Customer reviews from High Sierra
High Sierra - Fairlead Collection 28" Expandable Wheeled Duffel Bag - True Navy/Graphite Blue
Average customer rating
3.8
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
25
4 Stars
6
3 Stars
7
2 Stars
7
1 Star
5
68%of customers recommend this product.
(
28 out of
41)
Customer Reviews for High Sierra - Fairlead Collection 28" Expandable Wheeled Duffel Bag - True Navy/Graphite Blue
Customer Rating
2
Diminished features and quality
on January 21, 2023
Posted by: Freddiecat
from Iowa
Purchased as a replacement for my beloved High Sierra Drop Bottom Duffel that was my go to bag for approx. 10 yrs. Was still in great shape and going strong, until my cat decided to use it as a litterbox.
When I went to order a replacement, the first thing I noticed was that the hidden back pack straps are gone. Not a feature I used frequently, but they did come in handy on occasion and will be missed. Multiple positive experiences with High Sierra bags so decided to purchase anyway. Unfortunately, this new version of the the duffle has overall lower features and quality. The top "lid" portion of the duffle previously had thicker, structured sides but now is just a floppy bag. There is no expansion zipper. The compression straps are half the width and less substantial material (very cheap feel and don't seem to hold well.) May have overlooked all of the above, but the bag itself is also substantially more narrow. Very obviously not going the fit the clothing and gear I placed in the older version. The only positive of the new design is that it is lighter weight than my old duffle, but since that is apparently due to decreased features, fabric quality, and space it isn't worth the trade off. I have used various High Sierra bags for years, and my daughter has had her High Sierra school backpack for 3 years-- this is the first time I have been disappointed in a High Sierra product. Hope this newest purchase isn't indicative of where the brand is headed.
When I went to order a replacement, the first thing I noticed was that the hidden back pack straps are gone. Not a feature I used frequently, but they did come in handy on occasion and will be missed. Multiple positive experiences with High Sierra bags so decided to purchase anyway. Unfortunately, this new version of the the duffle has overall lower features and quality. The top "lid" portion of the duffle previously had thicker, structured sides but now is just a floppy bag. There is no expansion zipper. The compression straps are half the width and less substantial material (very cheap feel and don't seem to hold well.) May have overlooked all of the above, but the bag itself is also substantially more narrow. Very obviously not going the fit the clothing and gear I placed in the older version. The only positive of the new design is that it is lighter weight than my old duffle, but since that is apparently due to decreased features, fabric quality, and space it isn't worth the trade off. I have used various High Sierra bags for years, and my daughter has had her High Sierra school backpack for 3 years-- this is the first time I have been disappointed in a High Sierra product. Hope this newest purchase isn't indicative of where the brand is headed.
No, I would not recommend this to a friend.
Written by a customer while visiting High Sierra
Posted by: Anonymous
from Batesville Indiana
Verified Purchase:Yes
Not near the quality of previous High Sierra bags I have owned, the material quality along with functionality have significantly decreased. Bag will not stand on end and they have eliminated several options that used make their product stand out such as expandability, stash pockets, backpack option, durability, wheels, etc. 2 stars might be generous compared to previous products.
No, I would not recommend this to a friend.
Response from High SierraBy High Sierra, High Sierra Care Team, August 30, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@highsierra.com. Thanks again!
Written by a customer while visiting High Sierra
Posted by: Traveling John
from Alaska
Gender:Male
Verified Purchase:Yes
This is an addition to my first bag. Things that I like about this luggage is that the zippers are protected by straps to cinch the bag if it is not full. So many times I see luggage that the airlines have bagged because zippers have failed and they do not have straps! The fabric is a good thick durable fabric as again the airlines are hard on them. The wheels and expandable handles are well made and durable, as my other bag has lasted over 12 years without an issue (by the way I travel a lot, it is a thing). The 2 main compartments, one has straps to secure your clothes, etc. The other side has a closing zip compartment. On the outside you can access one of the compartments without having to open the entire bag. Also there is a large pocket accessed from the outside for all of your toiletry items etc. Along with a small pocket for perhaps keys etc. The zippers are heavy duty and durable. I like the size as it has a sleek profile making it easy to maneuver and fit in the trunk of small cars. Also it comes in different sizes.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Posted by: Marlene in Cabin John, MD
Verified Purchase:Yes
I had the previous version of this bag and loved it!! Somehow, it was the perfect size for every cruise/trip. It withstood lots but finally - after many, many travels, a wheel broke and it tore at seams and was dirty so I wanted to buy a new one - I wanted the same bag.
I am so disappointed - this newer version is much smaller and does not work for me. I returned it!
I am so disappointed - this newer version is much smaller and does not work for me. I returned it!
No, I would not recommend this to a friend.
Response from High SierraBy Katie, eCommerce, June 20, 2023
Hello, thank you for your review, we appreciate the feedback.
Written by a customer while visiting High Sierra
Customer Rating
3
Not the quality of my last High Sierra
on September 9, 2023
Posted by: deedee
from Toronto
Finally had to replace my fabulous High Sierra rolling duffle after 20 years. The corners had become worn through from contact with sidewalks. This bag will definitely not last that long. The quality is no longer there. The sides gape and the bag tips over when pulling. It only has one small end external pockets the previous bag had 2 fabulous large end pockets, but it does have a lower and upper section which is an improvement on the
previous which only had one main compartment. The size at 28" is just a tad small compared to my last one at 30" and it is quite a bit narrower.
It is a fair bag but nothing like its predecessor.
previous which only had one main compartment. The size at 28" is just a tad small compared to my last one at 30" and it is quite a bit narrower.
It is a fair bag but nothing like its predecessor.
I would recommend this to a friend!
Response from High SierraBy High Sierra, High Sierra Care Team, September 11, 2023
Thank you for bringing this to our attention. As a brand, we hold our products to a high standard of quality and durability to meet the demands of frequent travelers. We'd love the opportunity to make this right for you. Please contact us at warranty@highsierra.com. Thanks again!
Written by a customer while visiting High Sierra
Posted by: Adam G
from Sacramento, California
Verified Purchase:Yes
Upon receiving our new bag I am pleasantly surprised in the overall design and aesthetics of this bag. The attention to detail and finishing was better than expected. This is our first time owning a High Sierra bag. I was instantly impressed and felt confident in our decision to purchase this bag. The materials seem to be much better quality than the majority of its competitors, based on the many reviews that I have read. I love the hexagonal-textured fabric material on the outside and the geometric patterned on the inside. The extension handle is custom made for this brand and not the cheap run of the mill generic material and design of cheaper bags. This bag looks and feels like it costs more than it does. This bag is a great value and I expect it to last for quite a long time.
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Posted by: Sundar
Verified Purchase:Yes
The duffel bag is good quality but will not stand up on its side if it is not filled to capacity in the top half. Also, the width is a bit narrower than previous high sierra models that I have bought ~10 years ago
I would recommend this to a friend!
Written by a customer while visiting High Sierra
Posted by: SAS!
from Atl, GA
Gender:Female
Verified Purchase:Yes
This is a very durable and stylish bag. Its roomy and solid.
I use mine to carry tools and equipment for work in and out of my clients homes. It gets a workout.
It takes a beating and stands up to it.
I use mine to carry tools and equipment for work in and out of my clients homes. It gets a workout.
It takes a beating and stands up to it.
I would recommend this to a friend!
Written by a customer while visiting High Sierra