Customer reviews from frigidaire.com
Frigidaire - Gallery 36 in. Wide 5 Burners Built-In Gas Cooktop - Stainless Steel
Average customer rating
4.6
(211 Reviews)
Rating breakdown 211 reviews
5 Stars
156
4 Stars
38
3 Stars
6
2 Stars
2
1 Star
9
90%of customers recommend this product.
(
35 out of
39)
Customer Reviews for Frigidaire - Gallery 36 in. Wide 5 Burners Built-In Gas Cooktop - Stainless Steel
Customer Rating
3
on October 14, 2026
Posted by: BJSW
[This review was collected as part of a promotion.] I could love this gas cooktop, but I really hate! the grates! They are very heavy, thick and make cleaning difficult. The center grate weighs 12 pounds and the side grates weigh 16 3/4 pounds each! They are rough textured making wiping them difficult. The stainless steel top is very nice and the burners are different sizes for different cooking needs which I like. Frigidaire, have you come up with grates for this model that I could replace them with?
Response from frigidaire.comBy Maico, Online Outreach Specialist, October 16, 2026
Hi BJSW, thank you for sharing your feedback with us! We’re glad to hear that you love the stainless steel cooktop and appreciate the different burner sizes for your cooking needs. However, we understand how frustrating it can be to deal with grates that are heavy, rough-textured, and difficult to clean. We sincerely appreciate you bringing these concerns to our attention.
Regarding replacement grates, we recommend contacting our Customer Support team to check whether alternative grates are available for your specific model. We understand how important ease of cleaning is and appreciate your suggestions as we continue to improve our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Regarding replacement grates, we recommend contacting our Customer Support team to check whether alternative grates are available for your specific model. We understand how important ease of cleaning is and appreciate your suggestions as we continue to improve our products.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
4
cook top
on September 23, 2026
Posted by: Larsen28
[This review was collected as part of a promotion.] I love my new cooktop. It’s large enough to cook multiple things at one time and very easy to clean.
Only complaint is the metal around the nobs scratches very easily.
Only complaint is the metal around the nobs scratches very easily.
Response from frigidaire.comBy Maria, Online Outreach Specialist, September 25, 2026
Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you love your new cooktop and are enjoying the spacious surface that allows you to prepare multiple dishes at once, along with how easy it is to clean.
We’re sorry to hear that the metal around the knobs scratches easily. We understand how frustrating that can be, especially on a new appliance. We appreciate you bringing this to our attention and will be sure to share your feedback with the appropriate teams for consideration.
Thank you for choosing this appliance and for sharing your experience. We truly appreciate your feedback and hope you continue to enjoy your new cooktop. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
We’re sorry to hear that the metal around the knobs scratches easily. We understand how frustrating that can be, especially on a new appliance. We appreciate you bringing this to our attention and will be sure to share your feedback with the appropriate teams for consideration.
Thank you for choosing this appliance and for sharing your experience. We truly appreciate your feedback and hope you continue to enjoy your new cooktop. If you have any questions or need further assistance, please connect with us through Live Chat at Frigidaire.com or call us at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’re always happy to help. - Maria
Written by a customer while visiting frigidaire.com
Customer Rating
5
New Hone Frigidaire Appliance Package
on September 21, 2026
Posted by: JSandJS
[This review was collected as part of a promotion.] We are very pleased with the appliance package selected through our builder.
Response from frigidaire.comBy Chris, Online Outreach Specialist, September 22, 2026
Dear Valued Customer,
Thank you for the wonderful feedback! ⭐⭐⭐⭐⭐ We’re delighted to hear that you’re very pleased with your Frigidaire appliance package. We appreciate you choosing Frigidaire for your new home and sharing your experience with us!
Should you have any questions or concerns that we may assist you with, please don’t hesitate to reach out. You can connect with us via live chat at www.frigidaire.com or contact our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Thank you for the wonderful feedback! ⭐⭐⭐⭐⭐ We’re delighted to hear that you’re very pleased with your Frigidaire appliance package. We appreciate you choosing Frigidaire for your new home and sharing your experience with us!
Should you have any questions or concerns that we may assist you with, please don’t hesitate to reach out. You can connect with us via live chat at www.frigidaire.com or contact our Customer Care Team at 1-800-374-4432, Monday through Friday, from 8:30 a.m. to 8:00 p.m. EST. We’ll be happy to assist you.
Have a wonderful day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
5
Stove
on September 14, 2026
Posted by: Danet
Amazing stove and makes my kitchen look very vivid due to the outstanding design. I like the light on the knobs when burner is at use
Response from frigidaire.comBy Patrick, Online Outreach Specialist, September 14, 2026
Hi Danet!
Thank you for sharing your wonderful feedback! We’re delighted to hear that you’re enjoying your Frigidaire stove and its outstanding design. It’s especially great to know that the illuminated knobs add both convenience and style to your kitchen.
We truly appreciate your kind words and are so happy you’re enjoying your Frigidaire experience. If you ever need any type of assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Thank you for sharing your wonderful feedback! We’re delighted to hear that you’re enjoying your Frigidaire stove and its outstanding design. It’s especially great to know that the illuminated knobs add both convenience and style to your kitchen.
