Customer reviews from Samsung US
Samsung - 85" The Frame Customizable Bezel - Modern White
Average customer rating
2.9
(47 Reviews)
Rating breakdown 47 reviews
5 Stars
16
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
20
24%of customers recommend this product.
(
5 out of
21)
Customer Reviews for Samsung - 85" The Frame Customizable Bezel - Modern White
Customer Rating
1
Arrived cracked.
on September 22, 2023
Posted by: FootballFan
Finally delivered after 2 months of waiting, and every bezel in the package arrived cracked.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Pro, Samsung Brand Ambassador, September 25, 2023
FootballFan,
I’m sorry to hear of the issues you’re having with the arrival quality of your bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
I’m sorry to hear of the issues you’re having with the arrival quality of your bezel. Please give us the opportunity to better assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
1
Not as pictured disappointing
on October 27, 2023
Posted by: Elijah
from New York, NY
Color looks nothing like it shows in the pictures!!!
Pictures shows gold and this is wood
Pictures shows gold and this is wood
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Brand Ambassador, October 30, 2023
Elijah,
Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Please give us the opportunity to gather additional information from you to best assist with this. You can reach Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful tv
on December 5, 2024
Posted by: VibinCamm
[This review was collected as part of a promotion.] As an art enthusiast and avid TV watcher, I recently purchased the Samsung Frame TV, and it's been a game-changer. Not only does it deliver crisp, vibrant picture quality for all my favorite shows, but it also doubles as a stunning piece of wall art. The frame blends seamlessly with my decor, and the customizable bezels allow me to match it perfectly to my living room. Switching from TV to artwork mode is effortless, and it genuinely looks like a real painting. Plus, the slim design and no-gap wall mount make it look even more elegant. Highly recommend it for anyone looking to combine entertainment with style!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Worth the hype
on February 5, 2025
Posted by: Dferrera
from Texas
This is our 2nd frame and we couldn't be more than happy with this purchase. When we get visitors they always have compliments on how esthetically pleasing it is and also the image quality. Some didn't even notice that this was actually a TV.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My thoughts
on August 22, 2025
Posted by: Jaimie
[This review was collected as part of a promotion.] Everything about this majes it all work together and look amazing! Love it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Simply Amazing
on August 22, 2025
Posted by: LivLuvsShoppin
[This review was collected as part of a promotion.] Best tv I've ever had. I love how seamless it is. Fast & smooth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is average
on August 22, 2025
Posted by: Nyxara
[This review was collected as part of a promotion.] It's average quality. Not the greatest but not the worst. Feels kind of easy to break
Value
3
Response from Samsung USBy Samsung Brand Ambassador, August 28, 2025
Nyxara,
Thank you for sharing your feedback on the Frame TV Customizable Bezel. Please give us the opportunity to better understand and assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Thank you for sharing your feedback on the Frame TV Customizable Bezel. Please give us the opportunity to better understand and assist with this by reaching Samsung Support at: 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/
~ Samsung Pro
Written by a customer while visiting Samsung US