Customer Reviews for Forno Appliances - 30 in. Wide 5 Burner Lazio Alta Qualita 4.32 Cu. Ft. Freestanding Gas Range with Convection - Stainless Steel
Customer Rating
5
Oven Burner Issue
on October 13, 2023
Posted by: Michael
Hello, our new stove was just installed and we have used the oven a few times, the issue is when baking the burner will go out and we smell gas. After a few minuets we can relight the oven, it will stay lit for but them again the burner will go out and we have to go through the same process. This is very scarry with the gas odor in the hot oven, we are now afraid to use the oven. The top cooktop burners work fine with no issues at all. The stove is beautiful, but we would like to have it professionally serviced and adjusted accordingly.
Oven is faulty and cannot get anyone on the phone or by email for my extended 3 year warranty. I have tried calling and no one answers; it is just a recording. When I email, my email gets rejected.
Life unit but need service, will review again after service request dealt with by Forno.
Response from Forno Appliances By Michael, Customer Service, July 18, 2023
Hi Clifford,
We take pride in providing exceptional customer support and ensuring your satisfaction with your Forno range. Our dedicated support team is readily available to assist you with any inquiries or issues you may have. Simply reach out to us at mysupport@forno.ca, providing your proof of purchase and detailed service request. We will promptly address the matter, working closely with you until it is resolved to your utmost satisfaction.