Customer reviews from sony.com
Sony - LinkBuds S True Wireless Noise Canceling Earbuds - Black
Average customer rating
4.2
(339 Reviews)
Rating breakdown 339 reviews
5 Stars
216
4 Stars
51
3 Stars
26
2 Stars
20
1 Star
26
83%of customers recommend this product.
(
260 out of
315)
Customer Reviews for Sony - LinkBuds S True Wireless Noise Canceling Earbuds - Black
Customer Rating
5
Tiny and Comfortable
on August 31, 2022
Posted by: Cece0806
Gender:Female
[This review was collected as part of a promotion.] I’ve had these Sony Linkbuds S for about a week now and I must say they have exceeded my expectations. I love that they are noise canceling. It really puts me in my zone when I’m working out. I also love the comfort and how they fit in my ear. I don’t feel like they will just pop at with the slightest movement. I even love that I can lay down on my side and they still remain snug in my ear without uncomfortable. The sounds is crisp and I haven’t experienced it sounding like my music or the person I’m on the phone with is cutting in and out. I love these earbuds!!
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 31, 2022
Hi Cece0806,
Awesome! We're glad your new LinkBuds S suits your needs and expectations. Nice to hear how much you love the great sound, noise canceling features, comfortable fit and overall performance of the unit. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! - Kris
Awesome! We're glad your new LinkBuds S suits your needs and expectations. Nice to hear how much you love the great sound, noise canceling features, comfortable fit and overall performance of the unit. With LinkBuds S, you’re always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thanks for choosing Sony! - Kris
Written by a customer while visiting sony.com
Customer Rating
1
Poor Quality
on December 8, 2022
Posted by: Podcast Junky
Gender:Male
I am extremely unsatisfied with the product. The functions do not work properly, and the sound quality is horrible. It has great features, if they worked the same every time. If I cough or clear my throat, the earbuds pause. Too much dissatisfaction for one product.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, December 9, 2022
Hi Podcast Junky, We regret to hear that the functions do not work properly nd the sound quality did not meet your expectations. This is not the news we'd like to hear from you. We'd love to help your troubleshoot your problem and turn your experience around.
We have troubleshooting steps available on the Help Guide to fix sound quality related issue: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html
The Speak-to-Chat feature may be enabled and causes the earbuds to pause when you cough or clearing your throat. The earbuds assume you are speaking to someone. If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played. You can turn on or off this feature in the “Sony | Headphones Connect” app.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
We have troubleshooting steps available on the Help Guide to fix sound quality related issue: https://helpguide.sony.net/mdr/linkbuds/v1/en/contents/TP1000445760.html
The Speak-to-Chat feature may be enabled and causes the earbuds to pause when you cough or clearing your throat. The earbuds assume you are speaking to someone. If Speak-to-Chat is enabled in advance, the Speak-to-Chat mode starts automatically when you talk to someone. The headset pauses or mutes the music which is being played. You can turn on or off this feature in the “Sony | Headphones Connect” app.
I hope this helps but if you still need assistance, do not hesitate to drop us an email at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
Written by a customer while visiting sony.com
Posted by: Hwhbuds
Gender:Male
Verified Purchase:Yes
As soon as I got them first was ok next they kept dropping off from my phone when I was on a important phone call they take forever to hook up to my phone or any phone I don't see how that Sony can put such crap out I like Sony but I will never buy earbuds from them again
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 14, 2023
Hi Hwhbuds, We are sorry to hear about the connection issue you are having. This is definitively not the news we want to hear. If the sound skips or keeps dropping off during phone calls, please follow the troubleshooting steps on the link below to resolve the issue.
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html
And for connectivity issues, please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00204483
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000537649.html
And for connectivity issues, please refer to this link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/linkbuds-s/articles/00204483
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Written by a customer while visiting sony.com
Customer Rating
5
Light & Great Fit - Made me a believer in earbuds!
on February 20, 2023
Posted by: Dead Sync
Gender:Male
Verified Purchase:Yes
I traditionally had not been an "earbuds" person. I often found them uncomfortable or poorly fitting, and as such hadn't used them in a long time, opting for over-the-ear style.
However, the LinkBuds S changed my perspective on buds, and it all comes down to how light they are and how easily they go into your ear. Sony nailed it in this regard, and the comfort has removed my stigma on earbuds.
Sound quality is great, but the standout feature for me is the Adaptive Sound Control for noise cancelling and ambient sound. The Headphones Connect app has a lot of features and settings adjustments to manipulate noise cancelling behavior based on what you're doing and where you are - and considering the mobility of the LinkBuds S, I found this to be a killer feature.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support , February 20, 2023
Hi Dead Sync,
That's great to hear! We are happy that you're enjoying the sound quality, comfort, and noise canceling of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!
