Hi, Elizabeth.

I’m sorry you had such difficulty setting up your printer, and that you did not receive the support you need. Your dismay comes as no surprise here. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.

If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site here:
- support.hp.com/us-en/document/ish_6133454-5658274-16

You can find user manuals, how-to documents, software updates and troubleshooting guides specific to this printer here:
- support.hp.com/us-en/product/model/35911578

You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics

I’m sorry, again, that you had a bad experience with support. This is certainly not typical of our service, and if you need assistance in the future, we would appreciate the opportunity make it right. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help

Keith
HP Care
hp.com/support