Customer reviews from brother-usa.com
Brother - ADS-3300W Wireless High-Speed Desktop Scanner - White
Average customer rating
4.5
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
25
4 Stars
6
3 Stars
1
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
18 out of
18)
Customer Reviews for Brother - ADS-3300W Wireless High-Speed Desktop Scanner - White
Customer Rating
1
Never Again
on November 3, 2023
Posted by: Elisebel
from Florida
Hard Set up. It is supposed to replace the ADS 2700 and it was not the case. I returned it
Response from brother-usa.comBy Brother Customer Service, November 6, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are not satisfied with your Brother ADS3300W. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Software is Old and Never Updates Properly.
on October 16, 2022
Posted by: Tanya
There are those that rely on their hardware and think of software as a secondary trait. I did not think Brother was this type of company until I was forced to use the old and tired software for this scanner and the fact that is never updates, never updates properly. I get notifications that there is update and it never actually completes updated. And the software seems to have died in the 90s and receives so few updates that it doesn't even cover a small company like... Cost.
This company needs new blood interested in user experience and to bring the software into an modern era instead of clinging to what has been and is familiar.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Scanner! I like nearly everything about it.
on April 9, 2023
Posted by: Marilyn M
from USA
I'm located in the U. S. To cut down on the papers I have to store in my office, I scan every piece of paper that I want to keep as soon as it comes in. The scanner was easy to set up, and easy to figure out how to use. I like the options to determine the quality of they scan, and they are easy to use. Once I got used to loading the feeder with the text upside down and facing away from me, I was mostly happy with the feeding. The scanning is extremely fast, and the quality is fine. I like being able to delete some pages after the scan and before the save. I also like the ease of naming the output file and putting it in the desired folder. I didn't give it 5 stars because it sometimes double-feeds thinner paper. I found out that if I stapled them together in a top corner, then removed the staple, it would give each page enough traction to avoid the double feed. I wish it would scan things like cashier receipts, but I will need to buy the special sleeves that are supposed to accommodate odd papers like that. I also have a little difficulty with the post-feed paper tray that pulls out in segments. If I pull it out far enough it interferes with my mouse pad, but that's because I have so many peripherals on my available desk space that I didn't have much choice about the placement of the Brother. I would recommend this scanner to a friend, and hope it will last a long time.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good scanner
on May 7, 2023
Posted by: Paul
from Aberdeen wa
I have enjoyed this scanner it’s quick and happy with its performance I wish the 100 pdi was better quality to keep the file size down on large documents maybe a settings at 150 could be added
Written by a customer while visiting brother-usa.com
Customer Rating
5
Better Than the Rest!
on June 1, 2023
Posted by: KenK
I own two other scanners but the Brother ADS-3300W works faster and better with absolutly no problems.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Speed, Simplicity, and Superior Scanning
on May 5, 2022
Posted by: Alllllicia
from Edwardsville, KS
[This review was collected as part of a promotion.] Who likes the idea of setting up a new computer device? Not me. Thankfully, Brother has yet again made the task effortlessly simple and smooth. I honestly was too lazy to go grab the instruction booklet so I just plugged the scanner, with the included cord, into the back of my Mac and off I went.
Setting up was as easy as plugging it in, opening up settings, then printers and scanners, and then clicking the + sign. It popped up with the Brother scanner, I selected it and bam I was ready to scan.
I quickly foraged around the desk to find something to test the scanner with. My sons artwork was the first thing I grabbed. A five year olds art is often crumpled a bit, so I was worried that it might give the scanner a problem. The clips are easy to adjust to the dimensions of whatever size that needs scanning and it wasn’t a hassle at all unlike some other scanners I have used. The scanner automatically knows when you’ve loaded a scannable object and the “scan” option on the screen becomes selectable.
Within 1 second, not an exaggeration, the scanner quietly sucked the artwork through and onto the highly extendable discharge tray. I can’t emphasize enough how quickly this bad boy scanned this art. Before the bewilderment could even fade I was looking at a CRYSTAL clear image of my son’s artwork on my computer screen.
You then have the option to name it and save it. You can even change the orientation.
I was most excited about the option to scan items to your cell phone and boy Brother didn’t disappoint. I originally downloaded an app for older models, which was no hassle because as soon as I tried adding the 3300 the app told me I needed the “mobile connect” app and promptly directed me to the correct app on the App Store.
Once downloaded I simply selected add device and then it asked if the scanner was connected to the same WiFi network as my phone. It was. It found the scanner within seconds, I clicked add, and then again tested the artwork. Hit scan on your phone and within seconds you’ll have a crystal clear scanned image that is easily saved or shared directly from your phone.
Setting up the WiFi on the scanner was extremely intuitive and was done in a matter of a minute.
Overall I am blown away by this scanner. It will make organizing receipts and document clutter entertaining instead of a chore. Not to mention I now have a whole folder of artwork on my computer so my fridge doesn’t have art flying off every time I need a snack. Well done Brother. 10/10 would recommend.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Workhorse of a scanner!
on September 22, 2022
Posted by: keesus
from Brunswick, GA
[This review was collected as part of a promotion.] This scanner has been a lifesaver! Going digital in my home office has never been easier. The scanner connected seamlessly to my computer via Wi Fi and scanning is so easy and automatic with the shortcuts feature. I can scan stacks of receipts, statements, and paper bills quickly and efficiently. With the image adjustment tools, scans are clear and easily read in any program I need them to be.
I had purchased another scanner first and after 5 days of trying to get it to connect to my computer, I gave up and sent it back. My brother scanner came and I had it hooked up in less than 5 minutes. I am extremely happy with my purchase and would recomment this scanner to anyone who is looking for quality and ease of use.
I had purchased another scanner first and after 5 days of trying to get it to connect to my computer, I gave up and sent it back. My brother scanner came and I had it hooked up in less than 5 minutes. I am extremely happy with my purchase and would recomment this scanner to anyone who is looking for quality and ease of use.
Written by a customer while visiting brother-usa.com
Customer Rating
5
More feed capacity, same great product
on June 30, 2024
Posted by: JFriday
from West Columbia, Texas
I started with the ADS-1700W, and I still have and use that scanner, but I needed more feed capacity. This scanner was exactly what I needed. It is fast and easy to use. I Love It!
Written by a customer while visiting brother-usa.com