Customer reviews from frigidaire.com
Frigidaire - 30" Gas Cooktop - Stainless Steel
Average customer rating
4.7
(76 Reviews)
Rating breakdown 76 reviews
5 Stars
62
4 Stars
9
3 Stars
2
2 Stars
2
1 Star
1
Customer Reviews for Frigidaire - 30" Gas Cooktop - Stainless Steel
Customer Rating
5
I love my new cooktop!
on January 3, 2024
Posted by: kgpao
[This review was collected as part of a promotion.] The Frigidaire cooktop is really designed well - sturdy and simple to use, and it looks fabulous on our gray quartz countertop.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great 30” gas cooktop
on January 5, 2024
Posted by: T00farnorth
[This review was collected as part of a promotion.] I love the look of the cooktop, that’s what first drew me in. The smooth control of the knobs is great. The heavy grates do not move even when sliding a large griddle. The burner size is adequate for any home cooking.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Safety and Functionality Concerns - Damaged Knob and Ignition Issues
on January 24, 2024
Posted by: Light99
I purchased The Frigidaire 30" Gas Cooktop and unfortunately, I've encountered a significant safety issue with the stove top knob. The knob appears to be damaged, causing it to turn randomly and posing a potential risk of gas leaks. I'm worried about the possibility of a gas leak due to the malfunctioning knob.Two burners fail to ignite by themselves, requiring an external igniter to start.
The safety issue with the damaged knob is compounded by the fact that two burners do not ignite themselves. This has been an ongoing problem, and it significantly impacts the overall functionality and safety of the appliance.
The cost of a replacement knob is unreasonably high, considering it's a single component.
Customers should not be burdened with excessive costs for essential components like stove knobs.
The safety issue with the damaged knob is compounded by the fact that two burners do not ignite themselves. This has been an ongoing problem, and it significantly impacts the overall functionality and safety of the appliance.
The cost of a replacement knob is unreasonably high, considering it's a single component.
Customers should not be burdened with excessive costs for essential components like stove knobs.
Response from frigidaire.comBy Owen, Online Outreach Specialist, January 25, 2024
Hello Light99,
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Thank you for taking time to provide us your review and experience! We understand the unfavorable reviews you have seen regarding our appliances. We do read reviews on our appliances and take every inquiry very seriously and handle each concern on a case-by-case basis. We're sorry to hear you feel this way, we strive to ensure we provide the best experience possible for our consumers. We would adore the chance to see how we can contribute to the resolution of this issue. To discuss this further. please be on the lookout for an email from us. You may also contact us via Live Chat or phone at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will be happy to assist.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Works as Expected
on January 30, 2024
Posted by: Leo VS
[This review was collected as part of a promotion.] Very nice flame. My family was very pleased with this gas burner. It also looked very durable yet modern. The black color is worth the wait!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love This Excellent Cooktop
on February 10, 2024
Posted by: Mark1980
[This review was collected as part of a promotion.] This is an excellent, high quality cooktop. It works great, is easy to use, and was exactly what I needed. The burner options are great for whatever cooking needs you have, and it's easy to clean as well.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice Natural Gas Cooktop
on February 12, 2024
Posted by: Geigi
[This review was collected as part of a promotion.] My new cooktop looks great in my kitchen. It fairly easy to install with a little help from a friend. It fit in the same granite countertop cutout that my 12 year old cooktop of another brand came out of. I really like the bold look of the tall grates. I'm also very Happy with how powerful it cooks.
Written by a customer while visiting frigidaire.com
Customer Rating
5
on February 19, 2024
Posted by: nobsrico
[This review was collected as part of a promotion.] I am very happy with your product, however, there is a large area in the middle of the cook top for an additional 5th burner and adequate room for a 5th control nob on the control panel. Why this opportunity was overlooked is not clear to me.
Written by a customer while visiting frigidaire.com
Customer Rating
5
practical easy to use
on March 13, 2024
Posted by: rafo
[This review was collected as part of a promotion.] nice products
Written by a customer while visiting frigidaire.com