Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Steam and Microban Technology - Diamond Gray
Average customer rating
3.9
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
74
4 Stars
20
3 Stars
10
2 Stars
10
1 Star
19
68%of customers recommend this product.
(
71 out of
104)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Steam and Microban Technology - Diamond Gray
Customer Rating
4
GREAT FEATURES
on July 15, 2025
Posted by: JDuf
from Sewell NJ
I love my washer for various reasons, cleaner clothes is obviously number one. But, it has some great features also e.g., an automatic liquid dispensing system (Smart Dispense) in addition to a feature where you add detergent pacs. It has a great sanitize cycle also. I also like the feature (by text) that alerts me when cycle is finished . My only reason for four stars is it is louder than my previous washer.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the washer but the connector was a total fail
on August 4, 2025
Posted by: ThomasXY
I like the washer in general. One thing that I think was unsatisfactory was the waste water set-up. The hose was entirely inadequate, way to short, the connector/ hose was cheaply made and the connector needed a hose clamp not included.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great piece of equipment
on August 20, 2025
Posted by: Jeff Abhau
Nice bit of technology in this washer, quiet, and works well.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Always off balance
on September 6, 2025
Posted by: Kimmylmt73
from Ohio
Constantly gets off balance. We’ve had it looked at, told to get rubber feet for underneath and it still gets off balance no matter what setting. It’s especially bad with the bulky setting.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
4
Value
4
Response from geappliances.comBy Jonathon, GE_Appliances, September 9, 2025
We'd like to help out with your washer not staying balanced. If your washer is not completely level to the ground, it will cause out of balance conditions to happen during agitation. You will want to make sure that the leveling legs are secure and that the washer is level. You can adjust the leveling legs by rotating the individual leg in the proper direction for up or down. It can also be important to load the washer in a way that prevents clothes from bunching up on one side. The best way to achieve a balanced load is to load items evenly and loosely around the outside of the basket, filling in towards the center on larger loads. You can view more troubleshooting information here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000063110
If you are still requiring assistance, we suggest scheduling an appointment with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
If you are still requiring assistance, we suggest scheduling an appointment with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
2
Does not clean cloths well
on September 8, 2025
Posted by: Doonot123
from Utah
[This review was collected as part of a promotion.] No good had less then 2 years and it broke . Have to wash my cloths more than 2 times to get them clean it’s very loud. Do not care for it at all .
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 10, 2025
We would like to assist you with this washer and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com