Customer reviews from lenovo.com
Lenovo - ThinkPad Universal USB-C Smart Docking Station - Black
Average customer rating
3.9
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
25
4 Stars
7
3 Stars
1
2 Stars
3
1 Star
8
74%of customers recommend this product.
(
17 out of
23)
Customer Reviews for Lenovo - ThinkPad Universal USB-C Smart Docking Station - Black
Posted by: Charlie Sc
from Port Charlotte, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was extremely easy to set up. Just plug and play!
Written by a customer while visiting lenovo.com
Customer Rating
1
Big disapointment
on November 3, 2023
Posted by: Technoholic
from Arizona
Not what I expected from a docking station operation. After adding an external monitor, the on/off button on the dock is not functional, it does not power on the laptop. In order for the external monitor to power on, the laptop must be open and the laptop power button must be used. once everything comes up, the laptop can be closed and the external console is useful. So, what is the power button on the dock good for???
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 3, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Billy Bob 99
Verified Purchase:Yes
[This review was collected as part of a promotion.] Dock simple to use and works as it should, plug it in, connect the cables and it is up and running
Written by a customer while visiting lenovo.com
Posted by: Maggie44
from CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Simple to set up. Easy to use. No issues with this unit whatsoever!
Written by a customer while visiting lenovo.com
Posted by: Jesster
from Washington
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked perfectly without any issues! No setup required, plug and play.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Second Thinkpad
from Staunton, VA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordering process was quick, straight forward and they delivered as promised on time.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
1
Lenovo docks go bad at 90 days - Thermal Issues
on May 18, 2023
Posted by: Ryan612
from Minneapolis, MN
After about 90 days of use, the Lenovo USB-C docks go bad. They overheat, ports stop working, and Lenovo will not replace them after 30 days. We have switched to HP or Plugable docks (depending on office location) and have not only saved money but now have docks that will last longer than a calendar quarter.
No, I would not recommend this to a friend.
Response from lenovo.comBy Subhash_Lenovo, Customer Service, June 3, 2023
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better.
Very Respectfully,
Subhash_Lenovo
Very Respectfully,
Subhash_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
Not What I had hoped for. The computer was DOA
on September 26, 2022
Posted by: Kirk C
from Salt Lake City, UT
Verified Purchase:Yes
Computer has a fan issue that they replaced the fan. Now I get blue screened pretty regularly. Replacement is supposed to Arrive next month, but as for now the computer is basically DOA.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, September 27, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We want our customers to have a superb experience as you help us to continually evaluate our current products and services, and if necessary, change to meet your needs better. We apologize for any inconvenience.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com