Customer Reviews for Pure Enrichment - PureZone Elite True HEPA Air Purifier - Graphite
Customer Rating
3
Repeated Filter Error Raises Red Flags
on August 22, 2026
Posted by: LollyB81
I own two of these air purifiers and have always praised their performance — I even purchased a second unit because I was so impressed. However, when my first purifier was about two years old, the red “change filter” light came on and would not reset, even with a brand‑new Pure Enrichment filter. The company replaced that unit, which I appreciated.
Unfortunately, my second purifier (now 2–3 years old) is experiencing the exact same issue. Because this has happened with two separate units, I’ve stopped using it. I’m choosing not to request another replacement, as I’m concerned the repeated malfunction could indicate a potential safety issue.
I bought this purifier as my apartment lacks the proper ventilation and in dire need of an air purifier. Upon searching the web for the best option, we stumbled across this product and have decided to purchase it due to the overwhelming positive reviews.
At first glance, the quality looked durable and during its initial start, right away we could somewhat sense a difference in our air quality, especially in our bed room where it collects the most dust. This is day one of using it and I’m not disappointed with the results so far. I’d definitely recommend this product!
The best thing about this product is the Auto setting. When on it adjusts to the air in the room.Filters last for quite awhile and themachine tells you when to change it. Fantastic!!!!!!!!!!