Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Steam and Microban Technology - Diamond Gray
Average customer rating
3.8
(140 Reviews)
Rating breakdown 140 reviews
5 Stars
74
4 Stars
21
3 Stars
11
2 Stars
10
1 Star
24
66%of customers recommend this product.
(
72 out of
109)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Steam and Microban Technology - Diamond Gray
Customer Rating
1
Wish o didn’t buy
on December 4, 2025
Posted by: Noso
[This review was collected as part of a promotion.] Horrible purchases because of smart technology and they took away the voice activation and Alexa the new one has a 10 year warranty and this only had 1. Idk feel like taking away a feature is stupid when that was the incentive to buy yet they have other voice activated appliances with Alexa still
Response from geappliances.comBy Joyce, GE_Appliances, December 8, 2025
Your new washer has the same great warranty of 10 years on the motor. You can review this on page 25 in your manual. https://products-salsify.geappliances.com/image/upload/s--GFJsZXIb--/d9d49d40afa9ee39f80e1ec2d029e72d22bf5377.pdf
We're committed to enhancing your laundry experience with innovative technology and keeping you informed about your appliance's features. With this goal in mind, we have an important update about your GE Profile top load washer.
The Alexa Built-In feature on your Profile top load washer was phased out as of May 31, 2025, due to updates in service arrangements. With this update, if you have not already done so, it is a great time to meet the Smart HQ Laundry Assistant, your solution for smarter, more personalized laundry care. Update your SmartHQ App for a seamless transition to smarter, tailored laundry care. The SmartHQ Laundry Assistant can be accessed by pressing the magenta tab from any SmartHQ screen.
This feature in the SmartHQ App allows you to:
Input fabric types and stains via voice or text for customized washing instructions. Receive expert recommendations for optimal cleaning and automatically set your washer and dryer for optimal results.
Remotely manage your laundry from anywhere.
For any questions, our Connected Home Support team is ready to assist at
1-800-220-6899.
We're committed to enhancing your laundry experience with innovative technology and keeping you informed about your appliance's features. With this goal in mind, we have an important update about your GE Profile top load washer.
The Alexa Built-In feature on your Profile top load washer was phased out as of May 31, 2025, due to updates in service arrangements. With this update, if you have not already done so, it is a great time to meet the Smart HQ Laundry Assistant, your solution for smarter, more personalized laundry care. Update your SmartHQ App for a seamless transition to smarter, tailored laundry care. The SmartHQ Laundry Assistant can be accessed by pressing the magenta tab from any SmartHQ screen.
This feature in the SmartHQ App allows you to:
Input fabric types and stains via voice or text for customized washing instructions. Receive expert recommendations for optimal cleaning and automatically set your washer and dryer for optimal results.
Remotely manage your laundry from anywhere.
For any questions, our Connected Home Support team is ready to assist at
1-800-220-6899.
Written by a customer while visiting geappliances.com
Customer Rating
1
Built with poor quality and handling
on January 8, 2026
Posted by: Planned_Obsolescence
Mfg condition is poor. Scratches, lid bent, won’t operate as designed.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, January 14, 2026
We'd like to look into this situation with your washer further. We will be reaching out to you via email to gather additional information. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
4
GE Washer
on January 11, 2026
Posted by: Cac19
I really like my GE wash machine. It is a large capacity and seems to get my clothes clean.
Written by a customer while visiting geappliances.com
Customer Rating
1
Repeated lid failure
on January 27, 2026
Posted by: JBerry15
from Tennessee
Save your money and look elsewhere. This has been a huge disappointment.
I regret purchasing this GE Profile washing machine. The lid has now broken twice under nothing but normal, everyday household use. There has been no misuse, no slamming, and no overloading — just typical laundry loads.
For a premium-priced appliance, this is completely unacceptable. A washing machine should last for years without major components failing, and this repeated issue strongly suggests a design or material defect rather than user error.
This has been extremely frustrating and disappointing, especially given the reputation of the GE Profile line. I expected durability and quality, not repeated breakdowns and inconvenience.
I am requesting that GE address this issue properly and provide a lasting solution. I would appreciate a response regarding how this defect will be
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
3
Response from geappliances.comBy Vikki, GE_Appliances, January 28, 2026
We would like to review your situation further and have sent you an email requesting additional information to do so. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com