Customer reviews from Tuft & Needle
Tuft & Needle - Original Mattress- Full - White
Average customer rating
4.6
(25,387 Reviews)
Rating breakdown 25,387 reviews
5 Stars
18,069
4 Stars
5,221
3 Stars
1,191
2 Stars
760
1 Star
146
89%of customers recommend this product.
(
2,953 out of
3,328)
Customer Reviews for Tuft & Needle - Original Mattress- Full - White
Posted by: Goldilocksx2
from AZ
Gender:Female
Verified Purchase:Yes
We got this from a recommendation from my daughter who purchased hers and liked it so much. We are glad we did. Super supportive and comfy. We are larger people and found it to be like a Goldilocks sleep. Liked it so much we purchased a Mint mattress as well for another room and are looking forward to that one to replace our other major brand named tempur cooling mattress that costed thousands more. Don’t hesitate. Great mattresses great company
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
1
Ordered a queen in the original
on April 25, 2022
Posted by: Lindy61
from Houston, TX
Gender:Female
Bought this within the last year. My son and his wife only have tuft and needle mattresses and we slept on it and was so comfortable we ordered the same, original queen for our guest room. He and his wife were here this weekend and said it was the worst ever. Soooooo hard. I feel like a threw a chunk of money away because we didn't sleep on it to test so had no idea..... warranty is only 100 days..
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , April 25, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that your mattress doesn't seem to be as comfortable as your son's mattress. It is normal for new mattresses to feel a bit more firm as they have not been broken in. That being said, we are always happy to help troubleshoot any comfort issues or help with a return within the 100-night trial. Please reach out directly to our team at 877-842-2586 or support@tn.com and we'd be glad to help.
Written by a customer while visiting Tuft & Needle
Posted by: Carole F.
from New York, NY
Gender:Female
Verified Purchase:Yes
Third T&N mattress we’ve bought for the family. We absolutely love them! They can be a bit firm, but a memory foam topper fixes that.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
So far good!
on November 16, 2024
Posted by: Cindy M
Haven’t slept on it yet!
Written by a customer while visiting Tuft & Needle
Posted by: Kayla12
from Michigan
Gender:Female
Verified Purchase:Yes
We purchased this for my daughter. We sleep on a temperputic mattress so I’m used to a firm mattress, but this is a ROCK.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle
Posted by: Jay k
Verified Purchase:Yes
Not comfortable. Want to return mattress
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 26, 2021
Hi there. We're so sorry to hear the mattress hasn't been so comfortable. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: dee tom
from atlanta
Gender:Male
Verified Purchase:Yes
me and my wife love the simplicity of this bed as well as its comfort. i wish it came with a mattress cover though, other than that i'm proud of this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Big head
Verified Purchase:Yes
Yuck,
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, August 11, 2020
Hi there. We're sorry to hear you're unhappy with your purchase and encourage you to reach out to support@tn.com or 877-842-2586 if you need help with a return under the 100-Night Sleep Trial or anything else.
Written by a customer while visiting Tuft & Needle