Customer reviews from Forno Appliances
Forno Appliances - Lazio Alta Qualita 4.32 Cu. Ft. Freestanding Gas Range with Convection - Stainless Steel
Average customer rating
3.9
(195 Reviews)
Rating breakdown 195 reviews
5 Stars
86
4 Stars
47
3 Stars
38
2 Stars
12
1 Star
12
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Forno Appliances - Lazio Alta Qualita 4.32 Cu. Ft. Freestanding Gas Range with Convection - Stainless Steel
Customer Rating
3
Confusing instruction
on June 23, 2023
Posted by: Rebecca
I am having difficulty getting the oven to light, the instructions don't work.
Response from Forno Appliances By Michael, Customer Service, June 26, 2023
Hi Rebecca,
We are always here to assist with any issue you may have. You can email us at mysupport@forno.ca or call at 1-866-231-8893 extension 232. We will guide you step by step on how these issues can be resolved. Regarding the oven flame going out, this model range comes installed with a gas cut off valve so if the flame is not on, all gas stops entering the unit but still please reach out to us regardless. There is a helpful manual that comes with our range that will guide you so that the flame will no longer go out. This manual construction with almost no electronics allows this oven to have a much greater longevity, it can even work during a power outage being be lit with a BBQ lighter. When using the oven, push and turn the oven knob counter-clockwise to the desired temperature (ex: 325 F) and hold until the oven burner ignites. As it ignites, wait 5 to 7 seconds before releasing the knob. Note that the flame will be large for the whole preheating process. Once preheated, the flame will automatically decrease in size, indicating the oven is ready for cooking. Open the door, place the food inside the oven and wait until the flame is visibly larger before closing back the door (this may take a few seconds). You can also watch this helpful video that explains how to properly operate this unit. https://www.youtube.com/watch?v=7vw7Pv2JVOU&t=1s
We are always here to assist with any issue you may have. You can email us at mysupport@forno.ca or call at 1-866-231-8893 extension 232. We will guide you step by step on how these issues can be resolved. Regarding the oven flame going out, this model range comes installed with a gas cut off valve so if the flame is not on, all gas stops entering the unit but still please reach out to us regardless. There is a helpful manual that comes with our range that will guide you so that the flame will no longer go out. This manual construction with almost no electronics allows this oven to have a much greater longevity, it can even work during a power outage being be lit with a BBQ lighter. When using the oven, push and turn the oven knob counter-clockwise to the desired temperature (ex: 325 F) and hold until the oven burner ignites. As it ignites, wait 5 to 7 seconds before releasing the knob. Note that the flame will be large for the whole preheating process. Once preheated, the flame will automatically decrease in size, indicating the oven is ready for cooking. Open the door, place the food inside the oven and wait until the flame is visibly larger before closing back the door (this may take a few seconds). You can also watch this helpful video that explains how to properly operate this unit. https://www.youtube.com/watch?v=7vw7Pv2JVOU&t=1s
Written by a customer while visiting Forno Appliances
Customer Rating
5
Very powerful gas range and oven!
on July 5, 2023
Posted by: Lauren
This looks great in my kitchen and functions very well. Almost too well as its extremely powerful.
Written by a customer while visiting Forno Appliances
Customer Rating
5
New
on July 11, 2023
Posted by: Leonard D
So far so good i will let you know if i find any problems.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Really don't know
on July 13, 2023
Posted by: Todd
I am just registering, so I have not actually used your customer service yet
Written by a customer while visiting Forno Appliances
Customer Rating
5
Great looking grill
on July 16, 2023
Posted by: Pete
I still haven’t had it installed yet, my remodeler went on vacation
Written by a customer while visiting Forno Appliances
Customer Rating
4
Good looking unit,
on July 18, 2023
Posted by: Clifford
Life unit but need service, will review again after service request dealt with by Forno.
Response from Forno Appliances By Michael, Customer Service, July 18, 2023
Hi Clifford,
We take pride in providing exceptional customer support and ensuring your satisfaction with your Forno range. Our dedicated support team is readily available to assist you with any inquiries or issues you may have. Simply reach out to us at mysupport@forno.ca, providing your proof of purchase and detailed service request. We will promptly address the matter, working closely with you until it is resolved to your utmost satisfaction.
We take pride in providing exceptional customer support and ensuring your satisfaction with your Forno range. Our dedicated support team is readily available to assist you with any inquiries or issues you may have. Simply reach out to us at mysupport@forno.ca, providing your proof of purchase and detailed service request. We will promptly address the matter, working closely with you until it is resolved to your utmost satisfaction.
Written by a customer while visiting Forno Appliances
Customer Rating
5
Great so far
on July 21, 2023
Posted by: Janie
We have had it 1 day, we like it so far. If anything changes will try to update review.
Written by a customer while visiting Forno Appliances
Customer Rating
2
New stove
on July 21, 2023
Posted by: Catrina
Bought a new Forno freestanding oven and the thermostat does not work. Besides not being able to use the oven it is great.
Response from Forno Appliances By Michael, Customer Service, July 24, 2023
Hi Catrina,
I am sorry to hear you are having issues with your thermostat. Please reach out to our support team at mysupport@forno.ca so they can diagnose what may be wrong with your thermostat and work to resolve it in a timely manner.
I am sorry to hear you are having issues with your thermostat. Please reach out to our support team at mysupport@forno.ca so they can diagnose what may be wrong with your thermostat and work to resolve it in a timely manner.
Written by a customer while visiting Forno Appliances