Customer reviews from sony.com
Sony - LinkBuds S True Wireless Noise Canceling Earbuds - Black
Average customer rating
4.2
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
216
4 Stars
51
3 Stars
26
2 Stars
20
1 Star
26
83%of customers recommend this product.
(
260 out of
315)
Customer Reviews for Sony - LinkBuds S True Wireless Noise Canceling Earbuds - Black
Customer Rating
1
The bundled linkbuds are duds.
on September 13, 2023
Posted by: HueyRooeyRoo
Gender:Male
The three pairs I've had before never had any issues and worked great. This time however, no sound in one sometimes both earbuds.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, September 16, 2023
Hi HueyRooeyRoo,
While we're glad you like the open-ring design, we're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/downloads
For Bluetooth connection issue: The LinkBuds provide a clearer, more stable Bluetooth signal. For low latency and high sound quality, even around other interference, the Bluetooth signal is transmitted to both ears at the same time. Thanks to the powerful Integrated Processor V1, you'll enjoy stable, skip-free, wireless sound. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445763.html
If you're experiencing some audio issues with the LinkBuds, you may also refer to this link to isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00229323
In any case that you need our assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
While we're glad you like the open-ring design, we're sorry you've been running into difficulty. We'd love to troubleshoot this and make this a better experience for you. We also recommended updating the firmware of the headphones (via the Sony Headphones Connect app) for optimum performance. The software update improves the general performance of the unit and includes key features, applications, and bug fixes.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/downloads
For Bluetooth connection issue: The LinkBuds provide a clearer, more stable Bluetooth signal. For low latency and high sound quality, even around other interference, the Bluetooth signal is transmitted to both ears at the same time. Thanks to the powerful Integrated Processor V1, you'll enjoy stable, skip-free, wireless sound. To ensure you get the best Bluetooth connection, please set the headphones Bluetooth Connection Mode to “Priority on stable connection”, ref: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445763.html
If you're experiencing some audio issues with the LinkBuds, you may also refer to this link to isolate the issue: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-l900/articles/00229323
In any case that you need our assistance, you may send us an email at socialsupport@am.sony.com with the following details:
Name:
Sony.com Username:
Model Number:
Issue:
Telephone Number
Sincerely,
Jess
Written by a customer while visiting sony.com
Customer Rating
1
Short Life Span
on July 28, 2025
Posted by: gabugman
NO, NO, NO! Look at all these reviews with dead battery issues. Mine lasted almost 2 years and now will not charge. Granted, that's 24 months but I used these less than 50 times. Save your $ and find something that is reliable.
Response from sony.comBy Estefany, Sony North America Customer Support, July 28, 2025
Hi there,
We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback.
We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help.
Here are a few troubleshooting steps that might help with charging issues:
-Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab.
-Try using a different USB-C charging cable and a different wall adapter if possible.
-Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US
Thank you for considering Sony products and for your feedback. We appreciate your honesty.
Sincerely,
Estefany
We sincerely apologize for the trouble you're experiencing with your LinkBuds S and their battery life. We understand how frustrating it is when a product falls short of expectations, and we truly appreciate you taking the time to share your feedback.
We're sorry that your LinkBuds S didn't provide the reliability you expected, and we want to help.
Here are a few troubleshooting steps that might help with charging issues:
-Clean the Charging Ports: Sometimes, debris or dust can accumulate in the charging ports of both the earbuds and the charging case, preventing a good connection. Gently clean them with a dry cotton swab.
-Try using a different USB-C charging cable and a different wall adapter if possible.
-Perform a factory reset on your earbuds. For detailed instructions on how to reset them, please refer to the following link:
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
If these steps don't resolve the issue, please visit this link for your repair options: https://us.esupport.sony.com/support/s/service?language=en_US
Thank you for considering Sony products and for your feedback. We appreciate your honesty.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Customer Rating
4
Amazing, but battery issues.
on June 10, 2025
Posted by: etallas
Gender:Male
I've had these for a year and a half, and they're incredible, minus one huge issue. The battery in the right earbud was a dud, and it started to drain like crazy(20 minutes). They were out of warranty, so I bought a replacement battery kit online and replaced the batteries myself off of a youtube video. I would assume they've fixed the battery issue by now, so I would buy them again if it were necessary. Great audio quality, and great ANC.
I would recommend this to a friend!
Response from sony.comBy Estefany, Sony North America Customer Support, June 10, 2025
Hi etallas, Thank you so much for taking the time to share your experience with the LinkBuds S. We are thrilled to hear that you appreciate the incredible audio quality and effective active noise cancellation they offer. Your feedback about the battery issue is invaluable and we sincerely apologize for the inconvenience you encountered with the right earbud.
We hope to welcome you back in the future and we’re confident that any advancements made will enhance your experience with our products.
Thank you for choosing Sony and for your feedback!
Sincerely,
Estefany
We hope to welcome you back in the future and we’re confident that any advancements made will enhance your experience with our products.
Thank you for choosing Sony and for your feedback!
Sincerely,
Estefany
Written by a customer while visiting sony.com
Customer Rating
3
My experience
on August 22, 2025
Posted by: EvK07
Gender:Male
Ive had the product for about 2 years, and while very comfortable in the ear and great sound, the battery in the earbuds has given up and they no longer hold very much charge. They last 20 minutes before they end up dying.
