Customer reviews from zlinekitchen.com
ZLINE - Dual Fuel Range with Gas Stove and Electric Oven in Stainless Steel with White Matte Door and Champagne Bronze Accents - Multicolor
Average customer rating
4.7
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
92
4 Stars
7
3 Stars
2
2 Stars
3
1 Star
3
90%of customers recommend this product.
(
90 out of
100)
Customer Reviews for ZLINE - Dual Fuel Range with Gas Stove and Electric Oven in Stainless Steel with White Matte Door and Champagne Bronze Accents - Multicolor
Posted by: Gosidney
from Idaho
Verified Purchase:Yes
So far so good! Our dual fuel range arrived in perfect condition! It was extremely protected and perfect out of the box. It looks fantastic in our kitchen.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Well built and looks amazing!
on August 11, 2021
Posted by: Dan34
from Royalston, MA
Purchased about a month ago, could not be more happy! The build quality, ease of use and price are all excellent! So happy with the purchase.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Beautiful
on August 17, 2021
Posted by: Anonymous
from Apple Valley, CA
I bought this about 6 months ago and I love it. I get so many compliments on how gorgeous it is.
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Posted by: Jennifer Hogue
Verified Purchase:Yes
I do not think the temp is correct. I have a thermometer in the oven and when I set the temp it does not match. It is a beautiful range
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Very impressed and satisfied
on January 17, 2023
Posted by: Bethjacob
We've been looking for a classic range since last year. The unit that came with our new home had backsplash controls, which we thought was odd and dangerous. Whoever thought that was cool must be fired (jk). Anyway, this range is amazing, works and performs just as advertised. The burners are like rocket engines. I wish there was a way to lower the flames to simmer levels though. But overall, my husband and I are very impressed and satisfied with our purchase.
Written by a customer while visiting zlinekitchen.com
Posted by: Springroll
from Yardley PA
Verified Purchase:Yes
Good looking. Looks high end. Works well. Not as big inside as I had hoped but still very good. Make sure it is connected to hits own dedicated line and the installer follows the install directions exactly. Then your good to go
I would recommend this to a friend!
Written by a customer while visiting zlinekitchen.com
Customer Rating
2
Z Line 36 inch Dual Fuel Range
on April 1, 2023
Posted by: Anonymous
from Galena, MO
I purchased my 6-burner Z Line 36 inch Dual Fuel Range in 2022, because it was supposed to be an upgrade to the standard ranges. I always wanted a 6-burner stove because I love to cook and like the extra surface area and burner. I read the online reviews on this range that were over a year old and thought that Z Line would have taken corrective actions on the issue their customers were complaining about. I was surprised they had not. This shows the level of quality and care Z Line does not have.
This biggest issue was the legs. As a previous reviewer stated, they are junk. They bend at the screw shaft because the bolt is set into plastic and is not strong enough. If you try to slide the stove, they start to bend terrible. I had to have a friend help me pick the stove up to set it place.
The second issue is paying for color or texture options, they are a waste of money. I purchased the Dura Snow option. Only the door to the oven comes with the dura snow texture, not the top of the stove area on the front flange or the back heat vent flange. This is where most of you fingerprints and smudges develop. And the biggest waste is you get two doors, and you pay for the waist. I thought the upgraded Dura Snow option would mean that my range would be delivered with the upgrade door already installed. NO, you get a separate box, and you have to switch them out yourself. Then you have a second door to store. The last issue I have is with the largest burner not putting out enough BTU. I have adjusted it numerous times and find that it is too low to stir-fry. I called Z Line and asked if I could purchase a larger BTU valve and was told no, they do not offer any upgrades. I would not recommend a Z Line stove. The company does not seem to care about fixing the issues.
This biggest issue was the legs. As a previous reviewer stated, they are junk. They bend at the screw shaft because the bolt is set into plastic and is not strong enough. If you try to slide the stove, they start to bend terrible. I had to have a friend help me pick the stove up to set it place.
