Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i5-12400 - 8GB Memory - 512GB SSD - Snow white
Average customer rating
4.4
(1,533 Reviews)
Rating breakdown 1,533 reviews
5 Stars
1,045
4 Stars
258
3 Stars
86
2 Stars
42
1 Star
102
87%of customers recommend this product.
(
485 out of
555)
Customer Reviews for HP - Pavilion Desktop - Intel Core i5-12400 - 8GB Memory - 512GB SSD - Snow white
Posted by: cwilack
from Upstate NY
Verified Purchase:Yes
Had a 1tb HP computer and was running out of space. Got this computer with 2tb and SSD, am loving it. Boots up so quickly that I am often turning it off instead of just leaving it on. It flies loading web pages. Overall, a good purchase.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: oneweewilly
from Florida
Verified Purchase:Yes
I have had a few problems moving accounts to this computer. I would have liked a couple more USB hookups on the front. So far it does seem to be working out well.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Country Lady
from Lebanon, CT
Verified Purchase:Yes
I wasn't able to start up my new HP right after it was delivered because of COVID--second time. I am still learning about all of the fantastic features and BOY, is it fast!! I had a HP Pavilion (8 years old) and I just thought that the internet was slow, Wi-Fi was slow but NOT my computer. Then, I received an email that my computer would not run on the Windows 10 after Oct. 2025. I decided to shop and found the one that works for me (I didn't want game features). My only problem right now is that the trial software is interfering with my paid subscriptions and I can't find out how to fix it.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Seonag
from Rural western Tennessee
Verified Purchase:Yes
Set-up was so easy. Windows 11 walked me through the process and since most of my documents were in the "cloud," they downloaded with ease. Even my web favorites, etc. moved over with no problem. I still had to download 3 programs I use, but that was quick and easy. The Desktop opens quickly and is fast. I've used HP Desktop Assistant for years and it helps to keep my computer up-to-date and running smoothly.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
Keyboard is a disaster. windows 11 was my bigest problem nothing bt problems
Written by a customer while visiting hp.com
Posted by: sjsjr
from Central Ohio
Verified Purchase:Yes
I received this as a gift about a week ago. Problems: on/off button difficult to use. Vertical DVD/CD Drive difficult to insert media. Computer shuts off while using. Computer freezes up while using - has to be restarted. Does not always find devices on network (LAN).
No, I would not recommend this to a friend.
Features
3
Performance
3
Response from hp.comBy Alexis, HP Care, December 9, 2020
Hello,
Thank you very much for your review, and sorry to hear that there seem to be multiple concerns with your computer. We are always grateful for any feedback received regarding our products and user experience and can assure you that reviews like yours allow us to adjust our future product designs to better serve the needs of our customers.
Regarding the issues you've encountered, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose any icon that applies to the problems you're having.
Alternatively, please get in touch with us for assistance via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Thank you very much for your review, and sorry to hear that there seem to be multiple concerns with your computer. We are always grateful for any feedback received regarding our products and user experience and can assure you that reviews like yours allow us to adjust our future product designs to better serve the needs of our customers.
Regarding the issues you've encountered, I'd recommend checking out this link for troubleshooting help: https://support.hp.com/us-en/topic/diagnostics?category=computing There, you can choose any icon that applies to the problems you're having.
Alternatively, please get in touch with us for assistance via your preferred method at this link: support.hp.com
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: MH88
from Pennsylvania
Verified Purchase:Yes
Computer is fast but freezes when using and when sitting idol. That makes it a lot slower when you have to restart it 4 times a day.
No, I would not recommend this to a friend.
Performance
2
Written by a customer while visiting hp.com
Posted by: TrudyG
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] All of my computers are with the other company. I decided and was advised to switch over to HP. This is a great decision for my office. I’m loving it and now I’m questioning why have an I tried it sooner. I will be ordering another one. Good stuff!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com