Response from sony.comBy Gus, Sony North America Customer Support, August 23, 2025
Thank you for sharing your experience. We are delighted to hear that you have found the WF-LS900N earbuds to be very comfortable and to have great sound. We designed them to be a perfect blend of comfort and high-quality audio, so it's rewarding to know you enjoyed them for two years.
We are very sorry to hear about the issue you are now experiencing with the battery life. This is not the long-term performance we aim to deliver, and we understand how frustrating it is when the earbuds no longer hold a charge.
Since the earbuds are just over two years old, they are outside of the standard warranty period. However, we want to help you find a solution. Please contact our product support team, and they can review your case and provide information on available service options or potential solutions.
Thank you again for being a loyal Sony customer. We appreciate your feedback and hope to resolve this for you.
Best regards,
Gus, Sony North America Customer Support
We are very sorry to hear about the issue you are now experiencing with the battery life. This is not the long-term performance we aim to deliver, and we understand how frustrating it is when the earbuds no longer hold a charge.
Since the earbuds are just over two years old, they are outside of the standard warranty period. However, we want to help you find a solution. Please contact our product support team, and they can review your case and provide information on available service options or potential solutions.
Thank you again for being a loyal Sony customer. We appreciate your feedback and hope to resolve this for you.
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Customer Rating
1
Bluetooth connectivity is a joke
on September 16, 2025
Posted by: Paid too much
Gender:Male
Have owned for 2 years. Sound quality is fine but Bluetooth connectivity is absolutely pitiful. Effective range of about 2.5 feet and will disconnect constantly in any sort of crowded environment like the gym or subway.
Response from sony.comBy Estefany, Sony North America Customer Support, September 16, 2025
Hi there, Thank you for reaching out. We're sorry to hear you're having so much trouble with the Bluetooth connectivity on your LinkBuds S. Here are some quick things you can try to improve the connection: 1. Bluetooth signals can get crowded in busy spots, especially with lots of devices around. If possible, keep your phone or device as close to the earbuds as you can, with no thick walls or metal objects in between. 2. Make sure your earbuds and the device you’re using have the latest software updates. To update your LinkBuds S, just check out the instructions in this link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
3. Try resetting your earbuds to their factory settings by following the instructions at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
We hope these steps help, but if the issue continues, your unit may need to be repaired. Since the unit comes with a 1-year warranty and you've had them for two years, the repair would be out of warranty. You can get the unit repaired with our authorized service center, Encompass and find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Thanks for considering Sony and for bringing this issue to our attention. Sincerely, Estefany
3. Try resetting your earbuds to their factory settings by following the instructions at this link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
We hope these steps help, but if the issue continues, your unit may need to be repaired. Since the unit comes with a 1-year warranty and you've had them for two years, the repair would be out of warranty. You can get the unit repaired with our authorized service center, Encompass and find their contact information here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Thanks for considering Sony and for bringing this issue to our attention. Sincerely, Estefany
Written by a customer while visiting sony.com
Customer Rating
5
Great Earbuds
on May 24, 2024
Posted by: Knight27
Gender:Male
I like how the battery of the earbuds last. These are better than using the earbuds or headphones with wires in my opinion. I like how I don't have to always replace my earbuds
Response from sony.comBy David, Sony North America Customer Support, May 25, 2024
Hi Knight27,
That's great! We're glad to hear that you like the battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
That's great! We're glad to hear that you like the battery life of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Written by a customer while visiting sony.com
Posted by: Renn9420
Gender:Male
Verified Purchase:Yes
I have trouble with noise cancelling ear buds, found these and they work so seamlessly. These buds give all the comfort and functionality as noise cancelling buds without feeling like you're underwater and have to remove one just to hear yourself talk.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, April 20, 2025
Hi there, thank you for your 5-star rating! The Sony LinkBuds are widely regarded as an excellent choice for those who love an impressive sound experience, with clear audio and balanced bass. Their open-ring design allows the ambient sound to pass through, making them ideal for all-day wear and listening to the environment simultaneously! We hope you continue enjoying these earbuds, and thanks for choosing Sony. Regards, -Dominick
Written by a customer while visiting sony.com
Customer Rating
1
Faulty battery
on October 8, 2025
Posted by: Jb325
Gender:Male
Bought these just over a year ago and the left bud doesn’t stay charged for more than 20 minutes. Sony doesn’t stand behind their product
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Support, October 9, 2025
Hi Jb325,
We're very sorry to hear you're having significant battery issues with your WF-LS900N, and I understand your frustration. We want to get this fixed. Before considering service, please attempt these three troubleshooting steps:
Clean the Contacts: Ensure the charging contacts on the earbud and case are clean for a solid connection: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000562321.html
Reset: Perform a system reset to clear any temporary glitches. https://www.sony.com/electronics/support/articles/00278109
Initialize: If the reset fails, initialize the headset to restore factory settings. (This will require re-pairing). https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html
If the battery drain continues after these steps, please contact our support team directly to discuss service options. https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
We're very sorry to hear you're having significant battery issues with your WF-LS900N, and I understand your frustration. We want to get this fixed. Before considering service, please attempt these three troubleshooting steps:
Clean the Contacts: Ensure the charging contacts on the earbud and case are clean for a solid connection: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000562321.html
Reset: Perform a system reset to clear any temporary glitches. https://www.sony.com/electronics/support/articles/00278109
Initialize: If the reset fails, initialize the headset to restore factory settings. (This will require re-pairing). https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000539654.html
If the battery drain continues after these steps, please contact our support team directly to discuss service options. https://us.esupport.sony.com/support/s/support-contact?language=en_US
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com