Customer reviews from lg.com
LG - 24.5 Cu. Ft. French Door Smart Refrigerator with Slim SpacePlus Ice - Stainless Steel
Average customer rating
4.4
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
22
4 Stars
7
3 Stars
5
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for LG - 24.5 Cu. Ft. French Door Smart Refrigerator with Slim SpacePlus Ice - Stainless Steel
Posted by: Kitchen refrigerator
from Springfield, MA
Verified Purchase:Yes
This refrigerator is so much more than we than we were hoping for. Delivery was much much longer than promised but, worth the weight.
Pros: Quality
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Much improved storage and easy to reach items.
on February 8, 2023
Posted by: Ddiamond
from Port St. Lucie, FL
Verified Purchase:Yes
This was a replacement of an older French Door refrigerator from a different manufacturer and a remodeling to stainless steel. LG was better rated by Consumer Reports and had better features such as the in-door ice maker and craft cubes. The additional interior capacity has made a big difference. Very nice addition.
Pros: ease of use, Style/Design
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Freddy T
from Braintree, Ma
Verified Purchase:Yes
[This review was collected as part of a promotion.] We're very impressed the features and quality of this French door refrigerator. For years we've been limited to smaller units because of a 34 inch cabinet. This required dated side by side units but LG made this unit that fits perfectly, with great features and style enhancing our updated kitchen. We had an issue with the craft ice (great feature) that was corrected with a software update. So far very pleased with our LG kitchen. Fredd
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
4
Response from lg.comBy Cazzandra Galangco, LG Social Media, April 3, 2023
You've left a smile on the faces of our whole team with your awesome review. We're thrilled that we your LG refrigerator fits your needs. We found this model to be a favorite among many of our customers. Every team member here appreciates your feedback, and it motivates us to continue developing our products and services. Thank you and have a great day! -Cazz
Written by a customer while visiting lg.com
Posted by: Marcus W
from Birmingham, AL
Verified Purchase:Yes
After about a year this fridge is still going strong! Minor mishap with the Craft Ice Maker but LG got a tech out and fixed it very quickly and with an extended warranty on the new ice maker! Would definitely buy another fridge from LG in the future.
Pros: Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 24, 2023
It makes our day to hear that we were able to provide you with a 5-star experience. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thanks for choosing LG for your needs. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: HopeB
from Milford, KS
Verified Purchase:Yes
Love it. I did have to have the craft ice maker replaced at the 6 month mark, but service was good once scheduled, you have to go through all the bits to schedule though.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
3
Response from lg.comBy Rita, Social/LG, May 10, 2023
Thank you so much; we are over the moon! We put customer experience and satisfaction as our top priorities, and your feedback reaffirms that. If you have any questions or concerns we can be reached using the handle @LGUSSupport via Facebook or Twitter by private or direct message. Take care! ~Rita
Written by a customer while visiting lg.com
Posted by: John90210
from Ms.
Verified Purchase:Yes
I am extremely pleased with my LG refrigerator! We have an opening that doesn’t allow us to use the standard 36” units and this unit fits perfectly without sacrificing interior space. As an added bonus the secondary ice maker in the freezer makes round ball craft ice witch we love. I highly recommend this refrigerator.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: cmalo64
from Gloucester,MA
Verified Purchase:Yes
I had the refrigerator for 2 months, and the craft ice maker stopped working. It has been a complete nightmare to get if fixed
Quality
1
Features
1
Value
1
Response from lg.comBy Christian Jimenez, LG Social , May 30, 2023
We're sorry to hear you're having an issue with your craft ice machine! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. We look forward to resolving the issue as soon as possible. ^Chris
Written by a customer while visiting lg.com
Posted by: Ceil W
from West Covina, CA
Verified Purchase:Yes
I bought this the end of last year the craft ice already stopping made try to sign up signed up for LG Canada by mistake have been working with. LG people say they're gonna call me back they never call me back. I can't get this thing fixed now in over 2 weeks. I'm not happy.
Quality
3
Features
3
Value
3
Response from lg.comBy Rita, Social/LG, May 31, 2023
We appreciate you sharing your concerns, Ceil, regarding your LG 25 cu. ft. Smart French Door Refrigerator with Craft Ice! Your attempt to not receive immediate assistance is not what we want for you. We like our customers to receive exceptional service to make life more convenient. Please reach out to us via Facebook or Twitter by private or direct message using the handle @LGUSSupport with your contact information and the serial and model numbers of your unit. We'll be more than glad to assist you! ~Rita
Written by a customer while visiting lg.com