Customer reviews from frigidaire.com
Frigidaire - 30" Electric Microwave Combination Oven with Fan Convection - Stainless Steel
Average customer rating
4.5
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
89
4 Stars
23
3 Stars
2
2 Stars
5
1 Star
5
Customer Reviews for Frigidaire - 30" Electric Microwave Combination Oven with Fan Convection - Stainless Steel
Customer Rating
3
First machine came with damage, current machine had defective door and microwave doesn't work when we get a downpour!
on September 15, 2022
Posted by: Frustrated in Arizona
This is a replacement for a previous same model. This one wouldn't fit all the way in the opening so the front hangs out about an inch at the top. The oven door grated when opened and closed. A tech came out and said it would smooth out. That was okay as long as air didn't leak out the sides. I'm in Arizona and we don't get much rain, but now it is monsoon time and everytime it rains hard, the microwave sends me a message saying I have to push the fuse switch, wait 30 seconds and switch it back. Then it works. My fuse box is outside! Yesterday, I called the tech help number on the literature, and got a woman with a foreign accent. She kept saying that if it works after I change the fuse switch, then it is working! The main oven is fine, but the problem is with the microwave oven. It works fine when it works. I want to add that Electrolux was very helpful when I had problems with the first combo oven and brought me my new one as soon as they could. Meanwhile, I don't know how to reach somebody for help who can check the problem.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, September 16, 2022
Thanks for reaching out with your concerns! We're sorry to hear the weather is causing issues with your microwave. If your fuse is tripping whenever it rains, water may be getting into your wiring and causing a short circuit. This would not likely be an issue with the microwave itself - we would recommend contacting your installers or an electrician to ensure your fuse box is protected from moisture. If the issues continue, or if the electrician determines that there is a problem in the appliance itself, please reach back out to us by Live Chat or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST so we can help!
Best,
Ashton
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
2
Cooks unevenly
on February 27, 2023
Posted by: dmck818
[This review was collected as part of a promotion.] I am a professional home baker, and this oven is killing me. I knew there would be an adjustment period, but after two weeks of daily baking, I am frustrated. If I bake on a rack lower than the middle point of the oven, the bottoms of cakes and cookies burn, even switching pans midpoint, which reduces my productivity because I can’t bake on two racks at a time. I am accustomed to baking 12-5” pans at a time, 6 on each of two racks. With this oven if I put in 6 on the middle rack, leaving at least 2” between each cake and the walls to allow circulation, there are obvious hot spot extremes, so 12 is not sn option, and 6 on one rack don’t do so well either, so my productivity is 1/3 of my old oven Also there is a weird dumpling on the tops of cakes that I have baked hundreds of times in my old oven with a nice dome on the top I need to calibrate the temperature, because the oven cooks “slower” than my old oven, but that issue is easy to adjust to and compensate for. The uneven baking and too hot on the bottom is insurmountable. I love the control panel of this oven, but that’s not enough to overcome the ruined baked goods and productivity loss.
Response from frigidaire.comBy Christian , Online Outreach Specialist, March 2, 2023
Good day!
Thank you for taking the time to write a review for us. We pride ourselves on our high quality standards and regret that our product has not lived up to your expectations. Should you ever need any assistance or have any additional concerns, feel free to connect with us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
-Christian
Thank you for taking the time to write a review for us. We pride ourselves on our high quality standards and regret that our product has not lived up to your expectations. Should you ever need any assistance or have any additional concerns, feel free to connect with us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist.
Best Regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
5
Sleek and stylish does the trick
on July 18, 2022
Posted by: Imasockrmom
[This review was collected as part of a promotion.] We’ve only just begun to use this oven/microwave combination. Both are extremely quiet when running and it looks super sleek! So far, so good!
Written by a customer while visiting frigidaire.com
Customer Rating
5
installed and in use
on August 5, 2022
Posted by: mdub
[This review was collected as part of a promotion.] Great appliance with great functionality, size and weight a plus, didn't have to loose any drawers in my cabinet. Thank you
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cooking Again!
on August 8, 2022
Posted by: Fisher Lady
[This review was collected as part of a promotion.] My old oven burnt out and I purchased a Frigidaire 30" electric. I was hesitant because it was a convection. Well, I am so happy that I did buy it. I have absolutely cooked everything in my new oven and love it. It is so quiet, it makes me wonder sometimes if it is working. My cakes, cupcakes and casseroles have come out fantastic!
Written by a customer while visiting frigidaire.com
Customer Rating
2
Waiting for number 4
on September 30, 2022
Posted by: Diana 119
[This review was collected as part of a promotion.] Under no circumstance…..DO NOT BUY THIS MODEL!!! I’ve had 3 in 3 months that were defective. My FIRST delivery installation was in June. Upon installation it was declared defective. Waited for inspection from Frigidaire and he agreed, it was not repairable, had to be replaced. In July the replacement was delivered and SAME MANUFACTURING DEFECT! On August 1st our 3rd was delivered and installed. This time after using the microwave ONCE…..I called to report another problem. So another inspector came and this unit was declared NOT REPAIRABLE. The microwave is arcing, rattling, dripping water and smells burnt. Do I want to try for number 4? Absolutely NOT !!! I’ve now spent 6 days waiting for Installation and inspections, not to mention waiting for phone calls to schedule those 6 appointments. Not once have I heard from Frigidaire regarding these defective appliances. I WILL NOT try a 4th one. Decided on another model which will cost$$$$ The sales person at appliance store has gone above and beyond to help me thru this ordeal. Waiting on # 4 now.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice oven for price
on December 21, 2022
Posted by: WadeKat2
[This review was collected as part of a promotion.] While missing some bells and whistles, this oven performs as I expected. The capacity of the oven is large as well as is the microwave. Happy with purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
1
New Appliance not Working
on December 23, 2022
Posted by: Unhappy Senior Citizens
[This review was collected as part of a promotion.] Installed November 22, 2022, but not working three weeks later. We are still waiting for parts. It was great while it was working. There will be no Christmas dinner. We are beyond disappointed.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, January 3, 2023
We sincerely regret to learn that you have not been able to use your new range as planned. This is certainly not the first impression we were aiming to make and not the experience we envisioned for you. Thank you for your patience while this matter is being resolved.
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
If needed, our customer service team can be reached via Live Chat at Frigidaire.com or by calling 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com