Customer reviews from sony.com
Sony - LinkBuds S True Wireless Noise Canceling Earbuds - Black
Average customer rating
4.2
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
216
4 Stars
51
3 Stars
26
2 Stars
20
1 Star
26
83%of customers recommend this product.
(
260 out of
315)
Customer Reviews for Sony - LinkBuds S True Wireless Noise Canceling Earbuds - Black
Customer Rating
2
Bad Battery Quality
on October 27, 2025
Posted by: KaylaS
Been good until recently. Had these for a little over a year when the right buds battery started failing to hold a charge. Really disappointing for a higher end and spendy product.
Many others have this issue that Sony will not cover. *See Reddit
Good news is a local repair shop could change the battery
No, I would not recommend this to a friend.
Response from sony.comBy Estefany, Sony North America Customer Support, October 27, 2025
Hi there,
Thanks so much for taking the time to share your experience with your LinkBuds S.
We really appreciate you bringing this to our attention, and we're genuinely sorry to hear that the battery in your right earbud started having issues after only a year.
Before looking at a repair, let's run through a couple of basic troubleshooting steps to try to fix this problem:
1) Initialize the earbuds: This returns the earbuds to their factory settings and often fixes unexpected issues. You can find the steps to initialize the Linkbuds S here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2) Update the Firmware: Always make sure your earbuds have the latest firmware installed via the Sony | Sound Connect app.
If those steps don't resolve the issue and the right earbud still isn't holding a charge, then a physical repair might be necessary.
We suggest contacting our authorized service center, Encompass, for repair services. They are equipped to handle Sony products. You can find their contact information and begin the repair process here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
If Encompass isn't able to assist or the process doesn't work out for you, checking with any other local servicer near you, as you mentioned, is a smart move to get your earbuds back to full working order quickly.
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
Thanks so much for taking the time to share your experience with your LinkBuds S.
We really appreciate you bringing this to our attention, and we're genuinely sorry to hear that the battery in your right earbud started having issues after only a year.
Before looking at a repair, let's run through a couple of basic troubleshooting steps to try to fix this problem:
1) Initialize the earbuds: This returns the earbuds to their factory settings and often fixes unexpected issues. You can find the steps to initialize the Linkbuds S here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
2) Update the Firmware: Always make sure your earbuds have the latest firmware installed via the Sony | Sound Connect app.
If those steps don't resolve the issue and the right earbud still isn't holding a charge, then a physical repair might be necessary.
We suggest contacting our authorized service center, Encompass, for repair services. They are equipped to handle Sony products. You can find their contact information and begin the repair process here: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
If Encompass isn't able to assist or the process doesn't work out for you, checking with any other local servicer near you, as you mentioned, is a smart move to get your earbuds back to full working order quickly.
We appreciate your review of our Sony product and apologize for your experience.
Sincerely,
Estefany
Written by a customer while visiting sony.com
Customer Rating
1
Bad battery🪫
on May 19, 2025
Posted by: Jamburat
Gender:Male
I love this earbuds specially the fit but the battery sucks! I gave 1 star cuz it useless now
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, May 21, 2025
Hi Jamburat,
Thank you for your feedback. We're really sorry to hear that the battery life on your WF-LS900N earbuds has become an issue, making them unusable for you. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
- Ensure your earbuds are updated to the latest firmware. Please check the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
- Initiate a factory reset on the device: Set the headset into the charging case and leave the lid of the charging case open. Press and hold the initialize button of the charging case for about 15 seconds or more and release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing.
For detailed instructions, please visit the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for letting us know about the issue.
Best regards,
Stephanie
Thank you for your feedback. We're really sorry to hear that the battery life on your WF-LS900N earbuds has become an issue, making them unusable for you. We're here to help and would be happy to provide some troubleshooting steps to get this resolved.
- Ensure your earbuds are updated to the latest firmware. Please check the following link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
- Initiate a factory reset on the device: Set the headset into the charging case and leave the lid of the charging case open. Press and hold the initialize button of the charging case for about 15 seconds or more and release your finger within 5 seconds after the indicator (orange) on the charging case starts flashing.
For detailed instructions, please visit the following link: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
Your unit comes with a 1-year warranty. If the issue continues after following these steps, we suggest contacting our technical support team for further assistance. You can find their contact information here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thanks for considering Sony products and for letting us know about the issue.
