Customer reviews from swann.com
Swann - Professional 16-Channel 10-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security System - White
Average customer rating
4
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
73
4 Stars
37
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - Professional 16-Channel 10-Bullet Camera 12MP 6K HD, Indoor/Outdoor PoE Wired, 2TB HDD NVR Security System - White
Customer Rating
2
System works very well but questionable durability after 9 months
on September 8, 2020
Posted by: Jxsori
from New York
Frequency of use:Daily
I bought this system back in 11/2019 and the system worked very well until last couple of months. I had 2 out of 4 camera failures, one camera got water condensation inside the lens and the second camera just stopped working completely overnight. I am working with Swann to exchange defective equipment under warranty but it is installed on my second home abroad which makes it very difficult to troubleshoot and exchange hardware.
I am quite concerned on how reliable it is and how long will it at last after warranty expires.
I am quite concerned on how reliable it is and how long will it at last after warranty expires.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2020
Hello jxsori,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD NVR Security System. Based on the information provided, it appears that your cameras have been used outside of their recommended operating temperatures. This can/will lead to permanent damage to the cameras. Please know that Swann does offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD NVR Security System. Based on the information provided, it appears that your cameras have been used outside of their recommended operating temperatures. This can/will lead to permanent damage to the cameras. Please know that Swann does offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
B Ewert
on July 9, 2018
Posted by: B E.
Power Over Ethernet and plug & play design assists with easy installation. Audio surprisingly good - when not windy the audio capture zone is well over 10 metres (product is advertised with 5m audio capture distance). I'm currently using system as stand alone security (push notifications yet to be enabled) plugged into a high quality led computer monitor; video feed is high quality & crystal clear even though not viewed via hdmi connection. Hint with installation: I precut timber batons with hole for cables & secured on inside of roof eves, providing greater flexibility with securing cameras; this means cameras are 'anchored' rather than simply affixed to eves (it takes time crawling through roof cavity but made installation of cameras & feeding of cables into roof cavity quick).
Written by a customer while visiting swann.com
Customer Rating
5
ASMQ
on February 10, 2019
Posted by: NICK
Great product with 5 MP cameras 2 TB HDD includes audio recording on all cameras, Motion or & thermal recording, I have installed a few of these now & have not had 1 issue with them just very happy customers
Written by a customer while visiting swann.com
Customer Rating
2
Just Ok
on September 7, 2020
Posted by: Anderloni
from Redcliff,Alberta
Frequency of use:Daily
I was really impressed with the clarity of the images. What I wasn't to happy with is the annoying alarms I get from the trees moving. I purchased the system because it has 2 sources of information from the cameras IR and motion prior to sending out a notification via the email feature. I even blocked out areas where the trees are moving then turned down the camera sensitivity and I still get nuisance notifications. I'm at a loss to what if anything else can be done to make it work as advertised. At this point I wouldn't recommend any of the products that Swann lists as PIR. This simply doesn't work as advertised!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2020
Hello Anderloni,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD NVR Security System. Based on the information provided, you will need to inquire with a member of our support team to go over the specialized analytics within the recorder. Together we can help you configure the settings to reduce the number of false triggers. Please know that camera placement will also contribute to this. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD NVR Security System. Based on the information provided, you will need to inquire with a member of our support team to go over the specialized analytics within the recorder. Together we can help you configure the settings to reduce the number of false triggers. Please know that camera placement will also contribute to this. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Brilliant
on May 7, 2018
Posted by: Steve C.
We ran our own cat6 cable over 80m and the cameras still performed wonderfully
Written by a customer while visiting swann.com
Customer Rating
5
Works great
on May 30, 2018
Posted by: Karen T.
Works great
Written by a customer while visiting swann.com
Customer Rating
5
Exelente
on June 22, 2018
Posted by: jose b.
Exelente
Written by a customer while visiting swann.com
Customer Rating
5
Great camera is very easy
on September 7, 2018
Posted by: Liberato G.
Great camera is very easy to install and very good quality picture thank you SwanN
Written by a customer while visiting swann.com