Customer reviews from greenpan.us
GreenPan - Reserve Ceramic Nonstick 10-Piece Cookware Set - Sunrise
Average customer rating
4.6
(1,040 Reviews)
Rating breakdown 1,040 reviews
5 Stars
841
4 Stars
94
3 Stars
34
2 Stars
17
1 Star
54
86%of customers recommend this product.
(
544 out of
632)
Customer Reviews for GreenPan - Reserve Ceramic Nonstick 10-Piece Cookware Set - Sunrise
Customer Rating
1
Awesome for 8 months then failed
on October 19, 2023
Posted by: Alice F C
from Liverpool, NY
I received this fry pan as a Christmas gift and loved it for the first 8 months we had it. I will note that it had a dent in the metal band around the lid upon opening and I also noticed a tiny divot in the bottom of the pan. It worked beautifully for months and then suddenly the nonstick property failed. I am not sure what happened. I use soft clots for cleaning and we always use ghee or avocado oil in the pan when cooking. Based on the pan failing so soon and so suddenly, I would not recommend
No, I would not recommend this to a friend.
Written by a customer while visiting greenpan.us
Customer Rating
1
These Pan are horrible! DO NOT BUY!
on January 7, 2025
Posted by: SadGreenPan
We have been using these pans for 2 years. The edges are chipping so bad that they are cutting our fingers. I wrote a very polite email sharing our concerns and we were told that there is no issue. They recommend pan protectors, which we use. Please be aware! See below for Consumer Service Response. Very sad that these beautiful pans are made so cheaply.
FROM CONSUMER SERVICES:
I am very sorry, but this would be considered a cosmetic flaw.
Since there is no issue affecting functionality, this is not covered under our warranty and does not require replacement.
Chipping is a natural occurrence with Ceramic Non-stick.
Chipping up to 1 to 2 mm is a perfectly normal occurrence because Ceramic coatings are very hard – i.e. in the same way as Porcelain Ceramics are hard but not very flexible. Secondly, unlike with PTFE coatings, Thermolon does not require any chemical adhesive primer to stick to the pan. Thermolon’s adhesion relies solely on roughening the pan’s surface before the coating is applied, which creates a natural lock and key adhesion.
Any imperfections, such as chipping, are considered a reflection of the hardness of Ceramic coatings and not having to rely on chemicals for adhesion. As the product remains perfectly safe for use if it chips, it does not require a replacement. In fact, the hardness of the coating is one of its strengths because it will be less prone to scratching during daily use.
The great thing is that our products do not contain any PTFE or other PFAS, and they are free of Lead and Cadmium.
If chipping is present along the rim, it is recommended to use pan protectors.
We take great care in reviewing all warranty claims. We have experts who can easily determine whether a manufacturing defect is present.
I would like to assure you that your product is perfectly safe for use
I am very sorry, but this would be considered a cosmetic flaw.
Since there is no issue affecting functionality, this is not covered under our warranty and does not require replacement.
Chipping is a natural occurrence with Ceramic Non-stick.
Chipping up to 1 to 2 mm is a perfectly normal occurrence because Ceramic coatings are very hard – i.e. in the same way as Porcelain Ceramics are hard but not very flexible. Secondly, unlike with PTFE coatings, Thermolon does not require any chemical adhesive primer to stick to the pan. Thermolon’s adhesion relies solely on roughening the pan’s surface before the coating is applied, which creates a natural lock and key adhesion.
Any imperfections, such as chipping, are considered a reflection of the hardness of Ceramic coatings and not having to rely on chemicals for adhesion. As the product remains perfectly safe for use if it chips, it does not require a replacement. In fact, the hardness of the coating is one of its strengths because it will be less prone to scratching during daily use.
The great thing is that our products do not contain any PTFE or other PFAS, and they are free of Lead and Cadmium.
If chipping is present along the rim, it is recommended to use pan protectors.
We take great care in reviewing all warranty claims. We have experts who can easily determine whether a manufacturing defect is present.
I would like to assure you that your product is perfectly safe for use
No, I would not recommend this to a friend.
Written by a customer while visiting greenpan.us
Posted by: Desenia
from Portland, OR
Verified Purchase:Yes
Brand new and already chipped 2 of them. Also the handles on the lids get really hot when cooking with them.
No, I would not recommend this to a friend.
Written by a customer while visiting greenpan.us
Posted by: Nichole
from Alaska
Verified Purchase:Yes
I have been extremely careful and they have already started chipping around the top…
No, I would not recommend this to a friend.
Written by a customer while visiting greenpan.us
Customer Rating
5
Great pans!
on July 28, 2023
Posted by: Rbarit
[This review was collected as part of a promotion.] I received the GreenPan - Reserve Ceramic Nonstick 10" and 12" Frypan Set | Black with Gold-Tone Handles. I love the sizes of these pans and they are beautiful. Nothing I’ve cooked has stuck to these pans. I would definitely recommend this pans to anyone.
I would recommend this to a friend!
Written by a customer while visiting greenpan.us
Customer Rating
1
Beautiful Pan- awful quality!
on February 11, 2024
Posted by: EBH1989
from Michigan
I bought these pans on Memorial Day of last year. We hand wash them and use wooden utensils. The pans chip so easily, you can knock them on the side at all. They stain and the sponge they provide does not remove it! Waste of money in our opinion, we are so bummed and disappointed with these products for the money! My first ever purchase of a set of pots and pans and I wanted a nice set and I was so let down. Would love money back! Happy to send back my product!
No, I would not recommend this to a friend.
Written by a customer while visiting greenpan.us
Posted by: MeganH
from Michigan
Verified Purchase:Yes
These are beautiful and SO easy to clean. Sadly, they’re a bit fragile. Mine got a scratch from a dish being set on it in the sink. Now I can’t even use it!
I would recommend this to a friend!
Written by a customer while visiting greenpan.us
Customer Rating
1
Stickiest non-stick ever
on February 3, 2024
Posted by: Walt
I received the 9.5” pan for Christmas. I was excited to replace my old non-stick that was badly scratched. It took some time to get used to using a lower temp - it gets very hot even on lower temps. Everything I’ve cooked on it has stuck - I always use oil in the pan. For some foods that’s not necessarily a bad thing though it is very annoying, but I haven’t been able to make a decent egg since I got it. The only thing it’s good for is scrambling. I kept my old pan just in case and will be pulling it out of storage. Really disappointed in this pan.
No, I would not recommend this to a friend.
Written by a customer while visiting greenpan.us