Best regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: MTNK
Gender:Male
Verified Purchase:Yes
I bought less than 2 years ago and now right battery is dead after 20 minutes after full charge.
No, I would not recommend this to a friend.
Response from sony.comBy Sony NortAmerica Customer Support, Fred, April 21, 2025
Hello MTNK,
Thank you for choosing Sony.
We sincerely apologize for the short battery life you are experiencing on the right side of your WF-LS900N after two years of use. To assist you in addressing these battery concerns, we recommend following the steps outlined below.
Firmware Update to Version 4.2.1.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
Resetting the headset.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
Initializing the headset to restore factory settings.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/
The available operating time is short, the battery power does not last long.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
Should you need assistance with any of the steps, we encourage you to reach out to Sony Support for personalized help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
Thank you for choosing Sony.
We sincerely apologize for the short battery life you are experiencing on the right side of your WF-LS900N after two years of use. To assist you in addressing these battery concerns, we recommend following the steps outlined below.
Firmware Update to Version 4.2.1.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
Resetting the headset.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html
Initializing the headset to restore factory settings.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/
The available operating time is short, the battery power does not last long.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541590.html
Should you need assistance with any of the steps, we encourage you to reach out to Sony Support for personalized help. For technical support information, please visit the following link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones.
Best regards,
-Fred
Written by a customer while visiting sony.com
Posted by: Lang32
Gender:Male
Verified Purchase:Yes
I decided to buy the sony product compared to other brands, even if it was pricier, in order to ensure quality and longevity of my earpods. After a little over a year, one of the two earpods is not charging properly. This causes the earpods to have a battery life of less then 20minutes. I am disappointed in the longevity of this product. If I would have know I would have prefered the cheaper versions which would have last just as long.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 30, 2025
Hi Lang32,
Thank you for taking the time to share your experience with the WFLS900N. We truly appreciate your decision to choose Sony and understand the disappointment you're feeling.
We're sorry to hear that your earbuds are not charging properly after just over a year of use. We would like to help resolve this issue. Here are some steps you can take to troubleshoot this issue:
- Ensure that your earbuds have the latest firmware update. Check through the Sony Sound Connect app for any available updates. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
- Try resetting the earbuds to factory settings. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
- Make sure the charging case is functioning correctly and is providing adequate charge to the earbuds. Connect to a different power source and inspect the charging contacts for any debris.
Look for any signs of physical damage to the earbuds or case.
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your feedback. It help us improve both our products and service.
Warm regards,
Stephanie
Thank you for taking the time to share your experience with the WFLS900N. We truly appreciate your decision to choose Sony and understand the disappointment you're feeling.
We're sorry to hear that your earbuds are not charging properly after just over a year of use. We would like to help resolve this issue. Here are some steps you can take to troubleshoot this issue:
- Ensure that your earbuds have the latest firmware update. Check through the Sony Sound Connect app for any available updates. https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/software/00278796
- Try resetting the earbuds to factory settings. Detailed instructions can be found here: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html
- Make sure the charging case is functioning correctly and is providing adequate charge to the earbuds. Connect to a different power source and inspect the charging contacts for any debris.
Look for any signs of physical damage to the earbuds or case.
If the problem persists after trying these steps, we recommend that you reach out directly to our technical support team. Their contact information can be found here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Thank you again for your feedback. It help us improve both our products and service.
Warm regards,
Stephanie
Written by a customer while visiting sony.com
Posted by: Engumjenn
Gender:Female
Verified Purchase:Yes
I won't be purchasing another Sony product again! The battery Issue is the worse I've ever encountered. My left ear bud stays charged for 3 minutes. The right stays charged for 1 hour. I went as far as ordering a replacement left earbud, only for the left and right to disconnect every couple seconds.
No, I would not recommend this to a friend.
