Customer reviews from lenovo.com
Lenovo - ThinkPad Universal USB-C Smart Docking Station - Black
Average customer rating
3.9
(44 Reviews)
Rating breakdown 44 reviews
5 Stars
25
4 Stars
7
3 Stars
1
2 Stars
3
1 Star
8
74%of customers recommend this product.
(
17 out of
23)
Customer Reviews for Lenovo - ThinkPad Universal USB-C Smart Docking Station - Black
Posted by: Bengelke
from Arkansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] Makes working from home much easier! Love being able to connect extra monitors as well as hard wired internet instead of wifi all the time!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Chris99
from Orlando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] These docks work as expected and include all the needed cables and charges to use them. If you are looking for a dock to use that just works with Lenovo laptops then you have found it. A word of caution though. If you are wanting to run 3 monitors with tis dock make sure your laptop supports 3 monitors at the resolution and refresh rate you want. This dock supports up to 2x 3840x2160 @60Hz, 1x 3840x2160 @30Hz currently. If your laptop does not support 3 x 4k displays then you may be limited to 2 x 4k displays and 1x 1080p mirroring the laptop screen. I do wish the USBC cable was at least 1.5m instead of 1m. We use these for hot seating in our office. The cable is not long enough to reach on for some laptops because of the cable management used preventing the dock from being moved. Another 6" would do the trick.
No, I would not recommend this to a friend.
Written by a customer while visiting lenovo.com
Posted by: Uncle Don
from NE Indiana
Verified Purchase:Yes
Perfectly suitable for my purposes.
Delivered exactly as represented....
Delivered exactly as represented....
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Rob SC
from NJ
Verified Purchase:Yes
[This review was collected as part of a promotion.] The main reason I bought the docking station was to support external monitors. They keep going dark in the middle of my work. I have researched solutions but the general consensus is to deal with the frustration. Very disappointed.
Response from lenovo.comBy Poornima _Lenovo, Customer Service, September 22, 2023
Thank you for taking time to provide feedback on your experience with our Lenovo product.
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. Customer satisfaction is our top priority, and we are truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.
We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
1
i do not like this product
on June 29, 2022
Posted by: MKetch
from Burnsville, MN
The first problem was my own fault, only one HDMI port. But that is probably irrelevant because it doesn't work with an external monitor for very long. I have to reboot every morning to get the monitor to come back. I have been on forums and tried everything, many people have this issue. Wouldn't buy this again, not so sure I'd buy Lenevo again.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, July 1, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for your inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Jinglebell
from Tucson, AZ
Verified Purchase:Yes
[This review was collected as part of a promotion.] This little dock is amazing! Super compact and easy to set up. The packaging was awesome and it arrived safe and sound. Had all of the cables included that I needed to set up my laptop and monitor. Works as advertised.
Written by a customer while visiting lenovo.com
Posted by: magna62
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] The dock is easy to use and sets up automatically. The USB 3.0 for multiple ports is very useful for fast data transfer.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: J J K
Verified Purchase:Yes
This Dock runs extremely HOT! It is only a matter of time before the unit fails. Also, the unit does not recover well from power outages; connected workstation needs to have power recycled repeatedly. Would not recommend this unit.
No, I would not recommend this to a friend.
Response from lenovo.comBy Adrian_Lenovo, Customer Service, October 10, 2022
Lenovo appreciates all feedback and thank you for taking the time to rate and review our product! We apologize for any inconvenience. Please refer to our Technical Support at https://support.lenovo.com/us/en/.
Very Respectfully,
Adrian_Lenovo
Very Respectfully,
Adrian_Lenovo
Written by a customer while visiting lenovo.com