Hi Cajual

Thank you for taking the time to share your detailed feedback regarding your WM1AM2 Walkman. We sincerely regret that your listening experience has been disrupted by frequent app crashes, performance issues, and the unexpected concern with the display. We certainly understand how frustrating it is when a premium device does not deliver the consistent performance you expect.

Please try these three troubleshooting steps, which are often effective in restoring stable operation:

1. Restart the Walkman:

-Press and hold the power button for approximately 2 seconds.

-On the menu that appears, tap "Restart". This step can often clear background processes and temporary glitches causing instability.

2. Check for System Updates:

-Ensure your Walkman is running the latest software, as updates frequently include stability improvements and bug fixes for applications.

Please follow the instructions in this guide to check for and install any available updates: https://helpguide.sony.net/dmp/nwwm1m2/v1/en/contents/TP1000464526.html?search=software%20

3. Format the Player (Factory Reset): If the issues persist, formatting the player will return the unit to its factory settings, which often resolves deeper software conflicts and persistent performance glitches.

Note: This will erase all data, so please back up any important files first. You can follow the instructions here: https://helpguide.sony.net/dmp/nwwm1m2/v1/en/contents/TP1000464533.html?search=factory%20

If the above steps do not resolve the slow performance, app instability, or the display issue, we highly encourage you to contact our technical support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=walkman

Thank you for considering Sony products!

Best regards,
Dominick