Customer reviews from frigidaire.com
Frigidaire - 36 in. Wide 5 Burners Built-In Gas Cooktop - Black
Average customer rating
4.8
(151 Reviews)
Rating breakdown 151 reviews
5 Stars
126
4 Stars
21
3 Stars
2
2 Stars
1
1 Star
1
Customer Reviews for Frigidaire - 36 in. Wide 5 Burners Built-In Gas Cooktop - Black
Customer Rating
4
Fire up the Gas!
on July 30, 2026
Posted by: Victor1789
[This review was collected as part of a promotion.] After 4 years of cooking on electric stovetop, it was great to be back on gas. The unit ignites immediately. The heat was instant and even. The unit is functional, with multiple sizes of burners to facilitate the different sizes of pots/pans. It is also aesthetically pleasing. The stainless steel finish is a little too delicate. I tried to clean a spot with a sponge/scrub pad combo. Although the scrub pad is not particularly abrasive, it left slightly visible abrasions on the surface of the cooktop, which I will now have to find a solution for. As with all appliances, durability is one of the most important qualities. Only time will tell.
Response from frigidaire.comBy Reed, Online Outreach Specialist, July 30, 2026
Hi Victor1789, thank you for taking the time to share your thoughtful feedback! We're delighted to hear that you're enjoying being back to cooking with gas and that your Frigidaire Gas Cooktop is providing immediate ignition, even heating, and the flexibility of multiple burner sizes. We're also glad to know you appreciate its overall design.
We appreciate your comments regarding the stainless steel finish. To help preserve its appearance, we recommend using a soft cloth or sponge with a mild cleaner specifically designed for stainless steel and avoiding abrasive scrub pads or harsh cleaners, as they can leave fine scratches on the surface. Your feedback regarding durability and finish is valuable and will be shared with the appropriate team.
Thank you for choosing Frigidaire. We hope you continue to enjoy your cooktop for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
We appreciate your comments regarding the stainless steel finish. To help preserve its appearance, we recommend using a soft cloth or sponge with a mild cleaner specifically designed for stainless steel and avoiding abrasive scrub pads or harsh cleaners, as they can leave fine scratches on the surface. Your feedback regarding durability and finish is valuable and will be shared with the appropriate team.
Thank you for choosing Frigidaire. We hope you continue to enjoy your cooktop for years to come. If you ever have any questions or need assistance with your appliance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday–Friday, 8:30 AM–8:00 PM ET. We're always happy to help. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Gas range
on July 13, 2026
Posted by: Melodylane
[This review was collected as part of a promotion.] Works great!
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 15, 2026
Thank you for taking the time to share your wonderful feedback. We are delighted to hear that your new gas range is working great.
It’s fantastic to know that your new range is meeting your expectations. We strive to design appliances that deliver dependable performance and make everyday cooking enjoyable, and we’re thrilled that you are happy with your purchase.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new gas range. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s fantastic to know that your new range is meeting your expectations. We strive to design appliances that deliver dependable performance and make everyday cooking enjoyable, and we’re thrilled that you are happy with your purchase.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new gas range. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
on July 4, 2026
Posted by: CarolineZ73
[This review was collected as part of a promotion.] Great product
Response from frigidaire.comBy Maria, Online Outreach Specialist, July 8, 2026
Thank you for taking the time to share your feedback. We are delighted to hear that you are enjoying your new cooktop.
It’s wonderful to know that you consider it a great product. We strive to design appliances that deliver reliable performance and an exceptional cooking experience, and we’re thrilled that your new cooktop is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new cooktop. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
It’s wonderful to know that you consider it a great product. We strive to design appliances that deliver reliable performance and an exceptional cooking experience, and we’re thrilled that your new cooktop is meeting your expectations.
Thank you for choosing Frigidaire. We truly appreciate your support and are happy to know that you are enjoying your new cooktop. If you ever have any questions or need assistance, please connect with us via Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We are always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Design
on June 29, 2026
Posted by: flyingcod
[This review was collected as part of a promotion.] The knobs are great, flame is great: heats up quickly and accurately.
