Customer reviews from Samsung US
Samsung - 85" The Frame Customizable Bezel - Modern Teak
Average customer rating
2.9
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
15
4 Stars
5
3 Stars
5
2 Stars
1
1 Star
19
25%of customers recommend this product.
(
5 out of
20)
Customer Reviews for Samsung - 85" The Frame Customizable Bezel - Modern Teak
Customer Rating
2
Too large and needs more magnets
on June 28, 2025
Posted by: Toga
from Arizona
The bezel is too large and the bottom part falls off my tv. It needs larger magnets or more to hold it on.
No, I would not recommend this to a friend.
Performance
2
Design
2
Value
3
Response from Samsung USBy Samsung Brand Ambassador, July 1, 2025
Toga,
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Thank you for sharing your experience with the customizable bezel. Please see below for further help with installation:
1. Each bezel piece is labeled, so you'll know where to attach them.
2. Line up each piece with the corresponding side of the TV, and then slide them into place. It's usually easier to start with the bottom and top bezel pieces first, and then put on the sides.
3. The bezel pieces are magnetic and will attach instantly. Each piece should be flush once attached. Be sure to use the corner snaps to secure the pieces in place.
4. To remove the bezel, gently hold one piece and slide it off of The Frame TV. Repeat this for all four bezel pieces.
You can watch the following video to see the full installation process, including inserting the provided clips to close seams.
https://www.youtube.com/watch?v=2LaMtPjLRb0
If you need additional help, please reach out to us and an agent will gladly help with further troubleshooting assistance. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Good review
on June 5, 2024
Posted by: abcd
Good product, very satisfied. Reasonable price....
Features
3
Performance
4
Design
2
Value
5
Response from Samsung USBy Samsung Brand Ambassador, June 6, 2024
abcd,
I'm glad to hear you're enjoying your Frame TV Bezel! If there's anything we can do to help your experience, please reach out. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
I'm glad to hear you're enjoying your Frame TV Bezel! If there's anything we can do to help your experience, please reach out. You can reach us on Facebook, Chat with us on Samsung’s website, or call us at 1-800-SAMSUNG / Available 8AM - 12AM EST, 7 days a week.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
4
My samsung
on July 22, 2024
Posted by: ArmyMom
[This review was collected as part of a promotion.] This product is great. It's performance is exception, and the size and design is perfect for my decor. Making our entertainment experience pleasurable.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
An absolute must for aesthetics (not quality)
on November 30, 2024
Posted by: Zimmer
Is it cheap plastic??? Most definitely yes!!!!!
Is it the single item that elevates this tv from an ordinary black, dead space on your wall into the finest art that blends seamlessly with your decor??? ALSO YES
Assuming yours does not come broken, this is a MUST HAVE accessory for the frame tv (otherwise there are much better pure TVs out there)
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Unhappy with purchase.
on March 17, 2025
Posted by: Nancy
from Atco, NJ
Very disappointed in the “The Frame” for the TV. Ot does not look like a frame. Just a white version of what comes around the TV bit in white. I saw your framed TV at a friends and it looked like a picture frame. The one sent does not and that was the main reason why I bought it.
Response from Samsung USBy Samsung Brand Ambassador, March 18, 2025
Nancy,
Please know there are two design styles for the Frame Customizable Bezels. The Modern option comes in a simple profile while the Beveled silhouette accentuates your art and adds a premium touch with a metal finish.
If you need additional help, please reach out to us and an agent will gladly help. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Please know there are two design styles for the Frame Customizable Bezels. The Modern option comes in a simple profile while the Beveled silhouette accentuates your art and adds a premium touch with a metal finish.
If you need additional help, please reach out to us and an agent will gladly help. You can call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
3
Cheap Plastic
on April 27, 2021
Posted by: Nsg Home
it's advertised as a stylish wood (or very close to wood) bezel. unfortunately, it has a cheap plastic feel to it. exorbitant price for what it is. i ordered teak hoping it will be as shown in the picture. in reality it's darker than what the pictures show. kind of looks like a dirty beige color. fits well though and hence a few stars.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Not Samsung Quality
on June 25, 2021
Posted by: Dan S
cheap flimsy plastic attached with equally flimsy fasteners. making the corners look solid needs a lot of nudging and patience. to avoid fracturing the plastic, you'll need to remove it before moving the tv. from a distance it passes as wood, but this is not the samsung quality we've grown accustomed-to. worth maybe 25% of what they're charging.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible quality with limited replacement supply
on November 18, 2022
Posted by: jt29205
The corner clips that connect the bezel onto the TB broke during installation. The product is made from thin, plastic. Don’t waste your money, and if it is included for free during the order, don’t expect a nice product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US