Customer Reviews for Govee - Glide Hexa Pro Light Panels 5pcs Offline - Multi
Customer Rating
4
Amazing But Not Pro/Ultra Level Amazing
on September 3, 2024
Posted by: CharlieLovesMe
from Kansas City, Missouri, United States
These Glide Hexa Lights are amazing and you won't be disappointed. Can't give this product a full 5 stars though, as the Pro and Ultra are even better! Still, would recommend this version to anyone, especially those who are more budget friendly!
I bought these lights and finally got around to putting them up. Immediately ran into issue after issue. The tutorial was completely wrong on how to connect them together, the app was telling me the wrong spots to plug them into, leading me to have to ignore the app myself, bought a 10 pack and 5 literally don't work. Finally, after trying to take ONE off the wall using the method provided of pulling the safety tab until it came off, it ripped a huge 3x2 inch chunk off my wall. Complete waste of money and now I can't take them down because they will rip my wall apart. 2/10 since the first 5 lights at least turned on during calibration.
Response from govee.comBy Govee, September 3, 2024
Hi there, we're sorry to hear about your experience with our Glide Hexa Light Panels. We apologize for any confusion with the tutorial and app instructions. We take the safety of our customers' walls very seriously and we understand your frustration with the damage caused. We would be happy to assist you further with the malfunctioning lights and provide a solution for removing them without causing any more damage. Please reach out to our customer service team for assistance. Thank you for bringing this to our attention.
How do I know how many I can fit in a space if you don't give the dimensions in the specs? Kind of a no-brainer. Do you not want me to purchase your product?
It's unfortunate that these lights require you to daisy chain, the design I have requires either running the cord all the way up to the top of my wall or set up the entire design as 2 devices. And that makes coordinating them together a bit difficult. If they allowed you to link two devices together on the app and coordinate/sync them with eachother this would make the product perfect.