Response from sony.comBy David, Sony North America Customer Support, February 5, 2025
Hi Engumjenn,
Thank you for the review and we're sorry to hear the battery issue with your headphones. You may find this article helpful on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00271301
If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Thank you for the review and we're sorry to hear the battery issue with your headphones. You may find this article helpful on how to isolate and resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00271301
If the situation does not improve, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
-David
Written by a customer while visiting sony.com
Customer Rating
2
Good support, terrible product
on July 10, 2025
Posted by: Erickk
Gender:Male
I do not plan on buying Sony products again based on my experience with these headphones. I went through three pairs with constant issues. They were always good with replacements, but the product is severely flawed regardless of getting a new one. Problems connecting, one going quiet whole the other goes crackly. If you drop them the case just opens and the earbuds go flying. The only positive thing I can say and the reason I bought them was for the comfort/fit of the style. I liked how they fit, but when I got a different brand I threw these away instantly...i was listening to one earbud at the end.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 11, 2025
Hi Erickk,
That's incredibly disappointing to hear about your experience with the WF-L900 LinkBuds, and we sincerely apologize for the persistent issues you faced across three different pairs. We understand your frustration when connection problems, audio inconsistencies, and the case's design flaws overshadowed the unique comfort and fit you initially valued. This is certainly not the quality or reliability we aim for, and we regret that your journey with these headphones led you to switch brands. Your detailed feedback is very important to us, as it highlights areas where we need to improve to meet the high standards our customers expect from Sony.
Thanks for considering Sony products.
-Eliab
That's incredibly disappointing to hear about your experience with the WF-L900 LinkBuds, and we sincerely apologize for the persistent issues you faced across three different pairs. We understand your frustration when connection problems, audio inconsistencies, and the case's design flaws overshadowed the unique comfort and fit you initially valued. This is certainly not the quality or reliability we aim for, and we regret that your journey with these headphones led you to switch brands. Your detailed feedback is very important to us, as it highlights areas where we need to improve to meet the high standards our customers expect from Sony.
Thanks for considering Sony products.
-Eliab
Written by a customer while visiting sony.com
Customer Rating
1
The price doesn't justice for only a year of use
on November 5, 2025
Posted by: Pat71d
Just passed the one year warranty and the left earbud now works only 15 minutes and the right one only an hour. I used them maybe 3 days a week for hour or hour and half to listen music. Called the support only to find out that it is out of warranty and they suggest to send the earbuds to a Sony facility (only 2 in US and none in California) on my expense without knowing how much the repair will cost. These earbuds are prone to battery problem after a year. The price does not justice for only one year use. Very disappointing.
Response from sony.comBy Sony North America Support, November 6, 2025
Hi Pat71d,
We sincerely apologize that you are experiencing such a rapid and significant loss of battery life in your WF-LS900N earbuds so shortly after the one-year mark. We understand your frustration, especially given your light usage. We strongly recommend performing a complete initialization (factory reset) https://www.sony.com/electronics/support/articles/00278109 as this can sometimes correct internal charging errors. If the issue is not resolved after the reset, please contact our dedicated support team again. They can provide the necessary service procedures for out-of-warranty repairs and guide you through the next steps for evaluation.
Thanks for choosing Sony.
Best regards,
Eliab
We sincerely apologize that you are experiencing such a rapid and significant loss of battery life in your WF-LS900N earbuds so shortly after the one-year mark. We understand your frustration, especially given your light usage. We strongly recommend performing a complete initialization (factory reset) https://www.sony.com/electronics/support/articles/00278109 as this can sometimes correct internal charging errors. If the issue is not resolved after the reset, please contact our dedicated support team again. They can provide the necessary service procedures for out-of-warranty repairs and guide you through the next steps for evaluation.
Thanks for choosing Sony.
Best regards,
Eliab
Written by a customer while visiting sony.com
Customer Rating
1
El peor error, comprar productos SONY.
on October 14, 2025
Posted by: Silvia Elena
En febrero 20 de 2023 compre un LINKBUDS S MODELO YY2950 en un de almacén de confianza como Best Bay, todo era perfecto, buen sonido, cancelación de ruido excelente, y un producto confiable como SONY, con supuestos altos estándares en sonido. Al año comenzó a fallar precisamente cuando vencío la garantía de compra.
La batería comenzó a agotarse aunque decía un 100% esta se descargaba en 10 minutos, el auricular derecho se descargaba a los 5 minutos aunque señalaba que estaba en un 90%, fui al almacén y no me solucionaron, escribí a soporte de SONY, y me dieron las indicaciones pertinentes para reiniciarlo, elimine la aplicación de mi celular únicamente para ver si lo actualizaba, pero todo fue en vano.
Cundo les escribí un email, dándoles a conocer lo descontenta y lo defraudada por comprar un supuesto producto que promociona ser uno de los mejores en el mercado.
Pero no se si fue decepcionante la perdida de mi dinero al comprar un producto de tan mala calidad o la respuesta que me dieron vía email cuando solicite un teléfono, dirección o lugar donde llevarlos para que me lo repararan.
