Flames are too high. Tried adjusting but no real difference. Oven produced heavy black smoke and soot.
Response from Forno Appliances By Michael, Customer Service, February 23, 2023
Hello Enrique,
Based on the information provided, it appears that the issue you are experiencing may be related to an installation problem regarding the amount of gas pressure entering the unit. Additionally, if the issue is arising after a recent conversion from natural gas to liquid propane, it could be due to an incorrect conversion or adjustment. To address these issues promptly and accurately, we recommend that you contact our support team at mysupport@forno.ca or call us directly at 1-866-231-8893 extension 232. Our team will work with you to diagnose the problem and provide an appropriate solution, including guiding you through the necessary steps to ensure a proper and safe conversion if required.
The range is nice, but would like to speak with a representative and have not been able to do so. I have not received a confirmation email when trying to register the product warranty either.
The appliance is nice, but requiring a survey to register the product is unnecessary. I would like to speak with a representative, but have yet to do so.
As a review is required to "register" this product; I have limited insight. I have not utilized the range, at this time; however, visually it appears to be what I ordered.
But so far everything is good. They are very nice looking. They came very quickly. I would recommend Forno at this point. Visually the quality is outstanding. We have propane and it comes with a conversion kit. Delivery was not as smooth as I expected it be and the delivery service pushed back on the white glove service, but ultimately unpacked the appliances in the kitchen.