Customer reviews from swann.com
Swann - Professional 16-Channel 10-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security System - White
Average customer rating
4
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
73
4 Stars
37
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - Professional 16-Channel 10-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security System - White
Customer Rating
4
Supplied 60 foot cables are too short!
on September 9, 2019
Posted by: dedward2
from Saskatoon
Frequency of use:Daily
The product was remarkably easy to set up and its performance met my expectations. The greatest challenge for a DIY installation is running the cat 5 cables to the cameras. The supplied cables are 60 feet, and while this may seem like a lot, you rarely can go in a straight line. In my four camera system, only two of the cameras could be reached with a 60 foot cable. For the other two, the cables were too short (one by ca. 10’ and the other by ca 25’) requiring me buy 200’ of additional cable and make and pull 2 new cables (fortunately I could use the short cables to pull the new ones). There is nothing unusual about my installation and the 60’ cables would have been sufficient if they were pulled post-framing in new construction - in a DIY retrofit, more length will often be necessary.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are glad to know that our Swann System best fits your security needs. Every installation is unique and can sometimes require additional wiring depending on the size of your location. The longest recommend run is 300ft. You can purchase additional wiring from a local retailer, although we are working on stocking these in longer sizes directly from Swann.
Your feedback is important to us and we will send this information to our production team. We hope to soon incorporate the option for longer sized wiring as an option when ordering your kit.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are glad to know that our Swann System best fits your security needs. Every installation is unique and can sometimes require additional wiring depending on the size of your location. The longest recommend run is 300ft. You can purchase additional wiring from a local retailer, although we are working on stocking these in longer sizes directly from Swann.
Your feedback is important to us and we will send this information to our production team. We hope to soon incorporate the option for longer sized wiring as an option when ordering your kit.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Need professional help to install
on November 3, 2018
Posted by: Lyndon M.
A good system but unfortunately it is not plug and play to the internet as suggested. The default settings do not allow me to connect and with no computer expertise, I have no idea what changes will prove successful. I will have to pay to have it professionally connected.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
The system is Plug and Play with the cameras and the NVR. As for internet connectivity, you will have to go through some steps in order to view the cmaera remotely. We offer a 24/7 Technical Support line. They are able to assist you with the step by step directions on getting this issue resolved. 1800 627 2799 option 2
Written by a customer while visiting swann.com
Customer Rating
5
Great system
on December 9, 2018
Posted by: Dave
I found the Cat5e wiring was too flimsy and was not sure if it was UV protected. I bought 500' of cable and connectors and installed the cams. These new connectors use all 8 wires for future updates compared to the cable in the box using 3 wires. They work awesome. Just wish they had a wider angle other than 93d. Operating instructions are confusing with over 100 pages.
Written by a customer while visiting swann.com
Customer Rating
5
New purchase
on August 18, 2018
Posted by: Kevin H.
This is my first and only purchase of home security cameras and I have fully enjoyed the products! So far my expectations have been met .
Written by a customer while visiting swann.com
Customer Rating
1
Great Addition To Rob You Blind
on December 6, 2020
Posted by: Biggest Financial Loser
Bought this system as a home warming gift to myself had cameras installed and low and behold nvr doesn't even power on great system to spend money on as well as camera installation for a piece of crap right out of the box brand never never used. Unfortunately I didn't get the extra in-store warrant neither can get customer support from swann you make great reliable crap.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 17, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Camera 16 Channel 5MP Super HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Based on the information provided, you may now fall outside of our warranty dates or do not have a copy of your receipt. You can contact our support team for recommendations on what you can do.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Camera 16 Channel 5MP Super HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Based on the information provided, you may now fall outside of our warranty dates or do not have a copy of your receipt. You can contact our support team for recommendations on what you can do.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: bassman
from Phoenix,AZ
Frequency of use:Daily
Verified Purchase:Yes
I bought this system to replace my old camera system. Not happy with this system. They is no instruction manual for it to set the setting. you have go on youtube. The camera angle is not good, but good picture. You can not see anything but about ten feet wide. Swann needs to put some instructions on their website.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and sharing your experience. We are sorry to hear that you are not happy with your Swann System. In an effort to reduce the amount of paper waste, we no longer provide hard copy manuals. Although they are still accessible in PDF file and can be printed at your leisure. Please see the link below.
https://www.swann.com/us/downloads/dl/file/id/2059/product/1726/8580_series_manual_en.pdf
This is currently the largest viewing angle we have for compatible cameras at 93 degrees. We look forward to soon incorporating more compatible options.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your experience. We are sorry to hear that you are not happy with your Swann System. In an effort to reduce the amount of paper waste, we no longer provide hard copy manuals. Although they are still accessible in PDF file and can be printed at your leisure. Please see the link below.
https://www.swann.com/us/downloads/dl/file/id/2059/product/1726/8580_series_manual_en.pdf
This is currently the largest viewing angle we have for compatible cameras at 93 degrees. We look forward to soon incorporating more compatible options.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
I LOVE THE IMAGE QUALITY!!
on August 11, 2018
Posted by: samuel m.
I LOVE THE IMAGE QUALITY!!
Written by a customer while visiting swann.com
Customer Rating
3
I Expected better
on May 27, 2018
Posted by: Guest
it's overprice,my lower price Swan CCTV system better then this one.It would be better if we can view it on PC then just mobile phone.
Response from swann.comBy May 29, 2018
Hello, The NVR is able to be viewed through a PC. You must download the compatible program for the NVR (HomeSafe View). We have the program available for Windows and Mac computers. Please view the link below for the compatible app. https://www.swann.com/us/apps
Written by a customer while visiting swann.com