Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Full - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Full - White
Posted by: Kerry J.
Verified Purchase:Yes
I thought the mattress was very comfortable but I am not a back sleeper. I had friends stay with me and they thought the mattress was very hard. I guess I will have to get some sort of topper.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, February 19, 2021
Hi there. Thanks for sharing candid feedback about your experience so far. We're sorry to hear the mattress is too firm and will pass your comments along to our Product Team. If you would like to troubleshoot or need help with a return per the 100-Night Sleep Trial, please reach out to our Customer Experience team at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Not the same quality as previous Tuft mattresses.
on June 29, 2020
Posted by: Lorell Morrell
from AZ
Gender:Female
Verified Purchase:Yes
I'm trying to get the motivation to return the mattresses. Neither of them are the same firmness/quality as the first set we purchased in 2017. They are supposed to be exactly the same product. They are not. Sadly. The 2017 purchase was a dream. This is not. They told me to put a gallon of water on each mattress to show the difference in the sink from the weight of the mattress to show how they differ. A gallon. I'm far heavier than a gallon. Frankly I'm running out of time. We have a new baby in the home, the issues with Corona virus and how every day seems to morph into sameness has let time and the return window get away from me. Hopefully I can get them returned before my 100 days run out.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, June 29, 2020
Hi there. We haven't made any major changes to the materials/composition of the Original mattress in years (other than the cover redesign in 2018); however, we appreciate your feedback and would be happy to troubleshoot or walk you through the return process, if that's preferred. Please contact us at support@tn.com or 877-842-2586 for assistance!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Great products & good service bear repeating!!
on August 24, 2020
Posted by: Happy in Wisconsin
from Mosinee WI
Verified Purchase:Yes
This is our second mattress from Tuft & Needle and we couldn’t be happier-highly recommended!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from Texas
Gender:Female
Verified Purchase:Yes
Very soft and squishy feeling mattress-- not worth the price by a long shot. Would not recommend
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Softest bed I’ve ever had
on February 24, 2021
Posted by: Anonymous
from Mesa, Arizona
Gender:Male
Bought this mattress a few months ago and I am honest very impressed with the quality! Softest mattress I’ve ever had!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Sean111
Gender:Male
Verified Purchase:Yes
As someone with persistent back/neck, I was worried about buying a mattress online. This mattress is unbelievable. I would buy this again in a heartbeat- great value.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: JulieAZ
Gender:Female
Verified Purchase:Yes
Very fast delivery! Packaging was just as expected and unboxing was super simple. So far my daughter is very comfortable sleeping on this mattress. I was worried it would be hot, as we have a tempurpedic that can get hot in the summer, but so far that doesn’t seem to be an issue. We are happy with our tuft and needle!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Original Queen Mattress
on December 14, 2024
Posted by: Jill G
A great mattress and a good night's sleep
Written by a customer while visiting Tuft & Needle