We bought this machine and loved it until it was time to descale, the first machine I got would not descale I called customer service we went through the process and nothing. They sent me a new unit two months later time to descale again this one goes through the process shuts down and now won't power back up. it says to descale until the add water light comes on well that never happened. They are sending me another new unit but I will be without a coffee maker for up to 7 days. Love the unit but I guess I won't be descaling it because every time I try the unit breaks.
I love my K slim. No more making hot coffee and putting it into the fridge to cool for ice coffee. It matches my kitchen perfectly. It’s easy to use and the size is perfect.
We got this at Christmas and after a couple of months the iced coffee setting stopped working. My wife contacted your automated customer service and never heard back.
Works great. Only thing is the iced mode you only get one size not all three. Still comes out warm but it’s maximum coffee from the pod so can mix it with cold water or whatever you may want with it to get more fluid. Baileys, milk, ect..
Right out of the box we were getting an "Add Water" event. We were able to sneak in a cup or two then it would do it again. After 2 or 3 days it went away as if all little air pockets had to work their way out. We've had it for 10 days and no problems since then.