Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Full - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Full - White
Customer Rating
2
Lasted about 5 months
on September 1, 2021
Posted by: Nick777
from CT
Gender:Male
Great mattress for the first 5 months. I am 6 feet tall and 210 athletic build. This mattress was comfortable for 5 months then all of a sudden I have had back pain and sleepless nights for 2 months. Spinning the mattress didn’t help at all and this mattress cannot be flipped. I Don’t recommend it unless you are a small, petite person or a feather weight person. A mattress should last longer than this, I am an average sized man in perfect shape and never had a mattress do this. My last IKEA mattress lasted 7 years and cost one third the price. Will be returning it for the next level up and see how long that one lasts.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, September 3, 2021
Hi there, thank you for taking the time to share your thoughts. We’re sorry to hear you’re disappointed with your purchase. Quality is very important to our company and we'd love to hear from you directly, so we can explore potential solutions. Please reach out to us at support@tn.com or 877-842-2586 at your earliest convenience.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Wichita Falls, TX
Gender:Female
Verified Purchase:Yes
Personally the mattress was a little too firm for me. However, I then purchased the T&N mattress topper and it is now perfect! Overall I think if you are worried that the mattress will be too firm you should go ahead and buy the mattress cover because it is still an amazing price. I have never felt more supported yet comfy and am getting significantly better sleep.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
BEST PURCHASE OF 2021
on August 12, 2021
Posted by: Chloe17
from Iowa
Gender:Female
We bought this mattress 6 months and we could not be happier with it! We didn’t realize we slept so poorly until we got this bed. It’s such a comfy mattress especially for the cost. Highly recommend to anyone!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
No longevity
on February 4, 2021
Posted by: SCDCDOC
from Seneca, SC
Gender:Male
I bought an original T&N mattresses 3 years ago online. For the first 2 years, it was perfect. In 2020, I began to notice that one edge began to sag and the mattress widen at the midpoint width wise. I am a single male at 175 lbs, and do not think that these changes can be attributed to my size or use of the mattress. I’m unhappy with the money that I spent and will look elsewhere for a new mattress.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 11, 2021
Hi there. Thanks for your review. We're sorry to hear you're unhappy with your purchase but want to remind you that all T&N mattresses sold through authorized retailers come with a 10-year limited warranty. Please reach out to support@tn.com or 877-842-2586, if you would like to pursue a warranty claim or otherwise troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
on July 2, 2020
Posted by: Disappointed
from Austin, tx
Gender:Female
Hard as a rock. Would have given 0 stars if I could because they wouldn’t take it back.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, July 2, 2020
We're sorry to hear you're not loving the mattress - we're not seeing an order with this email address in our system, but we'd love for you to reach out so we can see if there's anything else we can help with. You can email us directly at support@tn.com.
Written by a customer while visiting Tuft & Needle
Posted by: Christopher M
from Phoenix, AZ
Gender:Male
Verified Purchase:Yes
I thought my old mattress was just fine but recently started experiencing a lot of soreness in my back and legs every morning. Figured it was time to be an adult and get a new one so I looked for something American made. Tuft & Needle kept coming up in my searches and asking around so I thought I'd give it a try thanks to the guarantee. I could not be happier with my choice. This mattress is amazing! The only problem is I want to stay in bed every morning for as long as possible. That's something I never used to do because it was painful. Now I sleep well and just want to stay there forever.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Olymatt
from Indiana
Gender:Female
Verified Purchase:Yes
Extremely hard. Even with allowing for break in, we were unable to get comfortable. Luckily we were able to easily exchange
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there. Thank you for your review. We're sorry to hear the Original was too firm and will share your feedback with our product team. It sounds like you were able to exchange and are now sleeping better, which is great. If you have any concerns or need help moving forward, let us know at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
2
King is great for one, uncomfortable or two
on August 27, 2020
Posted by: tchaiko
from los angeles
Gender:Female
We bought this King size bed because my parents have a queen size that is absolutely delicious to sleep in. We first bought the Mint after explaining to customer service that we are co-sleeping with our baby and needed the firmest mattress, turns out the Mint was soft so we exchanged for the original, it was better but it's still uncomfortable when my husband sleeps in the bed with us. The mattress when you sleep alone feel perfect but the depression by the second person is deeply uncomfortable, especially when i have to wake up in the midldle of the night to breastfeed. When i'm sitting up with the baby in my arms the mattress sinks underneath me and it hurts my lower back a lot. I threw my back out one night when i had to get up throughout the night to feed the baby. i've now had to get out of the bed or try to side feed. because we did an exchange we can't return the bed and now we have a king size bed that we can't all sleep in together. my husband sleeps on teh sofa.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle