This was perhaps the worst experience shopping for anything in my life. I've purchased 10+ phones for my family over the years from ATT. This time, the phone had glitches and I had to return it. I was given the run around for weeks and had to spend hours and hours on the phone, each time being told I would be given credit in a few days. A few days turned to weeks and weeks. All the while, the phone was returned to ATT, but my account had a freeze on it and I was not allowed to get a new phone for my daughter. The experience was absolutely maddening and I was shocked at how little any supervisor (many were spoken to) actually wanted to do anything to help me, even though I've been a great and loyal customer for 13+ years.
This phone was for my daughter’s 13th birthday and she loves it. I love it as well because I can monitor what she does and see where she’s located when she’s not with me and also send her money through Apple Pay when she needs it.