Horrible design as it never stands upright when packed. Falls over all the time due to no support.
No, I would not recommend this to a friend.
Written by a customer while visiting High Sierra
Customer Rating
2
good pockets, handles ok, difficult zipper
on September 7, 2023
Posted by: Katie Louisiana
from New Orleans
I bought this for a gym bag after reading the reviews and I'm returning it and selecting a different item. Positives and negatives: plenty of room in main pocket, exterior zippered pockets have good capacity, bigger than you might think from the pictures; the handle and wheels work well and the duffel maneuvers well when fully loaded; contrary to other reviews, I could get it to stand on end if I was careful, although I can see that doing this regularly would get the bottom end stained/dirty as there are no "feet" for standing it upright. The big negative and deal breaker for me was, the zipper to the main compartment worked very poorly, it jammed every time I tried to zip it past the first corner of the U shape (it worked fine when rounding the second corner, however). I am not sure if the zipper problem was an isolated manufacturing defect in the one specific item I purchased, or if all of these duffels have a zipper problem. I would not necessarily say "don't buy one" but the serious problem with the zipper on the particular duffel I purchased was a deal breaker for me and I'm sending it back as "defective."
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra, High Sierra Care Team, September 11, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@highsierra.com. Thanks again!
I checked measurements beforehand, but it’s smaller than I was expecting. Good quality and fun colors - probably the right size for a kids weekend bag, so I’ll keep it.