Customer reviews from snowjoe.com
Sun Joe - 24-Volt iON+ Cordless Handheld Shrubber + Trimmer Kit with 2.0-Ah Battery and Charger - Green
Average customer rating
3.3
(7 Reviews)
Rating breakdown 7 reviews
5 Stars
1
4 Stars
4
3 Stars
0
2 Stars
0
1 Star
2
Customer Reviews for Sun Joe - 24-Volt iON+ Cordless Handheld Shrubber + Trimmer Kit with 2.0-Ah Battery and Charger - Green
Customer Rating
1
Failed immediately, twice
on July 21, 2020
Posted by: 5stringer
from Roseville, Ca
The unit I originally purchased failed in less than 5 minutes of use on a salvia. The company sent a replacement unit. It also failed in the first ten minutes.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 23, 2020
Dear Valued Customer,
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
So sorry to hear that you're having an issue with our product. We take each matter very seriously and want to make sure you are satisfied. At Snow Joe + Sun Joe we stand behind each product we manufacture. If you need any additional support, Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page. We promise to do our best to make sure you are satisfied 100%.
Thanks
Customer Support Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Posted by: MarkMM
from Meridian, Idaho
Verified Purchase:Yes
Sun Joe 24V-SSEG-LTE 24-Volt iON+ Cordless Handheld Shear Shrubber, Trimmer, Edger Kit | W/ 2.0-Ah Battery and Charger . It is a nice version of a hedge trimmer, but there is no shear or edger capability and it is not a kit. It is a trimmer with a battery and charger which is necessary to use it, but not a kit for edging or shearing.
Written by a customer while visiting snowjoe.com
Posted by: FIGS
from SANTA CLARITA, CA
Verified Purchase:Yes
BEING A SENIOR I FIND THIS TRIMMER SO MUCH EASIER TO USE THAN THE BIG HEAVY ONE. IT TRIMMED MY FIG & JASMINE VERY EASILY
Written by a customer while visiting snowjoe.com
Customer Rating
1
Did not cut anything before stopping
on October 5, 2021
Posted by: Rach123
from Alabaster, Al.
I have always been pleased with my Sun Joe products, but this one is a big disappointment. It did not cut anything...as soon as it touched a very thin shrub, it would turn off, as if it was too thick to cut, but it was a very thin shrub "limb".
The customer service, however is great and I will be returning it.
The customer service, however is great and I will be returning it.
Response from snowjoe.comBy Snow Joe, Snowjoe Customer Service, September 20, 2022
Dear,
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
We apologize you are not completely satisfied with our product. We will be sure to forward your feedback to our quality control department for future development. If you are still experiencing any issues with our product please do not hesitate to contact Snow Joe + Sun Joe customer support. Our toll-free number is 866-766-9563 (Monday through Friday from 9 am to 7 pm EST, Saturday and Sunday from 9 am to 4 pm EST). You can also send us an email via our website on the Contact Us page.
Thanks,
Customer Service Team
Snow Joe + Sun Joe
Written by a customer while visiting snowjoe.com
Posted by: Zack
from DeLand FL
Verified Purchase:Yes
This smaller trimmer is easier to use than the larger ones. I can trim just what I want to trim. The larger one is not so precise and takes a bit longer to trim the entire side of my podocarpus hedge.
Written by a customer while visiting snowjoe.com
Posted by: early
from coldwater ontario ca
Verified Purchase:Yes
very handy for doing small shrubs etc very pleased works well
Written by a customer while visiting snowjoe.com
Posted by: gheadsr
from Brookfield MO
Verified Purchase:Yes
It's nice but so small. Somehow I missed the 7in blade part when I ordered. Wanted like 24in blade. Kept it for little jobs.
Written by a customer while visiting snowjoe.com