Customer reviews from Forno Appliances
Forno Appliances - 30 in. Wide 5 Burner Lazio Alta Qualita 4.32 Cu. Ft. Freestanding Gas Range with Convection - Stainless Steel
Average customer rating
4.3
(190 Reviews)
Rating breakdown 190 reviews
5 Stars
94
4 Stars
51
3 Stars
44
2 Stars
1
1 Star
0
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for Forno Appliances - 30 in. Wide 5 Burner Lazio Alta Qualita 4.32 Cu. Ft. Freestanding Gas Range with Convection - Stainless Steel
Customer Rating
4
GREAT SERVICE
on April 28, 2023
Posted by: Antonio
GOOD RANGE STRONG BTUS GOOD QUALLITY COMMERCIAL GRADE RANGE
Written by a customer while visiting Forno Appliances
Customer Rating
4
The range is fantastic.
on April 28, 2023
Posted by: Jeff
We've had the appliance for three days and we are very excited about all the features.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Delighted with my Forno range
on April 24, 2023
Posted by: Paul
Really happy with this range. Read some negative reviews that had me concerned but I figured the stove just needed to be correctly set up, especially when converting to LPG. Sure enough I took the trouble to set it up correctly by following all the detailed instructions and now I have a wonderful, adjustable stove. Very happy and superb customer service including sending me the little screwdriver required to adjust flame hight. Thanks Forno :-)
Response from Forno Appliances By Michael, Customer Service, April 27, 2023
Hi Paul,
Thank you for taking the time to share your experience with us. We're delighted to hear that you're happy with your Forno range and that our customer service met your expectations!
Thank you for taking the time to share your experience with us. We're delighted to hear that you're happy with your Forno range and that our customer service met your expectations!
Written by a customer while visiting Forno Appliances
Customer Rating
4
Need a service call
on April 19, 2023
Posted by: Reymundo
The stove puts out a gas byproduct that is giving us headaches. I have carbon dioxide detectors and none have registered any rise in levels. There must be some other gas that is causing the headaches.
Response from Forno Appliances By Michael, Customer Service, April 20, 2023
Hi Reymundo,
We sincerely appreciate you bringing this matter to our attention. Safety is of utmost importance to us, and we are committed to ensuring that your product operates safely. All our products undergo rigorous CO2 emission testing to ensure they meet the highest safety standard.
According to our records, you are already in contact with our technical support agent, Sharon. In the meantime, we strongly advise you to refrain from using the unit until we can thoroughly diagnose the issue and confirm that it is functioning properly. Rest assured, we will have a technician reach out to you promptly to assess the situation and ensure that your product is operating safely.
We sincerely appreciate you bringing this matter to our attention. Safety is of utmost importance to us, and we are committed to ensuring that your product operates safely. All our products undergo rigorous CO2 emission testing to ensure they meet the highest safety standard.
According to our records, you are already in contact with our technical support agent, Sharon. In the meantime, we strongly advise you to refrain from using the unit until we can thoroughly diagnose the issue and confirm that it is functioning properly. Rest assured, we will have a technician reach out to you promptly to assess the situation and ensure that your product is operating safely.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Good
on March 22, 2023
Posted by: CHINNA
Expected faster response from support team but took 2 weeks to resolve the issue as this was a brank new product.
Written by a customer while visiting Forno Appliances
Customer Rating
3
so fare not great
on March 21, 2023
Posted by: Richard
Oven temp is way off and cant find a tool small enough to adjust burners
Response from Forno Appliances By Michael, Customer Service, March 22, 2023
Hi Richard,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the temperature issue with your range. Our technical support team would be happy to assist you in resolving this matter promptly. Please just reach out to them at mysupport@forno.ca so we can diagnosis your issue and work to resolve it.
To make things easier for you, we would like to offer you a free special screwdriver that can be used to adjust the burners. Please don't hesitate to contact our parts department at mypart@forno.ca, and they will be more than happy to assist you in receiving the screwdriver.
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the temperature issue with your range. Our technical support team would be happy to assist you in resolving this matter promptly. Please just reach out to them at mysupport@forno.ca so we can diagnosis your issue and work to resolve it.
To make things easier for you, we would like to offer you a free special screwdriver that can be used to adjust the burners. Please don't hesitate to contact our parts department at mypart@forno.ca, and they will be more than happy to assist you in receiving the screwdriver.
Written by a customer while visiting Forno Appliances
Customer Rating
5
some shipping delay
on March 19, 2023
Posted by: Calvin
Fantastic product ! Finding that flame is difficult to adjust, noted in installation guide that special screwdriver 2mmx70 mm was required. I have some confusion as to where to purchase a replacement flame adjustment screwdriver as none was shipped with product. Excited to try confection oven and gridle.
Response from Forno Appliances By Michael, Customer Service, March 21, 2023
Hi Calvin,
Regarding the special screwdriver needed for your burners adjustment, please reach out to our parts department at mypart@forno.ca and we will ship you one free of charge within 48 hours!
Regarding the special screwdriver needed for your burners adjustment, please reach out to our parts department at mypart@forno.ca and we will ship you one free of charge within 48 hours!
Written by a customer while visiting Forno Appliances
Customer Rating
4
Have issues
on March 18, 2023
Posted by: David
The stove is great. But having trouble regulating oven temperature. Support people are working with me.
Written by a customer while visiting Forno Appliances