Regards,
David
That's great to hear! We are happy that you're enjoying the sound quality, comfort, and noise canceling of the headphones. Link your worlds as LinkBuds S switch seamlessly between superlative noise canceling and natural ambient sound. Smart features and settings learn from your behavior and automatically adjust sound settings to provide the right sound for the moment. With an IPX4 water resistance rating, splashes and sweat won’t stop these Sony earbuds so you can keep on moving to the music. A newly developed 5mm driver unit, featuring a high-compliance diaphragm, helps keep the LinkBuds S small while driving your music with rich low frequency bass sound. Sony’s Integrated Processor V1 improves noise cancellation, enhances sound quality, and reduces distortion.Thank you for choosing Sony!
Regards,
David
Written by a customer while visiting sony.com
Posted by: Sosa bran
Gender:Male
Verified Purchase:Yes
Al principio pensé que eran perfectos, el sonido el tamaño era todo lo que quise pero con el tiempo empezó a fallar el audifono izquierdo, no lo detecta y no tiene carga y ahora únicamente el derecho funciona
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, March 27, 2023
Hola Sosa,
Lamentamos saber que tiene un problema con la unidad izquierda de sus Sony LinkBuds S. Intente cargarlos, especialmente la unidad izquierda, colocándolos nuevamente en el estuche de carga. Cada unidad de los auriculares se colocará en la posición correcta en el estuche de carga mediante el imán integrado. Una vez completada la carga, el indicador (naranja) del estuche de carga se apaga. Asegúrese de que estén actualizados para mejorar su rendimiento y resolver posibles problemas relacionados con el software: https://www.sony.com/electronics/support/linkbuds-s/software/00278796. También podemos restablecer las unidades para aislar aún más el problema: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html. Si aún no se resuelve, inicialice los auriculares para restaurar la configuración de fábrica: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html.
Si necesita más ayuda, puede enviarnos un correo electrónico a socialsupport@am.sony.com con los siguientes detalles:
Nombre:
Nombre de usuario del sitio web de Sony:
Número de modelo:
Asunto:
Número de teléfono:
Atentamente,
Vincent
Lamentamos saber que tiene un problema con la unidad izquierda de sus Sony LinkBuds S. Intente cargarlos, especialmente la unidad izquierda, colocándolos nuevamente en el estuche de carga. Cada unidad de los auriculares se colocará en la posición correcta en el estuche de carga mediante el imán integrado. Una vez completada la carga, el indicador (naranja) del estuche de carga se apaga. Asegúrese de que estén actualizados para mejorar su rendimiento y resolver posibles problemas relacionados con el software: https://www.sony.com/electronics/support/linkbuds-s/software/00278796. También podemos restablecer las unidades para aislar aún más el problema: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541613.html. Si aún no se resuelve, inicialice los auriculares para restaurar la configuración de fábrica: https://helpguide.sony.net/mdr/linkbudss/v1/en/contents/TP1000541614.html.
Si necesita más ayuda, puede enviarnos un correo electrónico a socialsupport@am.sony.com con los siguientes detalles:
Nombre:
Nombre de usuario del sitio web de Sony:
Número de modelo:
Asunto:
Número de teléfono:
Atentamente,
Vincent
Written by a customer while visiting sony.com
Posted by: Jcurt214
Gender:Male
Verified Purchase:Yes
These things sound incredible overall. Battery life is fair considering the quality. They're some of the lightest buds I own and fit comfortably. I did swap out the tips for memory foam ones because silicone makes my canal irritable, but that's a personal thing that doesn't take away from the quality of the product themselves. Highly recommend these to others
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, June 16, 2023
Hi Jcurt214, Thank you for telling us about your experience with your LinkBuds S Truly Wireless Earbuds. We're delighted to know that you are enjoying the excellent audio quality, amazing battery life, and you appreciate the compact design of these earbuds. With LinkBuds S, you're always connected to your everyday worlds. Ultra-small and light, they can be worn comfortably around the clock, keeping you in touch with people and places. LinkBuds S switches automatically to optimized ambient sound or high-quality noise canceling for listening without distractions. Thank you so much for choosing Sony! -Jess
Written by a customer while visiting sony.com
Posted by: Shonkey43
Gender:Male
Verified Purchase:Yes
I am very happy with my device.. thank u so very much and I hope u at sony continue to make awesome products and hope u all have a wonderful evening.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 29, 2023
Hi Shonkey43, Thank you so much for the 5-star rating! We are so glad to hear that you are enjoying your new WFL900! Your new earbuds has precise Voice Pickup technology performs advanced voice signal processing that allows the person on the other end of calls to hear you clearly, even through noisy surroundings. Our noise reduction algorithm was developed using AI machine learning using more than 500 million voice samples to suppress ambient noise and extract your voice clearly in a wide range of environments. Thank you for choosing Sony! -Carl
Written by a customer while visiting sony.com
Posted by: Joe pie
Gender:Male
Verified Purchase:Yes
Love this product would receive to all my friends and family
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, February 29, 2024
Hi Joe pie, We're glad that you're enjoying your headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Written by a customer while visiting sony.com