Customer reviews from timex.com
Timex - men's Expedition Grid Shock 50mm Watch - Black
Average customer rating
4.2
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
5
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
0
89%of customers recommend this product.
(
8 out of
9)
Customer Reviews for Timex - men's Expedition Grid Shock 50mm Watch - Black
Customer Rating
3
Nice watch, needs better glass
on September 26, 2018
Posted by: Rudy865
from Tampa, FL
Gender:Male
This watch is the perfect size for outdoor activities, motorcycling, biking, hiking, etc. Unfortunately, the glass is EXTREMELY susceptible to scratches.
Response from timex.comBy Timex Customer Service, Customer Service, September 27, 2018
Hello,
Thank you for sharing your feedback with us!
We are so sorry to hear that you are not fully satisfied with the watch because of it's acrylic lens. The expedition Grid Shock watch was designed to be ready for any outdoor adventure. As a shock resistant and rugged outdoor watch, it is also very important that the lens used will be able to withstand this. Thus the use of the acrylic lens for this outdoor watch. It is lightweight and flexible, and also very tough and durable.
We work hard to meet expectations like yours and we are disappointed that we have not fully met your standards. We understand that there are areas that needs to be improved, and we are grateful that you let us know as we value and consider all feedback for continuous improvement.
We will make sure to pass on your comments to our Development Team!
If you have other concerns, please don't hesitate to contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, and we will be more than happy to assist you.
Thank you for sharing your feedback with us!
We are so sorry to hear that you are not fully satisfied with the watch because of it's acrylic lens. The expedition Grid Shock watch was designed to be ready for any outdoor adventure. As a shock resistant and rugged outdoor watch, it is also very important that the lens used will be able to withstand this. Thus the use of the acrylic lens for this outdoor watch. It is lightweight and flexible, and also very tough and durable.
We work hard to meet expectations like yours and we are disappointed that we have not fully met your standards. We understand that there are areas that needs to be improved, and we are grateful that you let us know as we value and consider all feedback for continuous improvement.
We will make sure to pass on your comments to our Development Team!
If you have other concerns, please don't hesitate to contact our Customer Service Team at 800-448-4639 or email at custserv@timex.com, Monday - Friday 3:00 a.m. to 6:00 p.m. CST, and we will be more than happy to assist you.
Written by a customer while visiting timex.com
Customer Rating
2
Cool! But
on December 10, 2018
Posted by: Boneage
Good style and functionality. Poor toughness. The band mount on the watch itself is really tiny and chintsey. Breaks easily. Bummer cuz I love the watch
No, I would not recommend this to a friend.
Response from timex.comBy Timex Customer Service, Customer Service, December 12, 2018
Hello Boneage,
Thank you for sharing your feedback with us.
We are delighted to know that you love the design of your watch. At the same time, we are sorry to hear that you are experiencing issues with it. Timex watches undergo strict quality control measures before they are release from our facility so we are quite surprised that something like this has slipped past our team.
We want you to know that we hear your comments and acknowledge that there are still areas for improvement. We will make sure to pass on our feedback to our Design and Development Team. If you need immediate assistance, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you!
Thank you for sharing your feedback with us.
We are delighted to know that you love the design of your watch. At the same time, we are sorry to hear that you are experiencing issues with it. Timex watches undergo strict quality control measures before they are release from our facility so we are quite surprised that something like this has slipped past our team.
We want you to know that we hear your comments and acknowledge that there are still areas for improvement. We will make sure to pass on our feedback to our Design and Development Team. If you need immediate assistance, please don’t hesitate to call our Customer Service team at 1-800-448-4639 or email us at custserv@timex.com. We are available Monday – Friday 4:00 a.m. to 7:00 p.m. EST. We look forward to hearing from you!
Written by a customer while visiting timex.com