2x per day.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 3, 2023
Hi Jessica... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links, as well as a video from our YouTube channel, that should help elongate the battery life of your device. Please reach out to Samsung Support, also below, if we can offer any additional assistance. Thank you for being a valued customer. -Bethany
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Samsung Support: How to extend battery life
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Easy for Seniors on the go.
on April 6, 2023
Posted by: Nvr luv
from Michigan
Expertise:Beginner
I've only had the phone for almost 2 weeks. How do you want me to honestly rate it so I'm doing 3 stars at this time. I've always loved flip phones. Haven't had one in over 15years it's easy to put in my pocket seeing that my job requires to use my hands constantly. It's easy for me to use seeing I'm a senior. So I do recommend this flip phone for people of my age group.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, April 7, 2023
Hello... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We're pleased you are enjoying your new device! Please feel free to reach out to Samsung Support, attached below, if we can offer any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Ughh
on April 6, 2023
Posted by: Maky15
from Melrose Park, Il
Expertise:Expert
Bought in December. I really liked it till it fell on the carpeted floor in my office. Height was approximately 3 feet. Protective case and all and it still didn't protect the hinge. Got a replacement Z4 through my insurance. Very delicate phone. Not to happy with it.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 10, 2023
Hello Maky15... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We're pleased you received your replacement device. Feel free to reach out to Samsung Support, attached below, if we can offer any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
the screen
on April 9, 2023
Posted by: QWERTYISMYMIDDLENAME123
the screen bending has gotten better over the years
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Screen is not durable at all!
on April 9, 2023
Posted by: Lazz
Do not get the flip phone! Mine broke in less than 4 months with issues coming up only a month after attaining the phone. No water damage and no Drop damage. Its all because the hinge and screen is so easily breakable. The screen also costs a lot of money to fix if it does break.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 10, 2023
Hello Lazz... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your input as we continue to innovate and improve on the design and functionality of our products. I've attached the link to our Warranty department, as well as Samsung Care+. With it, you can stay protected beyond the manufacturer’s warranty, receive as soon as same-day cracked screen repairs from $29 - $249 per claim, enjoy 24/7 Expert support and replacements as soon as next business day. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
HORRIBLE WORKMANSHIP
on April 12, 2023
Posted by: Totally Frustrated
I purchased this in December 2022 Within 2 weeks, the hinge wasn't working right, the phone wouldn't completely open. I could have replaced it, but replacements are sooo time consuming. I figured I would just deal with it. However, last week, it totally broke, maybe when it was dropped, but the phone would only flip open half way. Before I received my replacement, the screen went black. Now, I'm stuck with the replacement for the next couple years. I just decided I wouldn't flip it closed. MAYBE it will last. UGH!! Would NOT recommend this phone.
Response from Samsung USBy Bethany, Social Commerce, April 17, 2023
Hello... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate your critique as it ensures we remain innovative and improve on the designs and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I’ve attached the link to Samsung Care+. They offer device protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at 700+ Samsung authorized locations nationwide. Please reach out to them, and or Samsung Support for assistance. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
3 phones in 2 months
on April 13, 2023
Posted by: Raybandz
from Anderson SC
Expertise:Intermediate
I've had this phone for 2 months now and this is the third phone I've had to have mine has been defected it wouldn't hold a charge hardly it wouldn't receive certain texts and calls from multiple different people it would lose service a lot and to be honest I've lost business because of it and I believe they're great phones like the features would be pretty cool if they took their time to build the phone right
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 18, 2023
Hi Raybandz... We appreciate you taking the time to review the Samsung Galaxy Z Flip4. We value your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach back out Samsung Support, and or our warranty department for additional assistance. Thank you for being the best part of Samsung.
-Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
-Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US