Solo lamentaron que yo estuviese tan decepcionada y que no tenían mas opciones de solución. porque yo ya había agotado todos los pasos para la restauración de la batería.
Leyendo todas las reseñas noto que no soy la única, algunos mas tienen el mismo problema que tengo con este producto.
solo le digo a las personas que quieran comprar uno de estos producto no lo hagan piénselo antes de malgastar su dinero.
si alguien desea abrir una sala de disputa para hablar sobre este estafa al vendernos un comercial que es totalmente falso, estaré pendiente.
La batería comenzó a agotarse aunque decía un 100% esta se descargaba en 10 minutos, el auricular derecho se descargaba a los 5 minutos aunque señalaba que estaba en un 90%, fui al almacén y no me solucionaron, escribí a soporte de SONY, y me dieron las indicaciones pertinentes para reiniciarlo, elimine la aplicación de mi celular únicamente para ver si lo actualizaba, pero todo fue en vano.
Cundo les escribí un email, dándoles a conocer lo descontenta y lo defraudada por comprar un supuesto producto que promociona ser uno de los mejores en el mercado.
Pero no se si fue decepcionante la perdida de mi dinero al comprar un producto de tan mala calidad o la respuesta que me dieron vía email cuando solicite un teléfono, dirección o lugar donde llevarlos para que me lo repararan.
Solo lamentaron que yo estuviese tan decepcionada y que no tenían mas opciones de solución. porque yo ya había agotado todos los pasos para la restauración de la batería.
Leyendo todas las reseñas noto que no soy la única, algunos mas tienen el mismo problema que tengo con este producto.
solo le digo a las personas que quieran comprar uno de estos producto no lo hagan piénselo antes de malgastar su dinero.
si alguien desea abrir una sala de disputa para hablar sobre este estafa al vendernos un comercial que es totalmente falso, estaré pendiente.
Response from sony.comBy Estefany, Sony North America Customer Support, October 14, 2025
Hola,
Gracias por contactarnos. Comprendemos perfectamente su frustración y lamentamos enormemente la experiencia tan decepcionante que ha tenido con sus LinkBuds S.
De verdad, nos apena mucho que se sienta tan defraudado con un producto de Sony, especialmente después de haber confiado en nuestra marca.
Sobre su solicitud de reparación, una vez que la garantía oficial de un año expira, como es su caso con la fecha de compra, la única opción que podemos ofrecerle es el servicio de reparación a través de nuestro centro de servicio técnico autorizado.
Entendemos que la respuesta previa no fue satisfactoria y pedimos disculpas por eso.
Puede contactar a nuestro socio oficial de servicio, Encompass, quienes manejan este tipo de reparaciones. Puede encontrar la información de contacto y detalles sobre el proceso aquí: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Ahora, si por alguna razón Encompass no puede realizar la reparación o si prefiere buscar opciones más locales, le sugerimos que revise en las Páginas Amarillas de su zona para encontrar talleres de reparación de electrónica cerca de usted.
Gracias por considerar productos Sony y por su valiosa opinión.
Sinceramente,
Estefany
Gracias por contactarnos. Comprendemos perfectamente su frustración y lamentamos enormemente la experiencia tan decepcionante que ha tenido con sus LinkBuds S.
De verdad, nos apena mucho que se sienta tan defraudado con un producto de Sony, especialmente después de haber confiado en nuestra marca.
Sobre su solicitud de reparación, una vez que la garantía oficial de un año expira, como es su caso con la fecha de compra, la única opción que podemos ofrecerle es el servicio de reparación a través de nuestro centro de servicio técnico autorizado.
Entendemos que la respuesta previa no fue satisfactoria y pedimos disculpas por eso.
Puede contactar a nuestro socio oficial de servicio, Encompass, quienes manejan este tipo de reparaciones. Puede encontrar la información de contacto y detalles sobre el proceso aquí: https://sony.encompass.com/parts-accessories/Sony-Repair-Services
Ahora, si por alguna razón Encompass no puede realizar la reparación o si prefiere buscar opciones más locales, le sugerimos que revise en las Páginas Amarillas de su zona para encontrar talleres de reparación de electrónica cerca de usted.
Gracias por considerar productos Sony y por su valiosa opinión.
Sinceramente,
Estefany
Written by a customer while visiting sony.com