Customer reviews from sony.com
Sony - LinkBuds S True Wireless Noise Canceling Earbuds - Black
Average customer rating
4.2
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
216
4 Stars
51
3 Stars
26
2 Stars
20
1 Star
26
83%of customers recommend this product.
(
260 out of
315)
Customer Reviews for Sony - LinkBuds S True Wireless Noise Canceling Earbuds - Black
Customer Rating
5
Sound that gives you goosebumps!
on November 4, 2022
Posted by: stepho878
Gender:Female
[This review was collected as part of a promotion.] These earbuds give the type of sounds that brings you goosebumps. I many times find myself feeling fully emersed in a concert. The sound is crisp, clear, and powerful. I love that the buds come with four sets of tips and the software is able to detect your perfect fit. They are so comfortable and do not slip on me in the way that other brands have tended to do. While I do appreciate that speaking will pause the music, I quickly had to turn this off because I’m a sing along type of gal. I love that Ambient Sound is an option because this day in age, I am always wanting to be aware of my surroundings in public. Ambient sound lets outside noise filter in. Both earbuds are fully customizable with controls. The user is able to choose which ear and how many taps accomplish many things like skipping songs or pausing the music. They are great for cell phone calls. They are great for podcasts. I simply love them and have recommended them to so much of my family and friends.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 5, 2022
Hi stepho878, We are glad to hear that you love your new Sony LinkBuds S and thank you for sharing your wonderful experience. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments. LinkBuds S also supports High-Resolution Audio Wireless thanks to LDAC, our industry-adopted audio coding technology. Thank you for your purchase. Enjoy! Vincent
Written by a customer while visiting sony.com
Customer Rating
5
Amazing sound
on November 7, 2022
Posted by: Melp
Gender:Female
[This review was collected as part of a promotion.] I love these wireless earbuds! They make life so much easier! No cord is ever getting in the way again. The sound is perfect! They have some really cool features and noise blocking control is one of my favorites!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, November 8, 2022
Hi Melp,
Awesome! We are happy to know that you love your new LinkBuds S and you are satisfied with its exceptional sound quality, ease of use, industry leading noise canceling function, and amazing features. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Awesome! We are happy to know that you love your new LinkBuds S and you are satisfied with its exceptional sound quality, ease of use, industry leading noise canceling function, and amazing features. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions.
Thank you for the perfect star review and for choosing Sony!
- Romeo
Written by a customer while visiting sony.com
Customer Rating
3
Good but not great
on January 12, 2023
Posted by: Bpowers
Gender:Female
[This review was collected as part of a promotion.] I have AirPods and found these to try. I like the AirPods better because they are more comfortable. These earbuds hurt and I have tried the different size ear parts. They are loud and I think they have noise cancellation.
I would recommend this to a friend!
Response from sony.comBy Jay, Sony North America Customer Support, January 12, 2023
Hi Bpowers,
We're sorry to hear that you're having issues with the WF-L900 LinkBuds. We apologize for the inconvenience. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. Check that you are wearing the headset properly in your ears. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
If the headset is out of your ears, you feel uncomfortable when wearing the headset or your ears hurt.
With precise voice pickup technology with advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed using AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments.
If you are unable to resolve your concern, please chat the below information to Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WFL900:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
We're sorry to hear that you're having issues with the WF-L900 LinkBuds. We apologize for the inconvenience. If you feel the size of the fitting supporters does not fit your ears, change the fitting supporters to another size that fits your ears better. The size of the left and right fitting supporters may be different. Check that you are wearing the headset properly in your ears. If you wear the headset for a long time, your ears may start hurting. Use the headset while taking breaks periodically.
If the headset is out of your ears, you feel uncomfortable when wearing the headset or your ears hurt.
With precise voice pickup technology with advanced audio signal processing, the person on the other end of the call will hear your voice clearly, even when you are in noisy situations. Our noise reduction algorithm was developed using AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments.
If you are unable to resolve your concern, please chat the below information to Sony’s e-support webpage. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Sony.com Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WFL900:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Written by a customer while visiting sony.com
Customer Rating
2
Pretty sure they will catch fire soon.
on April 10, 2023
Posted by: Luigi Espitia
Gender:Male
I bought these because I work in an industrial environment and I want to be aware of my surroundings while walking but I also want to be able to answer calls at times, they work perfectly fine for that purpose, they're not too loud which I think is a benefit in my case but sometimes the case overheats while charging, and I cant find a specific scenario for when it happens, I've tried to recreate it by using different chargers & cables but it seems to be random, the plastic on the case is starting to look burnt and started to crack due to the heat, another downside of the earbuds is that they're kind of hard to hold as you're removing them or placing them in their case, it always makes you feel like they might slip your fingers and you'll drop them, they are magnetic and they snap in place into the case but for some reason they will absolutely bounce out of the case every single time you accidentally drop it, they take some getting used to, at first they might feel like they will fall out of your ear but this has actually never happened to me and at times I even forget I have them on.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, April 12, 2023
Hi Luigi, Thank you for your input and concern. Sony takes all such reports seriously and will investigate appropriately.
In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated.
Sincerely,
Erin
In order for Sony to investigate your product concern appropriately, we will need to evaluate your product. Please email us at safetysupport@am.sony.com. Once we have your contact information, we can arrange your product to be evaluated.
