Customer reviews from hp.com
HP - 17.3" Laptop - Intel Core i5-1155G7 - 8GB Memory - 512GB SSD - Pale gold
Average customer rating
4.3
(1,526 Reviews)
Rating breakdown 1,526 reviews
5 Stars
975
4 Stars
304
3 Stars
100
2 Stars
50
1 Star
97
84%of customers recommend this product.
(
382 out of
454)
Customer Reviews for HP - 17.3" Laptop - Intel Core i5-1155G7 - 8GB Memory - 512GB SSD - Pale gold
Posted by: Montani
from West Virginia
Verified Purchase:Yes
The cursor and screen freezes while scrolling or browsing. It is slow. I can’t install my MS Office Pro Plus 2016 due to an error caused by not being able to install some part of it with error 1713. The case seems cheaply made. The lettering on the keyboard appears to be fading on heavily used keys. The power cord connection is on the wrong side. The power button is in a ridiculous place. I am a long time HP customer and have owned numerous HP products. I am an 80 year old retired computer and network Tier III engineer who worked for AT&T, Lucent Technologies, and Avaya. I am very disappointed with this HP laptop. Not being able to install my licensed Office Pro Plus 2016 is one of my top complaints.
No, I would not recommend this to a friend.
Value
2
Quality
2
Written by a customer while visiting hp.com
Posted by: Happy Gamer
Verified Purchase:Yes
I absolutely love my computer and it was so easy to order and set up. After looking at the options from retailers and the prices, I decided to go directly to the manufacturer, and I could not be happier.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Anonymous
from ATLANTA, GA
Verified Purchase:Yes
An excellent device and solid!
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Walter Ann
from New Hampshire
Verified Purchase:Yes
Every couple days the computer refuses to connect to the internet. I had a service person install a new DNS server but that did not solve the problem. Other computers in the house are using the internet when this one can't so it's not the server. I have to reset the server each time this happens. Very disappointing.
No, I would not recommend this to a friend.
Response from hp.comBy Alexis, HP Care, August 14, 2023
Hi Walter,
Very sorry to hear this is happening to you. Of course, this is not the kind of experience we wish for our customers and can certainly imagine how frustrating this is.
I would like to recommend first that you try this link for help with Wi-Fi issues: https://support.hp.com/us-en/help/computer/internet-network-issues
If you are still having trouble after trying that out or would prefer more guided assistance, please don't hesitate to reach out to our support team for help at support.hp.com.
Alexis
HP Care
Very sorry to hear this is happening to you. Of course, this is not the kind of experience we wish for our customers and can certainly imagine how frustrating this is.
I would like to recommend first that you try this link for help with Wi-Fi issues: https://support.hp.com/us-en/help/computer/internet-network-issues
If you are still having trouble after trying that out or would prefer more guided assistance, please don't hesitate to reach out to our support team for help at support.hp.com.
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: Hello Kitty!
from Chicago
Verified Purchase:Yes
I love my laptop. It was a great purchase. It works perfect for home-based business.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
from Myrtle Beach, SC
Verified Purchase:Yes
I find this laptop great for me and my wife. I love the 17" screen and the clarity is really good. It is very light and just works great
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Penny MC.
Verified Purchase:Yes
Very good and great HP Laptop
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Steffen B
from Sunny Florida
Verified Purchase:Yes
I am really fussy about my technology.
Clearly they have done a great job packing almost everything just short of the kitchen sink.
Okay I would really like a backlit keyboard and a slot for my memory sticks. Turning on an overhead light and a USB adaptor solves those issues.
The price makes it even better, this is my "on the couch" laptop, so lots of internet searching, product reviews and shopping. I also do a significant amount of number crunching for my investments and all get done quickly.
I would recommend this to a friend!
Written by a customer while visiting hp.com