Customer reviews from Samsung US
Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Average customer rating
4.3 out of 5
4.3
(1,760 Reviews)
Open Ratings Snapshot
Rating breakdown 1,760 reviews
5 Stars
1,108
4 Stars
384
3 Stars
108
2 Stars
65
1 Star
95
85%of customers recommend this product. 
(
542 out of 635
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Galaxy Z Flip4 256GB (Unlocked) - Pink Gold
Customer Rating
2 out of 5
2
Sadly the Flip 4 is not for me
on March 17, 2023
Posted by: HippieAsylum
[This review was collected as part of a promotion.] I use this phone mainly to play merge type games. Unfortunately, the battery life is Horrific! It has less than half the battery life of a full size phone.
The sizes when folded and open are great. It is quite convenient with tons of positives as to to picture, bells and whistles, etc. You know, the usual stuff.
BUT... I received my Flip 4 in September and it isn't working properly. Interference, static, audio and more. This is a big issue
Response from Samsung USBy Debra, Social & Commerce, March 29, 2023
Hey there HippieAsylum, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy Z Flip4. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. For your convenience I have included a few links below with articles that contain some great information about optimizing your Galaxy battery. Without knowing more details about what else you may be experiencing; I recommend reaching out to Samsung Support for further assistance and/or troubleshooting. Thank you for being a faithful Samsung customer. - Debra smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
It gets slow over time
on March 19, 2023
Posted by: Gildardo1098
[This review was collected as part of a promotion.] At the beginning it was a pretty cool phone, fast and with good battery but after a couple of months the phone started to get glitchy and the battery drained super fast
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi Gildardo1098... Thank you for your review of the Samsung Galaxy Z Flip4. We value your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached a few links that should help concerning its battery, as well as the glitches you've experienced. Please reach out to Samsung Support, also included, if we can be of any additional assistance. Thank you for being a valued customer. -Bethany

Samsung phone freezes and crashes
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
A little too delicate for my taste
on March 19, 2023
Posted by: TacosLocos
[This review was collected as part of a promotion.] Cool device, unfortunately I am a bit of a brute when it comes to my phones, so I will be returning mine.
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
don't do it
on March 19, 2023
Posted by: samsung4life
from southern Indiana
Expertise:Expert
I have been wanting this phone since the first one, but decided to wait to let Samsung work out the bugs and issues. while it's neat, and functions fine, I hate it. wish I never got it my s21 was AMAZING. this is clunky, and thicker than most phones and the crease in the screen drives me absolutely bonkers. also they did away with the telephoto lens on this camera so pictures are awful.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hello Samsung4life... Thank you for your review of the Samsung Galaxy Z Flip4. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, attached below, if we can be of any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Small, sweet, and super!
on March 20, 2023
Posted by: KangarooFun
[This review was collected as part of a promotion.] I bought this phone as a birthday present for myself. I've always adored this phone and now that I have one, I'm in love!
The compact size is perfect to put in my pocket or my purse!
Taking photos and videos is eye opening! I feel like I've finally caught up with technology LOL! The quality of the pictures and videos is impressive: clear, detailed, and gorgeous!
I enjoy the ability to fold it and use different apps with the mousepad/keyboard on the bottom half of the phone. It's incredibly handy!
Even games I play are much more visibly attractive!!
My phone meets all and exceeds some of my expectations!!
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's a good deal
on March 21, 2023
Posted by: Yesvaine123
[This review was collected as part of a promotion.] Games, movies and work business sports and Facebook
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
DO NOT RECOMMEND FOR ANYONE WHO DROPS THEIR PHONE
on March 21, 2023
Posted by: ablaylock
from TX
I bought the Z Flip 4 in late October. I was hoping with it's foldability, it would securely fit in my pocket reducing the risk of accidental drops. I broke the phone within the week by dropping it less than 1/2 a foot of the floor. The hinge broke and I had to get it replaced. A few weeks ago, the same thing happened with my replacement, but this time it had a very strong case on it. It broke in the same way. I WOUlD NOT RECOMMEND this product to anyone who drops their phone AT ALL. It is a very fragile phone and I am now having to regrettably end my use of Samsung phones because they are too fragile.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi Ablaylock...We appreciate your feedback of the Samsung Galaxy Z Flip4. I've linked Samsung Care+. They offer Device Protection against drops, spills, cracked screens, and mechanical failure. You would also have access to same day cracked screen repairs at over 700 Samsung authorized locations nationwide. If we can be of any additional assistance, feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung Care+: Support 24/7, Protection & Warranty | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Fantastic Phone
on March 21, 2023
Posted by: Myra
I bought this Flip 4 three weeks ago. Fantastic phone has great reception.
I have had 12 Samsung phones this Flip 4 has been the best.
Happy I bought it love all the features phone has.
Written by a customer while visiting Samsung US
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