Customer reviews from frigidaire.com
Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator - Silver
Average customer rating
1.7
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
0
4 Stars
1
3 Stars
1
2 Stars
2
1 Star
6
Customer Reviews for Frigidaire - 25.6 Cu. Ft. Side-by-Side Refrigerator - Silver
Customer Rating
1
not reliable, need help
on June 29, 2022
Posted by: Sersh
[This review was collected as part of a promotion.] 5 months ago I was given a house with this brand of appliances (refrigerator, dishwasher, microwave oven, oven) but I have had several problems with all of them, to start with the oven the door fell off, the dishwasher sounds too hard, and now the refrigerator It shows a high temperature signal, I have tried by various means to communicate with this company but I have not been able to, I think this will be my last option, I appreciate you contacting me because the appliances are relatively new and have. many faults.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , July 5, 2022
Hi, Sersh! We are terribly sorry to learn you are having issues with your appliances. We have sent you an email to gather more detials so we can see how to quickly resolve this matter. Please respond at your earliest convenience. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not happy at all
on July 27, 2022
Posted by: Bkerlady
Brand new Freezer works ok. Ice maker is great. Fridge won't cool below 60°. Today is Wednesday, July 26th. Not coming to look at it until August 5th.
Response from frigidaire.comBy DERRICK, Online Outreach Specialist, July 29, 2022
Hi, Bkerlady. We can certainly understand you being disheartened with the experience of your refrigerator. If the service repair does not address your concerns, please know we are here to help. Feel free to reach out to us via Live Chat so we can see how best to take care of this! Thanks again for making our brand part of your home. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
3
Frigidaire
on August 15, 2022
Posted by: Trey17373737
My Frigidaire has been working and now and now it’s not working
Response from frigidaire.comBy Kailey, Online Outreach Specialist , August 18, 2022
Hi! Thank you for reaching out about this. We are disappointed to hear that your refrigerator has stopped working. We understand how upsetting that can be. We would like to learn more about the situation. A member of our amazing Customer Care team will be reaching out to you via email to gather the details so we can explore what options may be available to you. We look forward to talking to you! - Best Regards, Kailey
Written by a customer while visiting frigidaire.com
Customer Rating
2
Wasted space
on September 5, 2022
Posted by: PerplexedPatti
There is a big opening between the crispers and the bottom shelf. Is there a deli drawer available? I can't believe one doesn't come with it! Why would anyone need 2 tall shelf openings? This is a ridiculous waste of space!
Response from frigidaire.comBy DERRICK, Online Outreach Specialist, September 7, 2022
Hello, PerplexedPatti. Thanks for your feedback. Your happiness is our top priority! We’ll be glad to work with you on ways to optimize your space and advise the best shelving for your model. We can easily be reached via Live Chat. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible
on August 17, 2021
Posted by: Anon_12_4
It does what it needs to do, keep stuff cold. But whenever you leave the door ajar, an alarm will go off, which is a good feature. Expect my fridge’s system has malfunctioned and the alarm beeps no matter what I do. The fact that there’s no easy way override or stop this obnoxious beeping is absolutely deplorable designing. I can click the “Alarm Reset” button but it only stops for 5 minutes. I will never buy a Frigidaire product again, nor will I recommend it to anyone.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, August 18, 2021
Hi, Anon_12_4!
Thanks for sharing your experience! It sounds like the computer is not reading when the door is closed. We would be happy to address this issue for you and see what we can do to get it fixed! If you have not done so already, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Thanks for sharing your experience! It sounds like the computer is not reading when the door is closed. We would be happy to address this issue for you and see what we can do to get it fixed! If you have not done so already, please reach out to us by Live Chat on Frigidaire.com or by phone at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good fridge except for one thing.
on March 29, 2022
Posted by: Cle440
Overall we like our new fridge. The one complaint are the glass shelves in the refrigerator side always seem to slide off on the front corner. It seems like it may need something to hold the shelf in place to keep it moving from side to side.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Garbage
on October 30, 2022
Posted by: RyAs
Purchased this fridge on 9/7/2021 and it's 2 months out of warranty and started making this awful sound then a day later the warm sensor started going off and not it doesn't work at all. With no help from the manufacturer, I will have to buy a new fridge. First researching whoever owns this brand and not purchasing from them again. Of that's even possible! #monopolies.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, November 1, 2022
Hi, RyAs!
We're sorry to hear that your fridge has experienced a failure! We will be happy to assist you however we can. Please be on the lookout for an email from us so we can work together to find the best resolution.
Best,
Ashton
We're sorry to hear that your fridge has experienced a failure! We will be happy to assist you however we can. Please be on the lookout for an email from us so we can work together to find the best resolution.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
High temp issue
on October 30, 2022
Posted by: Lamar31
[This review was collected as part of a promotion.] I purchased my frig on the 19th of October and it’s October 29 and it’s been doing is saying high temp and my refrigerator side is not keeping cool but my freezer is don’t know what to do help with solution I haven’t had my frig no more then 2 weeks
Response from frigidaire.comBy Damon, Online Outreach Specialist, October 31, 2022
We're sorry to hear about your frustrations with your side-by-side refrigerator so soon into ownership. We create appliances to benefit our consumers and are disappointed that this appliance is not working as well as we hoped for you. We are happy to assist with getting your appliance back to running properly and have sent an email to get more details on the issue. - Damon
Written by a customer while visiting frigidaire.com