Response from frigidaire.comBy Chris, Online Outreach Specialist, July 2, 2026
Dear Valued Customer,
Thank you for your feedback! We’re glad to hear you’re enjoying the performance of your appliance and that the burners are heating quickly and accurately. It’s great to know the design and functionality are meeting your expectations. We appreciate you taking the time to share your experience! If you have any questions or need assistance in the future, please don't hesitate to contact us via live chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We'll be happy to assist you.
Best regards,
Christian
Thank you for your feedback! We’re glad to hear you’re enjoying the performance of your appliance and that the burners are heating quickly and accurately. It’s great to know the design and functionality are meeting your expectations. We appreciate you taking the time to share your experience! If you have any questions or need assistance in the future, please don't hesitate to contact us via live chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We'll be happy to assist you.
Best regards,
Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful
on June 17, 2026
Posted by: gingersnaps
[This review was collected as part of a promotion.] such a beautiful cook top. Love the raised burners
Response from frigidaire.comBy Maico, Online Outreach Specialist, June 23, 2026
Hi there, Gingersnaps! Thank you for sharing your feedback! We’re delighted to hear that you love the look of your Frigidaire cooktop and are enjoying the raised burners. We appreciate you choosing Frigidaire and are glad it’s adding both style and convenience to your kitchen.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Heavy duty
on May 16, 2026
Posted by: Tmota
[This review was collected as part of a promotion.] Love the high end look and ease of clean up.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 18, 2026
Hi there, thank you for sharing your feedback. We’re thrilled to hear you love the high-end look of your appliance and that it’s easy to clean. We appreciate you taking the time to share your experience. If you ever need assistance, please connect with us through live chat at Frigidaire.com or call us at 1-800-374-4432, Monday - Friday, 8:30am – 8pm ET. — Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great Cooking Experience
on May 5, 2026
Posted by: GMAC1
[This review was collected as part of a promotion.] I've only used my cooktop for a couple days now but I am very pleased with the heat distribution and height of the grates. I truly love that pots and pans lay flat on the grates which means I'm getting even cooking throughout. My only disappointment is that the grates seem to be picking up fibers from the dishcloth I use to wipe them down which makes it look like they're covered in dust. I've never experienced that before. Will need to explore what else I should use to wipe down the grates.
Response from frigidaire.comBy Reed, Online Outreach Specialist, May 7, 2026
Hi there,
Thank you for sharing your feedback! We’re glad to hear you’re very pleased with the heat distribution and the grate design, and that your cookware is sitting evenly for consistent cooking performance.
We also appreciate you bringing up your concern about the grates appearing to pick up fibers when wiped down. That’s helpful feedback, and we recommend reviewing the use and care guide for approved cleaning materials and methods to help maintain their appearance.
If you need additional support or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Thank you for sharing your feedback! We’re glad to hear you’re very pleased with the heat distribution and the grate design, and that your cookware is sitting evenly for consistent cooking performance.
We also appreciate you bringing up your concern about the grates appearing to pick up fibers when wiped down. That’s helpful feedback, and we recommend reviewing the use and care guide for approved cleaning materials and methods to help maintain their appearance.
If you need additional support or have questions, you can reach our team through live chat at Frigidaire.com or by calling 1-800-374-4432, Monday – Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Very Nice Cooktop
on March 19, 2026
Posted by: Soobro
[This review was collected as part of a promotion.] I love my new Frigidaire Gas Cooktop. Beautiful design, well made and operates perfectly.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, March 23, 2026
Hi Soobro!
Thank you for sharing your feedback—we’re thrilled to hear that you love your new Frigidaire Gas Cooktop!
It’s wonderful that the design, build quality, and performance are all meeting your expectations. We take pride in creating appliances that combine style and reliability, and it’s great to know your cooktop is operating perfectly for you.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Thank you for sharing your feedback—we’re thrilled to hear that you love your new Frigidaire Gas Cooktop!
It’s wonderful that the design, build quality, and performance are all meeting your expectations. We take pride in creating appliances that combine style and reliability, and it’s great to know your cooktop is operating perfectly for you.
If you need any assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.com