Customer reviews from geappliances.com
GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Steam and Microban Technology - Diamond Gray
Average customer rating
3.9
(133 Reviews)
Rating breakdown 133 reviews
5 Stars
74
4 Stars
20
3 Stars
10
2 Stars
10
1 Star
19
68%of customers recommend this product.
(
71 out of
104)
Customer Reviews for GE Profile - 5.3 Cu. Ft. High Efficiency Top Load Washer with Steam and Microban Technology - Diamond Gray
Customer Rating
5
All of my General Electric products are great
on October 5, 2023
Posted by: Vette dog mom
from Magee ms 39111
Awesome I do not use anything but general electric products
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice
on November 7, 2023
Posted by: Basewash
from Fargo ND
Was running nice. And then had an update and it wiped it. Now it won't turn on.
I would recommend this to a friend!
Features
5
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Charlie, GE_Appliances, November 8, 2023
Hello,
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your washer is not working after the update and we're happy to help.
If your washer is not turning on we recommend hard resetting the appliances by either unplugging it or flipping the breaker off for 2-3 minutes then turning it back on.
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope you are able to get this resolved quickly. If you have any additional questions or concerns, please feel free to reach out to us.
-Charlie@GEAppliances
We appreciate you taking a moment to get in touch and leave a review. We're sorry to hear that your washer is not working after the update and we're happy to help.
If your washer is not turning on we recommend hard resetting the appliances by either unplugging it or flipping the breaker off for 2-3 minutes then turning it back on.
If the issue continues, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope you are able to get this resolved quickly. If you have any additional questions or concerns, please feel free to reach out to us.
-Charlie@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on November 14, 2023
Posted by: DEBCSB
The unit is top notch. The machine does a wonderful job of cleaning.
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice machine
on December 3, 2023
Posted by: BeagleGrandma
from Havre, MT
Love the color, dusty blue. working thru the different cycles. Owner manual is a little vague on the different cycles and cycle information and on how to basically use the machine. Lots of guessing and pushing buttons. Need a more detailed explanation and not something you download on your phone. Othersise it does a great job, lot of noises when it is going from wash to rinse to spin.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
5
Great features
on December 7, 2023
Posted by: Dryer blue tooth
from Liberty, Texas
Works well. Looks pretty! Features are great! I would recommend this to friends and family!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Great product!!!
on December 9, 2023
Posted by: Spectacular Washing
from Gonzales, Louisiana
Finally replaced my old GE washer and I'm definitely loving this new one!!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Not a good machine
on December 29, 2023
Posted by: TJ Hunt
My product is brand new and features already do not work. The smart dispense is not working at all. Also the temperature options don’t really make sense. The “warm” option should be in-between cold and hot- but when I feel the water temp it always feels cold unless all the way on the hottest option. It is load and becomes unbalanced very easily. Pick another machine-
No, I would not recommend this to a friend.
Response from geappliances.comBy Zahira, GE_Appliances, January 5, 2024
Hello! Thank you so much for choosing GE Appliances for your home. We're so sorry to hear that the Smart Dispense is not working, the temperature seems incorrect, and that the load is continuously becoming unbalanced. We want to help. Troubleshooting for the water temperature can be found on Page 22 of the Manual linked below. We also recommend taking a look at page 11 to ensure the Smart Dispense feature is turned on and detergent has been added correctly:
https://products-salsify.geappliances.com/image/upload/s--C13VjCP9--/a5588f65a5c9f2b687337741707abdac620ca3bc.pdf?_ga=2.181982503.1691161897.1704460197-1970901046.1702412400&_gac=1.208268710.1704481627.EAIaIQobChMImK_pz_jGgwMVTllHAR3rog51EAAYASAAEgKEtfD_BwE
If you are still having issues with the machine after troubleshooting we recommend scheduling service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or scheduling online at the link below:
http://www.geappliances.com/ge/service-and-support/service.htm
We hope that this helps! Please let us know if you have any additional questions, we are here for you!
https://products-salsify.geappliances.com/image/upload/s--C13VjCP9--/a5588f65a5c9f2b687337741707abdac620ca3bc.pdf?_ga=2.181982503.1691161897.1704460197-1970901046.1702412400&_gac=1.208268710.1704481627.EAIaIQobChMImK_pz_jGgwMVTllHAR3rog51EAAYASAAEgKEtfD_BwE
If you are still having issues with the machine after troubleshooting we recommend scheduling service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or scheduling online at the link below:
http://www.geappliances.com/ge/service-and-support/service.htm
We hope that this helps! Please let us know if you have any additional questions, we are here for you!
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Features
on January 1, 2024
Posted by: MKHome7
from Lake Frederick, VA
I've only used my new Washer & Dryer a few times, but really like all the features & size of the washer.
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com