We truly appreciate your kind words and are so happy you’re enjoying your Frigidaire experience. If you ever need any type of assistance, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. — Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Good Product
on September 12, 2026
Posted by: Engineer87
[This review was collected as part of a promotion.] This is our first experience having a separate cooktop from the oven and we highly recommend. Burners light fast and reliably. Large area handles multiple big pots/pans easily.
Response from frigidaire.comBy Reed, Online Outreach Specialist, September 15, 2026
Hi Engineer87, thank you for taking the time to share your feedback! We’re delighted to hear that you’re enjoying your Frigidaire gas cooktop and that the burners light quickly and reliably. It’s wonderful to know that the spacious cooking area makes it easy to accommodate multiple large pots and pans. We truly appreciate you choosing Frigidaire and sharing your positive experience with us!
For any questions or assistance with your cooktop or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
For any questions or assistance with your cooktop or its features, please visit Frigidaire.com to connect with our live chat team or call us at 1-800-374-4432, Monday–Friday, 8:30am–8pm ET. We’ll be happy to help!
— Reed
Written by a customer while visiting frigidaire.com
Customer Rating
5
Beautiful Piece for our Kitchen!
on August 31, 2026
Posted by: JK LS
[This review was collected as part of a promotion.] This 36" gas cooktop so far has been great. The look has brought our kitchen together, and I was pleasantly surprised that it runs almost flat on the bottom, so we were still able to get a pull out drawer in our cabinet to be functional and give us a bit more storage space in our kitchen renovation. So far, as advertised and would definitely purchase again!
Response from frigidaire.comBy Chris, Online Outreach Specialist, August 31, 2026
Dear Valued Customer,
Thank you for sharing your experience with your new Frigidaire 36" gas cooktop! We’re thrilled to hear that its sleek design helped bring your kitchen together and that its low-profile construction worked so well with your renovation plans.
It’s especially great to hear that you were able to maintain the functionality of your pull-out drawer and gain some extra storage space. We’re glad the cooktop has been performing as advertised and that you would choose Frigidaire again!
Thank you for choosing Frigidaire and for taking the time to share your feedback with us. We hope you continue to enjoy your cooktop!
Should you have any other concerns that we may be able to help with, please let us know. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day!
Best regards,
Chris
Thank you for sharing your experience with your new Frigidaire 36" gas cooktop! We’re thrilled to hear that its sleek design helped bring your kitchen together and that its low-profile construction worked so well with your renovation plans.
It’s especially great to hear that you were able to maintain the functionality of your pull-out drawer and gain some extra storage space. We’re glad the cooktop has been performing as advertised and that you would choose Frigidaire again!
Thank you for choosing Frigidaire and for taking the time to share your feedback with us. We hope you continue to enjoy your cooktop!
Should you have any other concerns that we may be able to help with, please let us know. You can connect with us via live chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. Have a great day!
Best regards,
Chris
Written by a customer while visiting frigidaire.com
Customer Rating
3
on August 22, 2026
Posted by: Legubabu
[This review was collected as part of a promotion.] The burners work very well. The grill is heavy and cumbersome to lift and clean any spills falling on the stainless steel plate below. Small pots do not sit well on the grill above the gas burners. They sit at an angle.
Response from frigidaire.comBy Maico, Online Outreach Specialist, August 24, 2026
Hi there, Legubabu! Thank you for sharing your detailed feedback. We’re glad to hear that the burners are performing very well. We’re sorry, however, that the heavy grill makes cleanup more difficult and that smaller pots don’t sit securely and level over the gas burners.
We understand how important convenient cleanup and stable cookware placement are during everyday cooking. Your feedback about the grill design and burner grate support is valuable, and we’ll be sure it’s shared with the appropriate team.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
We understand how important convenient cleanup and stable cookware placement are during everyday cooking. Your feedback about the grill design and burner grate support is valuable, and we’ll be sure it’s shared with the appropriate team.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or contact our Customer Support at 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
1
A serious safety concern
on August 13, 2026
Posted by: Dimitri S
A serious safety concern. After only about 10 minutes of cooking, the entire surface becomes extremely hot, including the control knobs. The knobs get so hot that you can barely touch them to adjust or turn off the heat.
This makes normal cooking feel unsafe and creates a real risk of burns. We are using the proper cookware, so the cookware is not the issue. In my experience, the excessive heat appears to be coming from the product itself.
I would not recommend this product until the manufacturer properly investigates and resolves this safety issue.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, August 17, 2026
Hi Dimitri S!
Thank you for bringing this serious safety concern with your Frigidaire cooktop to our attention. We’re very sorry to hear that the surface and control knobs become excessively hot during use, and we understand how concerning this can be, particularly with the risk of burns.
Your safety is important to us, and we encourage you to discontinue use of the cooktop if you believe it is unsafe until the concern can be properly evaluated. If you need additional assistance with your service request, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Thank you for bringing this serious safety concern with your Frigidaire cooktop to our attention. We’re very sorry to hear that the surface and control knobs become excessively hot during use, and we understand how concerning this can be, particularly with the risk of burns.
Your safety is important to us, and we encourage you to discontinue use of the cooktop if you believe it is unsafe until the concern can be properly evaluated. If you need additional assistance with your service request, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can.
— Patrick
Written by a customer while visiting frigidaire.com