Customer reviews from hp.com
HP - LaserJet Pro 4001dne Black-and- Laser Printer with 3 months of Instant Ink included with HP+ - White
Average customer rating
2.7
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
4
4 Stars
1
3 Stars
3
2 Stars
0
1 Star
7
14%of customers recommend this product.
(
1 out of
7)
Customer Reviews for HP - LaserJet Pro 4001dne Black-and- Laser Printer with 3 months of Instant Ink included with HP+ - White
Posted by: Elizabeth78
from Columbus Oh
Verified Purchase:Yes
I have had many HP Laser Jets but this one is terrible. Impossible to setup and support was no help.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, September 20, 2022
Hi, Elizabeth.
I’m sorry you had such difficulty setting up your printer, and that you did not receive the support you need. Your dismay comes as no surprise here. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.
If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site here:
- support.hp.com/us-en/document/ish_6133454-5658274-16
You can find user manuals, how-to documents, software updates and troubleshooting guides specific to this printer here:
- support.hp.com/us-en/product/model/35911578
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
I’m sorry, again, that you had a bad experience with support. This is certainly not typical of our service, and if you need assistance in the future, we would appreciate the opportunity make it right. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry you had such difficulty setting up your printer, and that you did not receive the support you need. Your dismay comes as no surprise here. I can’t tell from your review whether you were able to complete the setup process, but I’ll nonetheless provide some resources aimed at helping you get the machine working to your satisfaction.
If you still need to complete setup and installation, you can access a tutorial specific to your printer on our support site here:
- support.hp.com/us-en/document/ish_6133454-5658274-16
You can find user manuals, how-to documents, software updates and troubleshooting guides specific to this printer here:
- support.hp.com/us-en/product/model/35911578
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity difficulties. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
I’m sorry, again, that you had a bad experience with support. This is certainly not typical of our service, and if you need assistance in the future, we would appreciate the opportunity make it right. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from LA
Verified Purchase:Yes
I purchased more than a thousand HP printers in my life and installed several hundreds. This printer is my least favorite. Non friendly install, too many additional steps. The printer tray is too sensitive , the printer does not work as smooth as the previous models.
No, I would not recommend this to a friend.
Response from hp.comBy Keith, HP Care, September 12, 2022
Hi, Tom.
I’m sorry to learn that your printer was so difficult to set up, and that you’ve encountered difficulty with the paper tray. The frustration you express is totally understandable, considering you endured this problematic start to ownership. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/35911568
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with the paper tray or anything else, I suggest that you reach out to us for support so we can assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to learn that your printer was so difficult to set up, and that you’ve encountered difficulty with the paper tray. The frustration you express is totally understandable, considering you endured this problematic start to ownership. I want to help you have a better experience with the printer from here forward, so I’ll direct you to some resources aimed at meeting that goal.
First, to learn more about your printer and all its features, or for help solving problems, you can access user manuals, how-to documents, troubleshooting guides and software updates here:
- support.hp.com/us-en/product/model/35911568
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including cartridge installation, print quality, operating-system compatibility and connectivity. There you can find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance with the paper tray or anything else, I suggest that you reach out to us for support so we can assess what’s happening and find the best course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Customer Rating
1
Only because i can't give it a Zero star rating
on January 18, 2023
Posted by: T Hebert
from Louisiana
Verified Purchase:Yes
Only because i can't give it a Zero star rating
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, January 20, 2023
Hi there.
I’m sorry that you’re not satisfied with your printer. I can’t tell from your brief review what specific issues you face, but I want to help you remedy whatever those might be get the most from the device, so I’ll offer what I hope are some useful resources and suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, connectivity, print quality and operating-system compatibility. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/35911568
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry that you’re not satisfied with your printer. I can’t tell from your brief review what specific issues you face, but I want to help you remedy whatever those might be get the most from the device, so I’ll offer what I hope are some useful resources and suggestions.
First, for help solving problems, you can visit a page on our support site that has diagnostic tools for various tasks and issues, including setup, connectivity, print quality and operating-system compatibility. There you’ll also find a general-purpose tool called the HP Print and Scan Doctor. If you use Windows, the tool will help identify and guide you through solutions to a wide range of common printing and scanning issues. Visit that page here:
- support.hp.com/us-en/topic/diagnostics
For additional help with difficulties, or to learn more about your printer and all its features, you can access troubleshooting guides, how-to documents, user manuals and software updates here:
- support.hp.com/us-en/product/model/35911568
If you need further assistance with anything, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Anonymous
from Hayward, CA
Verified Purchase:Yes
The printer seems alright. Setup though was the problem. Most of the time spent setting it up was due to the software trying to set up automatic ink ordering. Wasted my time and crashed the first time through
No, I would not recommend this to a friend.
Value
3
Written by a customer while visiting hp.com
Posted by: Acct office
from California
Verified Purchase:Yes
It is becoming extremely difficult to set up a new HP printer without IT support. I remember the days when we could add a printer by simply downloading the drivers and connecting the cables. This is my second purchase of an HP printer in the last 2 years and each time, I had difficulty with the setup. The printer is dead set on finding a network on a desktop which does not have that capability. There should be printers that do not need the internet to set up. I am seriously considering a different brand for my next purchase. We currently use all HP printers. For desktops that do not have wi-fi, you need to set the menu to have that choice instead of idling with the comment that the setup is taking longer than expected.
Once the printer is set up, it works fine.
Once the printer is set up, it works fine.
No, I would not recommend this to a friend.
Value
3
Quality
5
Written by a customer while visiting hp.com
Posted by: RB Austin
Verified Purchase:Yes
I can’t set it up.
Response from hp.comBy Keith, HP Care, November 3, 2022
Hi there.
I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why that would be a frustrating start to owning a new device. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/35911568
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
I’m sorry to hear that your printer has not completed the process of setup and connection. I can understand why that would be a frustrating start to owning a new device. I want to help you get the printer installed and working properly, so I’ll offer some resources and information I hope will reach that end.
First, if you’ve not done so already, I recommend that you follow a setup tutorial specific to your printer you can find on our support site. On the same page, you can also access user manuals, troubleshooting guides, how-to documents and software updates. Do that by following this link:
- support.hp.com/us-en/product/model/35911568
You can also visit a page on our support site that has diagnostic tools for various tasks and issues, including setup and connectivity. You can find the page here:
- support.hp.com/us-en/topic/diagnostics
If you need further assistance, I suggest you contact us directly so we can help you assess what’s happening and find the proper course of action. HP+ printers such as yours come with exclusive concierge support. To call and reach live HP+ experts, visit the following URL and enter your HP+ serial number:
- hp.com/plus-help
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Outta Ink
from Alaska
Verified Purchase:Yes
This printer is a great addition to our home office; it is advertised as a wireless printer but we could not get that feature to work so at HP's recommendation we hardwired it to our modem and it works like a charm. Great quality print and fast.
I would recommend this to a friend!
Value
5
Quality
4
Written by a customer while visiting hp.com
Posted by: hp8035x
from Washington DC
Verified Purchase:Yes
Printer was useless without duplex feature.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Ratings-Only Reviews
Based on the average of (7) ratings-only reviews
Overall Customer Rating
3.6