Customer reviews from Samsung US
Samsung - 85" The Frame Customizable Bezel - Modern Brown
Average customer rating
2.8
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
13
4 Stars
5
3 Stars
4
2 Stars
1
1 Star
19
25%of customers recommend this product.
(
5 out of
20)
Customer Reviews for Samsung - 85" The Frame Customizable Bezel - Modern Brown
Customer Rating
2
Too large and needs more magnets
on June 28, 2025
Posted by: Toga
from Arizona
The bezel is too large and the bottom part falls off my tv. It needs larger magnets or more to hold it on.
No, I would not recommend this to a friend.
Performance
2
Design
2
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 1, 2025
Toga,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Misled
on August 15, 2025
Posted by: Ordinary average guy
I see Samsung replying with "Please know the 2025 Frame Pro TV is only compatible with 2025 model year Bezels" on several reviews. Where is this clearly stated when purchasing the bezel? Why did I have to find out AFTER I purchased the product and tried to install it on my 75" Frame Pro, but the hole on the bottom is not large enough for the sensor on the bottom of the TV? Samsung - please update the product descriptions to clearly state if they are for the Frame or the Frame Pro!! Do not hide this fact in the specs section via model numbers!
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, August 18, 2025
Ordinary average guy,
Thank you for sharing your experience with the Customizable Bezel. Compatible models are listed under the Specs section of the bezel's product page. Samsung's support team is also available to help answer any compatibility questions you may have. You can give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Thank you for sharing your experience with the Customizable Bezel. Compatible models are listed under the Specs section of the bezel's product page. Samsung's support team is also available to help answer any compatibility questions you may have. You can give us a call at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Cheap Plastic
on April 27, 2021
Posted by: Nsg Home
it's advertised as a stylish wood (or very close to wood) bezel. unfortunately, it has a cheap plastic feel to it. exorbitant price for what it is. i ordered teak hoping it will be as shown in the picture. in reality it's darker than what the pictures show. kind of looks like a dirty beige color. fits well though and hence a few stars.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Not Samsung Quality
on June 25, 2021
Posted by: Dan S
cheap flimsy plastic attached with equally flimsy fasteners. making the corners look solid needs a lot of nudging and patience. to avoid fracturing the plastic, you'll need to remove it before moving the tv. from a distance it passes as wood, but this is not the samsung quality we've grown accustomed-to. worth maybe 25% of what they're charging.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible quality with limited replacement supply
on November 18, 2022
Posted by: jt29205
The corner clips that connect the bezel onto the TB broke during installation. The product is made from thin, plastic. Don’t waste your money, and if it is included for free during the order, don’t expect a nice product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Easy install. Poor execution. Not worth it.
on August 23, 2023
Posted by: Angry Frank
from New York, NY
Images are photoshopped. The bezel is not as tight as depicted. It comes in 4 plastic pieces with magnets. Very easy to install, but also very easy to tell that it is 4 pieces.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Pro, Samsung Brand Ambassador, August 25, 2023
Angry Frank,
I'm sorry to hear that you're not completely satisfied with your Frame TV Bezel.
Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
I'm sorry to hear that you're not completely satisfied with your Frame TV Bezel.
Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
Written by a customer while visiting Samsung US
Customer Rating
3
Darker in-person, wish it was the 2020 beige color
on May 13, 2021
Posted by: Username
took around two months to receive. the 2021 teak bezel is a much darker color in-person, sort of a mid brown color. it was super easy to apply - snaps right on via magnets. the bezel also fit the tv perfectly. no issues there.
samsung - please bring back the 2020 light beige color for the 2021 version!
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Flimsy material. breaks easily. Don’t recommend
on August 24, 2021
Posted by: Steve
from Fairfield, CT
Expertise:Expert
Not impressed with the quality. Very flimsy light weight material. Broke immediately. I would avoid this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US