Customer reviews from Pure Enrichment
Pure Enrichment - PureZone Kids Bear True HEPA Air Purifier - White
Average customer rating
4.6
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
13
4 Stars
4
3 Stars
0
2 Stars
1
1 Star
0
94%of customers recommend this product.
(
16 out of
17)
Customer Reviews for Pure Enrichment - PureZone Kids Bear True HEPA Air Purifier - White
Posted by: Josh
Verified Purchase:Yes
Machine is very faulty. When I turn it on in the evening when baby sleeps, I set up the fan speed to 2, turn the light feature off, and activate sleep mode, but by the middle of the night, the sleep mode is off, lights are changing colors, and speed of the fan is at 3, which sounds like a plane is taking off out of a sudden - it has a mind of its own. Occasionally it turns off in the middle of the night, and I have it far away from the wall as the manual recommends, I check the filter and it's fine (I just bought it), not sure what else to do to prevent these irregularities, it's very annoying.
No, I would not recommend this to a friend.
Response from Pure EnrichmentBy Customer Service, April 4, 2025
Hi Josh,
We’re sorry to hear about the issues you’re having with your PureBaby Bear Air Purifier. This is not the experience we want for our customers, and we’d like to help you get it working properly.
Please don’t hesitate to reach out to us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in troubleshooting.
Your satisfaction is important to us, and we’re here to help resolve this for you!
Thank you,
Jessica
Pure Enrichment Support
We’re sorry to hear about the issues you’re having with your PureBaby Bear Air Purifier. This is not the experience we want for our customers, and we’d like to help you get it working properly.
Please don’t hesitate to reach out to us at (714) 668-0300 or help@pureenrichment.com, and our team will assist you in troubleshooting.
Your satisfaction is important to us, and we’re here to help resolve this for you!
Thank you,
Jessica
Pure Enrichment Support
Written by a customer while visiting Pure Enrichment
Customer Rating
5
love the bear
on July 18, 2025
Posted by: amazing
Love the bear it’s been running nonstop for almost 2 years now. we live with families with a lot of dog and smoke and in the room that it’s in you cannot tell anybody smokes in the house. only question I have for the company is how do you know if the UV light is working or needs to be changed?
I would recommend this to a friend!
Written by a customer while visiting Pure Enrichment