Sincerely,
Erin
Written by a customer while visiting sony.com
Posted by: Jpbefx
Gender:Male
Verified Purchase:Yes
I have a pair of Samsung Buds, Apple wireless ear bud knockoff, and these Sony Link Buds S. The sound quality with the Sony out performs the others in every category. The caveat that moves me to my Samsung Buds overall is the very short battery capacity of my Link Buds S. Right ear goes first. The result of a low battery for my pair seen to be a chopping sound in the right earbud. The effect is harmful to my inner ear, so I remove them at the first sign. First time it happened, I ignored it. This resulted in several short bursts that felt like my ear getting boxed, followed by a feedback squelch that left me disoriented for a second. If it weren't for that, they would have received 5 stars from me.
Response from sony.comBy Sony North America Customer Support, April 30, 2023
Hi Jpbefx, Thank you for choosing Sony! While we are glad to hear that you are happy with the overall performance of your headphones, we are sorry to hear that you encountered issues with the WFLS900N. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow our help guide link to troubleshoot and isolate the issue. https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537646.html
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Written by a customer while visiting sony.com
Posted by: JohnSaiyaN
Gender:Male
Verified Purchase:Yes
Primarily, my difficulties (over many years, 20 yrs or so) have been due to my narrow ear canals. These are the first, in about 2 decades, that I have been more than pleased with.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, May 7, 2023
Hi JohnSaiyaN,
Awesome! We're truly glad you like the exceptional comfort of these earbuds and that they fit perfectly in your ears. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Plus, you can get 6 hour long battery with noise canceling, IPX4 water resistance, and with Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalized soundscapes with two or three taps – no need to touch your smartphone.
Thank you for choosing Sony!
-Jess
Awesome! We're truly glad you like the exceptional comfort of these earbuds and that they fit perfectly in your ears. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion. Plus, you can get 6 hour long battery with noise canceling, IPX4 water resistance, and with Quick Access, you can configure these wireless earbuds to resume Spotify music playback or Endel personalized soundscapes with two or three taps – no need to touch your smartphone.
Thank you for choosing Sony!
-Jess
Written by a customer while visiting sony.com
Posted by: Cturner13
Gender:Female
Verified Purchase:Yes
These are really nice earbuds. The battery lasts for quite a while before needing to be recharged. It is difficult to wear them for too long, makes my ears sore. Using the app these are easy to adjust and keep tabs on the battery. Definitely recommend these.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 13, 2023
Hi Cturner13,
Thank you for the 5-star rating and recommendation! We are glad you like the great sound, long battery life, and ease of use of app with your SONY LinkBuds. However, we are sorry if you are experiencing discomforts while wearing the unit for a long period of time, M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. Please make sure to wear the headset properly and change the fitting supporters to another size to comfortably and snugly fit your left and right ears. Please refer to this guide link on how to properly wear the headset: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing SONY! - Kris
Thank you for the 5-star rating and recommendation! We are glad you like the great sound, long battery life, and ease of use of app with your SONY LinkBuds. However, we are sorry if you are experiencing discomforts while wearing the unit for a long period of time, M-sized fitting supporters come attached to the left and right units of the headset at the time of purchase. Please make sure to wear the headset properly and change the fitting supporters to another size to comfortably and snugly fit your left and right ears. Please refer to this guide link on how to properly wear the headset: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
The all-new Sony LinkBuds feature a comfortable open-ring design that naturally blends ambient sound with digital sound. Stay authentically connected to everyday life while listening to music, taking calls, gaming, and more, all with dynamic sound. With IPX4 splash resistance and long battery life, LinkBuds keep you ready for anything that life brings. Thank you for choosing SONY! - Kris
Written by a customer while visiting sony.com
Posted by: Ginger0Snap
Gender:Female
Verified Purchase:Yes
I like the LinkBuds but they turn off whenever I yawn or laugh. It’s a bit annoying when I am in the middle of a conversation. Battery life is too short. The sound quality is very good .
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, July 18, 2023
Hi Ginger0Snap,
We are sorry to hear that you are having issues with your Sony LinkBuds. This is definitely not the customer experience we want you to have. The battery life of your headphones depends on the settings you chose. For more details and troubleshooting steps, please visit this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html. With regard to your other concern, please make sure to use the right size of fitting supporters and wear them correctly. Refer to the links below for more details:
- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html
- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Do not forget to update their firmware to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-l900/software/00275471. Despite your concern, it's good that you like their sound quality. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
We are sorry to hear that you are having issues with your Sony LinkBuds. This is definitely not the customer experience we want you to have. The battery life of your headphones depends on the settings you chose. For more details and troubleshooting steps, please visit this link: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000765297.html. With regard to your other concern, please make sure to use the right size of fitting supporters and wear them correctly. Refer to the links below for more details:
- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000456408.html
- https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445573.html
Do not forget to update their firmware to improve their performance and resolve any possible software-related issues: https://www.sony.com/electronics/support/wf-l900/software/00275471. Despite your concern, it's good that you like their sound quality. Our LinkBuds S offer premium noise canceling to help you focus on your favorite playlist or podcast. They have Precise Voice Pickup Technology that optimally controls microphones on the outside and inside of the earbud, and advanced audio signal processing, conversations are ultra-clear, even in noisy environments.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Sony website Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Written by a customer while visiting sony.com