Customer reviews from danby.com
Danby - DAC120EB8WDB 550 Sq. Ft. Window Air Conditioner - White
Average customer rating
2.3
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
1
3 Stars
0
2 Stars
1
1 Star
1
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Danby - DAC120EB8WDB 550 Sq. Ft. Window Air Conditioner - White
Customer Rating
4
on June 7, 2023
Posted by: Coley
from Vermont
It was a good price the the area coverage and I like the remote feature.
Written by a customer while visiting danby.com
Customer Rating
2
Good unit however poor quality control, terrible manual, weak software
on August 17, 2023
Posted by: bobbleheaderman
from calgary
So Happy yet so disappointed. I installed the unit myself in a very short period of time however the specs for width are so wrong. They should show the size needed including the side covers. My opening is 20.5 inches so getting a 19 inch wide unit should be good, wrong!! the valance doesn't compress enough to use it and now I have a 1.5 inch hole in the side of my window. Second issue is the styrofoam inside is all busted up and I didn't notice till after installation. It's impossible to repack and return with the box design that it came in so Now I have to wait to see how responsive the warranty dept is and I will update as it progresses. Issue number 3 is there is no indication whatsoever the function of the push and pull lever at the front under the directional grates??? another issue is each controller, (app, remote, front of machine) can show a different setting so I am not sure which setting is in play until I turn the one I want to use off and then on again. The others don't sync which is poor IMO
Response from danby.comBy Earl, customer service, January 3, 2025
Hi,
Thank you for sharing your experience. I understand how frustrating it can be when installation doesn't go as planned, especially regarding the measurements and setting inconsistencies. It's possible that the side covers might have contributed to the sizing issue, and the foam packaging can sometimes be sensitive during transit.
For the confusion with controls, I recommend checking the manual for clarification, but we’re here to help clarify any questions you may have.
If you need further assistance, please reach out to our consumer service team at consumerservice@danby.com.
Regards,
Earl
Thank you for sharing your experience. I understand how frustrating it can be when installation doesn't go as planned, especially regarding the measurements and setting inconsistencies. It's possible that the side covers might have contributed to the sizing issue, and the foam packaging can sometimes be sensitive during transit.
For the confusion with controls, I recommend checking the manual for clarification, but we’re here to help clarify any questions you may have.
If you need further assistance, please reach out to our consumer service team at consumerservice@danby.com.
Regards,
Earl
Written by a customer while visiting danby.com
Customer Rating
1
get what you pay for
on September 18, 2023
Posted by: benny100
from Ca
have bought 2 of these units and even with proper maintenance and care its only good for 2 seasons . other brands are much more reliable will not be buying a danby again it worked great for only one season, cant even find a complete breakdown or parts for it
No, I would not recommend this to a friend.
Response from danby.comBy Earl, customer service, October 12, 2023
Hello Valued Customer,
We're genuinely sorry to hear about your experience with our window air conditioners. We understand your frustration, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out to our consumer service team at consumerservice@danby.com. We're here to help.
Sincerely,
Earl
We're genuinely sorry to hear about your experience with our window air conditioners. We understand your frustration, and we appreciate your feedback. If you have any further questions or concerns, please don't hesitate to reach out to our consumer service team at consumerservice@danby.com. We're here to help.
Sincerely,
Earl
Written by a customer while visiting danby.com