Customer reviews from hp.com
HP - 15.6" Touch-Screen Laptop - Intel Pentium Gold 7505 - 4GB Memory - 256GB SSD - Spruce blue
Average customer rating
4.3
(764 Reviews)
Rating breakdown 764 reviews
5 Stars
484
4 Stars
145
3 Stars
49
2 Stars
21
1 Star
65
85%of customers recommend this product.
(
375 out of
443)
Customer Reviews for HP - 15.6" Touch-Screen Laptop - Intel Pentium Gold 7505 - 4GB Memory - 256GB SSD - Spruce blue
Posted by: Steve0110
Verified Purchase:Yes
This laptop came to me defective (no spring action on the media carder). Now the replacement has the same issue again! In the process now to return for a full refund.
It's really a shame as I've been a customer of HP for many years and this a huge disappointment.
It's really a shame as I've been a customer of HP for many years and this a huge disappointment.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Anonymous
from NY
Verified Purchase:Yes
It won’t turn on. After setting up and using for an hour, the battery died and the charger isn’t working.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Anonymous
from Perryville mo
Verified Purchase:Yes
[This review was collected as part of a promotion.] Terrible computer. They wanted me to send in for repairs after only trying to use it for 3 days. Would not stay connected to internet. Returned it immediately and they will not refund my money
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: Fred202
from Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] Can't give more than one star for a product that has been at the repair shop since I received it. Battery is defective and won't charge. Bought it 3 weeks ago, never used it myself much and another week or so before I might see it again.
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com
Posted by: almir
from Southeast PA
Verified Purchase:Yes
Laptop was delivered quickly and set up was a snap. Correct laptop for our needs. Very satisfied with performance, style and cost.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
I had ordered a laptop of 4.9 Ghz but got the laptop sent to me is of only 1.7 Ghz. So you should clearly improve the information on your website.
Written by a customer while visiting hp.com
Posted by: Anonymous
from TEXAS
Verified Purchase:Yes
excellent laptop, it has a very elegant design, beautiful color, it has a slim and soft size
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: Jdl112248
from Ocean City, NJ
Verified Purchase:Yes
Computer crashed the second time I tried to use it, had to purchase Smart friend to use same
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Alexis, HP Care, April 28, 2021
Hi there,
I'm sorry to hear that you've had a disappointing experience thus far. I can imagine how frustrating it must be. We always aim to make our customers happy, so if we can assist you with this issue or in selecting a different product that better suits your needs, please don't hesitate to reach out to us directly at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
I'm sorry to hear that you've had a disappointing experience thus far. I can imagine how frustrating it must be. We always aim to make our customers happy, so if we can assist you with this issue or in selecting a different product that better suits your needs, please don't hesitate to reach out to us directly at support.hp.com.
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com