The second issue is paying for color or texture options, they are a waste of money. I purchased the Dura Snow option. Only the door to the oven comes with the dura snow texture, not the top of the stove area on the front flange or the back heat vent flange. This is where most of you fingerprints and smudges develop. And the biggest waste is you get two doors, and you pay for the waist. I thought the upgraded Dura Snow option would mean that my range would be delivered with the upgrade door already installed. NO, you get a separate box, and you have to switch them out yourself. Then you have a second door to store. The last issue I have is with the largest burner not putting out enough BTU. I have adjusted it numerous times and find that it is too low to stir-fry. I called Z Line and asked if I could purchase a larger BTU valve and was told no, they do not offer any upgrades. I would not recommend a Z Line stove. The company does not seem to care about fixing the issues.
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Customer Service, April 3, 2023
Hello Wayne,
Thank you for taking the time to write this review. We are sorry to hear that this has been your experience with your ZLINE range. We would be happy to walk through the issues you are experiencing. We have taken the feedback of our prior reviews and the legs on our ranges have been upgraded in future productions to ensure customers do not experience this issue with their range legs. Regarding your colored door, the range you purchased, RA-SN-36, refers to a stainless steel base (RA), with a DuraSnow door (SN). Some customers prefer to have the stainless look while having fingerprint-resistant features on their doors, rather than the full DuraSnow look. We have a full DuraSnow model and the model number is, RAS-SN-36. Regarding the extra door, we received feedback from our customers that they prefer to interchange the doors in the instance they only want their colored doors for special occasions or holidays, and we provide the stainless steel door to ensure customers still have this traditional option. Regarding the BTU for your burner, although the customer service representative was correct that we do not have “higher BTU burners” for purchase, this sounds like more than a flame adjustment issue and our team would be happy to troubleshoot this with you as ZLINE has a lifetime burner warranty and this does not sound like a normal function. Please reach out to us at zlinekitchen.com/contact and refer to this review and request troubleshooting for your burner and our team can assist! Thank you!
Thank you for taking the time to write this review. We are sorry to hear that this has been your experience with your ZLINE range. We would be happy to walk through the issues you are experiencing. We have taken the feedback of our prior reviews and the legs on our ranges have been upgraded in future productions to ensure customers do not experience this issue with their range legs. Regarding your colored door, the range you purchased, RA-SN-36, refers to a stainless steel base (RA), with a DuraSnow door (SN). Some customers prefer to have the stainless look while having fingerprint-resistant features on their doors, rather than the full DuraSnow look. We have a full DuraSnow model and the model number is, RAS-SN-36. Regarding the extra door, we received feedback from our customers that they prefer to interchange the doors in the instance they only want their colored doors for special occasions or holidays, and we provide the stainless steel door to ensure customers still have this traditional option. Regarding the BTU for your burner, although the customer service representative was correct that we do not have “higher BTU burners” for purchase, this sounds like more than a flame adjustment issue and our team would be happy to troubleshoot this with you as ZLINE has a lifetime burner warranty and this does not sound like a normal function. Please reach out to us at zlinekitchen.com/contact and refer to this review and request troubleshooting for your burner and our team can assist! Thank you!
Written by a customer while visiting zlinekitchen.com
Customer Rating
5
Love this range
on April 10, 2023
Posted by: Sandra
from Portland Oregon
Bought this to replace a disappointing Miele 6,000 range. So much better. I am a cook and baker. I use my range and depend on it. The top black color does not stain. The Meile was horrible for this. The oven temperature is right on. Miele 50 degrees off. The gas flow performance to the burners is perfect every time. The fingerprint stainless is a godsend compared to the labor intense Miele that showed scratch immediately. I love the Color options on the door. It is a great fashion statement to my kitchen with cobalt blue glass tiles. It weighs less than the Miele which weighed a ton. I live on a houseboat. It just bakes and cooks better. You will never be sorry. We had a terrible issue with the delivery of a broken product. ZLine jumped on it and gave me a personal contact that had a new product here and personally in place in record time. I love this product and can trust the company. ?What more can you want?
No, I would not recommend this to a friend.
Response from zlinekitchen.comBy Customer Service, April 11, 2023
Hello Sandra,
Thank you for taking the time to write such an excellent review, we appreciate the feedback! We are so glad to hear that our range is meeting all your expectations and more. Our fingerprint resistance is truly amazing and blows customers away. We hope you have an amazing day!
Thank you for taking the time to write such an excellent review, we appreciate the feedback! We are so glad to hear that our range is meeting all your expectations and more. Our fingerprint resistance is truly amazing and blows customers away. We hope you have an amazing day!
Written by a customer while visiting zlinekitchen.com