Customer reviews from Forno Appliances
Forno Appliances - 36 in. Wide 6 Burner Capriasca 5.36 Cu. Ft. Freestanding Gas Range with Convection Oven - Black
Average customer rating
4.1
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
38
4 Stars
40
3 Stars
27
2 Stars
0
1 Star
0
67%of customers recommend this product.
(
2 out of
3)
Customer Reviews for Forno Appliances - 36 in. Wide 6 Burner Capriasca 5.36 Cu. Ft. Freestanding Gas Range with Convection Oven - Black
Customer Rating
3
Looks Great, Poor Customer Service
on June 19, 2023
Posted by: Andrew
Appliance looks nice but came with issues. Tough time reaching anyone for assistance.
Response from Forno Appliances By Michael, Customer Service, June 20, 2023
Hi Andrew,
I see you are in contact with our technical support agent Sharon who scheduled a technician to be dispatched to diagnose the issue with your gas range. We will continue to stay in contact with you and provide you updates and if you need any further assistance, please feel free reach back out to our dedicated technical support agent.
I see you are in contact with our technical support agent Sharon who scheduled a technician to be dispatched to diagnose the issue with your gas range. We will continue to stay in contact with you and provide you updates and if you need any further assistance, please feel free reach back out to our dedicated technical support agent.
Written by a customer while visiting Forno Appliances
Customer Rating
3
Beautiful stove but leaking gas
on May 5, 2023
Posted by: Greg
Beautiful stove but leaking gas. Need to get this solved before righting a review which is required to register my warranty.......................................................................................................................................................................................
Written by a customer while visiting Forno Appliances
Customer Rating
4
NICE UNIT
on April 9, 2023
Posted by: Lori
REALLY NICE PRODUCT. WORKS AS EXPECTED AND EASY TO CLEAN. THIS IS MY FIRST GAS STOVE/OVEN AND I COULDN'T GO BACK TO ELECTRIC!
Written by a customer while visiting Forno Appliances
Customer Rating
5
Great tech support for the replacement part
on April 1, 2023
Posted by: Lana
from New Jersey, USA
Geneviève was very helpful with a quick shipment of a replacement part and provided a video link for replacing that part. Thank you.
I would recommend this to a friend!
Written by a customer while visiting Forno Appliances
Customer Rating
5
Quick Customer Service Response
on March 27, 2023
Posted by: GARY
FORNO Customer Service responded right away to my request for additional parts.
Written by a customer while visiting Forno Appliances
Customer Rating
3
The front trim is damaged
on March 17, 2023
Posted by: Svetlana
I received the brand-new stove, which already had damaged trim on the front. The damage occurred during the packaging of that stove on the manufacturing side.
Response from Forno Appliances By Michael, Customer Service, March 17, 2023
Hi Svetlana,
We are sorry to hear that your new range was damaged. We have checked our system and can confirm that our sales representative, Genevieve, has already processed a replacement part for you. You should receive an automated message once the replacement part has been shipped out.
If you require any further assistance, please do not hesitate to contact Genevieve directly, or you can call us at 1-866-231-8893. We are always here to help you.
We are sorry to hear that your new range was damaged. We have checked our system and can confirm that our sales representative, Genevieve, has already processed a replacement part for you. You should receive an automated message once the replacement part has been shipped out.
If you require any further assistance, please do not hesitate to contact Genevieve directly, or you can call us at 1-866-231-8893. We are always here to help you.
Written by a customer while visiting Forno Appliances
Customer Rating
4
Great Range
on March 14, 2023
Posted by: Blake
Burner control is great. Rotisserie is too low in the oven which limits the size of meat to cook.
Written by a customer while visiting Forno Appliances
Customer Rating
4
great
on February 28, 2023
Posted by: Jorge
I'm waiting for a repair on my gas range. Model Number FFSGS6260-36
serial number FFSGS6260-3621050003
Date of purchase November 23, 2021
purchaser Jorge Hernandez
serial number FFSGS6260-3621050003
Date of purchase November 23, 2021
purchaser Jorge Hernandez
Response from Forno Appliances By Michael, Customer Service, March 1, 2023
Hello Jorge,
I see that our technical support agent, Ralph, is in contact with you and has requested additional details and documents in order to diagnose the issue and schedule your service in a timely manner. If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-231-8893 extension 225. We're here to help and ensure your issue is resolved as quickly and efficiently as possible.
I see that our technical support agent, Ralph, is in contact with you and has requested additional details and documents in order to diagnose the issue and schedule your service in a timely manner. If you have any further questions or concerns, please do not hesitate to reach out to us directly at 1-866-231-8893 extension 225. We're here to help and ensure your issue is resolved as quickly and efficiently as possible.
Written by a customer while visiting Forno Appliances