Customer reviews from hp.com
HP - Pavilion Desktop - Intel Core i5-12400 - 8GB Memory - 512GB SSD - Snow white
Average customer rating
4.4
(1,620 Reviews)
Rating breakdown 1,620 reviews
5 Stars
1,119
4 Stars
268
3 Stars
86
2 Stars
43
1 Star
104
89%of customers recommend this product.
(
607 out of
680)
Customer Reviews for HP - Pavilion Desktop - Intel Core i5-12400 - 8GB Memory - 512GB SSD - Snow white
Posted by: Sheila K
from South Bend, IN
Verified Purchase:Yes
I love my new computer. I was a little intimidated by setting it up so I called my daughter over. Turns out it wasn’t that difficult. Everything I needed from my old computer transferred easily.
There are some great features I was missing in the old out dated system.
There are some great features I was missing in the old out dated system.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Very disappointed ctmr
from Texas
Verified Purchase:Yes
The computer will not go into sleep mode after put into sleep, always running. Have contacted HP and they will not respond. Their support department is not in this country and will not contact the customer to resolve the issue. Do not recommend
No, I would not recommend this to a friend.
Response from hp.comBy Alexis, HP Care, December 22, 2020
Hi there,
Sorry to hear that you've been having trouble getting a solution to the problem you're having. This certainly isn't the experience that we strive for with our customers, and I can certainly understand your frustration.
Here is a link to locate an HP Service Center near you which I hope will help to resolve the issue: https://support.hp.com/us-en/service-center
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/checkwarranty
Alexis
HP Care
Sorry to hear that you've been having trouble getting a solution to the problem you're having. This certainly isn't the experience that we strive for with our customers, and I can certainly understand your frustration.
Here is a link to locate an HP Service Center near you which I hope will help to resolve the issue: https://support.hp.com/us-en/service-center
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, click here: https://support.hp.com/us-en/checkwarranty
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: cindy2
Verified Purchase:Yes
I just purchased this computer 2 months ago and had do a system recovery 3 times. Wouldn't shut down three times. Wifi up and down (has internal). Programs don't work correctly.Getting all kinds of errors. Can't print from email. Purchased microsoft excel 2019 and having problems with that. Have to reboot several times a day. Errors with usb connections.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from hp.comBy Alexis, HP Care, October 13, 2021
Hello Cindy,
Sorry to hear that there seem to be multiple concerns with your computer. Naturally, we would like for all of our customers to be happy with their purchases but can understand that this isn't always the case. Regardless, we appreciate you sharing your experience with us as it allows us to adjust our future product designs to better serve the needs of our customers.
A majority of issues can be resolved through troubleshooting diagnostic solutions. I'd recommend checking out this link for help: https://support.hp.com/us-en/help/diagnostics?category=computing
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Sorry to hear that there seem to be multiple concerns with your computer. Naturally, we would like for all of our customers to be happy with their purchases but can understand that this isn't always the case. Regardless, we appreciate you sharing your experience with us as it allows us to adjust our future product designs to better serve the needs of our customers.
A majority of issues can be resolved through troubleshooting diagnostic solutions. I'd recommend checking out this link for help: https://support.hp.com/us-en/help/diagnostics?category=computing
If this doesn't seem to work, I hope you'll reach out to us for direct support. We're always here and more than happy to help get your computer running optimally. You can get in touch with us via your preferred method at this link: hp.com/contactHP
I will also mention that HP products have a warranty from their purchase date, so you might make use of it if you need to. To verify the warranty, look for an icon on our support site labelled “Check Warranty Status.”
Alexis
HP Care
Written by a customer while visiting hp.com
Posted by: SeaWa
Verified Purchase:Yes
The Windows 11 that came with it is a NIGHTMARE, after one has used W 7 or 10 !!!!!!!!!!!! HP did not offer a W 10 option.
Written by a customer while visiting hp.com
Posted by: Anonymous
from Connecticut
Verified Purchase:Yes
First of all, I'm not happy with white, but I knew that coming in but the black choices did not have features I wanted, and had some that I did NOT want. The keyboard and tower will look awful as tthey darken from dust, dirt and oils from my hands. The USB slots where the flash drives go are very tight and one might be thinking that he could damage the inside or the flash itself, and obviously I'm not excited that they are verticle. The tower, or cabinet if you will, has no rubber feet and is so lightweight that trying to push the flash drive in, just makes the computer slide towards the back of the desk You actually need to use two hands, one containing the flash, and the other to pull the tower back to you so it doesnt get away.
Speaking of verticle, also the DVD drive is also verticle, another strike against this computer. I believe the DVD drive is made very cheaply, almost tinny. NO motor as in previous PCs that push the tray out to you.. I guess having user manuels are a thing of the past. Its nice that manuels are online, but just try switching full screens from manual to a project you are currently working on. Much having a booklet opened to the page. I'm looking into the future, will power cords, a mouse and a keyboard still be included in the box? I'm not looking for games to play, I dont do that, but it would be nice buying a new product to have at least "Word" installed so one can carry on with life. We buy a program for one computer and then we buy another computer and need to repurchase the programs we use over and over.
Speaking of verticle, also the DVD drive is also verticle, another strike against this computer. I believe the DVD drive is made very cheaply, almost tinny. NO motor as in previous PCs that push the tray out to you.. I guess having user manuels are a thing of the past. Its nice that manuels are online, but just try switching full screens from manual to a project you are currently working on. Much having a booklet opened to the page. I'm looking into the future, will power cords, a mouse and a keyboard still be included in the box? I'm not looking for games to play, I dont do that, but it would be nice buying a new product to have at least "Word" installed so one can carry on with life. We buy a program for one computer and then we buy another computer and need to repurchase the programs we use over and over.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: tamster
Verified Purchase:Yes
My old computer was sooo slow that I was amazed by how fast the computer booted up and worked. Amazing Difference!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: Jim in Tucson
from Tucson
Verified Purchase:Yes
[This review was collected as part of a promotion.] My old HP was getting really slow so I bought this one, and was really pleased that I did!
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting hp.com
Posted by: notatallhappy
from Bedford, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Not at all satisfied or happy with the HP experience!
No, I would not recommend this to a friend.
Features
1
Performance
1
Written by a customer while visiting hp.com