Customer reviews from High Sierra
High Sierra - Fairlead 28" Drop Bottom Wheeled Duffel - Mercury/Black
Average customer rating
3.7
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
24
4 Stars
5
3 Stars
8
2 Stars
7
1 Star
5
67%of customers recommend this product.
(
26 out of
39)
Customer Reviews for High Sierra - Fairlead 28" Drop Bottom Wheeled Duffel - Mercury/Black
Customer Rating
3
Good bag, but some issues
on December 24, 2025
Posted by: Jackson
I bought bag two years ago and have used iton several trips. A good bag for non-airline travel, but I’ve had several issues I think related to baggage handling. First, the carry the top carry straps have a Velcro closure and tends to come apart. I have a made smaller Velcro strap that I wrap around the handle to keep it secure. Also, the wraparound baggage straps tend to come loose during travel. Finally, the main zipper has separated from the bag at one of the corners. Doesn’t look like this can be repaired so I will have to trash this bag. I had a similar but larger High Sierra duffel that I used for 15 years previous and it seemed to built a little more durable.
Response from High SierraBy High Sierra Care Team, December 26, 2025
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We want to make this right for you, so you can expect to hear from our team shortly.
Written by a customer while visiting High Sierra
